IT Technical Support Specialist

ZipRecruiter; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A prominent technology company in Tampa is looking for a motivated super-geek to join their team. You will provide technical assistance to cloud-based clients, resolving issues through various channels. Ideal candidates possess fantastic customer service skills and expertise in DNS, VPN, and other critical areas. This is a great opportunity to showcase your technical abilities and join a vibrant team.

Qualifications

• Amazing customer service skills are essential.
• Must communicate effectively over the phone.
• Strong troubleshooting and critical thinking skills are required.
• Positive and professional demeanor is important.
• Proficiency in DNS, VPN, DHCP, RDP, and Remote Access Tools is necessary.
• Previous experience in an MSP environment is a plus.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Resolve issues for clients via phone, in person, or electronically.
• Recommend hardware and software improvements.
• Track customer issues and resolutions.

Skills

Customer service skills

Communication skills

Troubleshooting skills

Critical thinking skills

Proficiency in DNS

Proficiency in VPN

Proficiency in DHCP

Proficiency in RDP

Proficiency in Remote Access Tools

Proficiency in Firewalls

Proficiency in Antivirus

Batch or PowerShell scripting

MSP experience

Job description

Job Description

We are seeking a motivated super-geek to join our team! You will resolve computer-related issues for our cloud-based clients.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Amazing customer service skills
• Ability to communicate well over the phone (and not boring!)
• Strong troubleshooting and critical thinking skills
• Positive, upbeat, and professional
• Must be proficient in DNS, VPN, DHCP, RDP, Remote Access Tools, Firewalls, Antivirus
• Batch or PowerShell scripting
• Previous MSP experience is a plus.

Applicants will demonstrate their technical abilities in a virtual environment during the interview process.

Company Description: We provide the very best customer service and technology solutions to our clients to provide opportunities for increased profit and reduced expenses through automation.