IT Technical Support Specialist

Aspen Aerogels, Inc.; East Providence, Westport (RI, CT); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a rapidly growing company as a Technical Support Specialist, where you'll resolve technical issues and support the IT infrastructure at a dynamic manufacturing facility. This role involves user support, server management, and IT project work, offering extensive growth opportunities. You'll be part of a collaborative team, ensuring smooth operations and maintaining relationships with vendors. If you're passionate about technology and eager to make an impact in a hands-on environment, this position is perfect for you. Embrace the challenge and grow your career with us!

Qualifications

• 5+ years in Desktop Support with strong experience in Windows environments.
• Knowledge of networking concepts including TCP/IP and DHCP.
• Experience with Active Directory and Mobile Device Management.

Responsibilities

• Support end-user applications and troubleshoot hardware and network issues.
• Manage Windows servers and assist with IT security projects.
• Maintain accurate records of hardware and software assets.

Skills

Desktop Support

Windows 7

Windows 10

Windows Server 2012R2

Windows Server 2016

TCP/IP

DNS

DHCP

VLANs

Wireless Networks

AirWatch

Mobile Device Management

VoIP Support

MS Office Applications

Active Directory

Virtual Machines

Remote Desktop Services

Effective Communication

Education

CCNA Certification

Network+ Certification

Job description

Information Technology

Technical Support Specialist

Aspen Aerogels, Inc. is a rapidly growing company founded in 2001 to capitalize on proprietary and patented advances in aerogel technology. Aspen has developed a proprietary, easy-to-use blanket form of aerogels with broad application to a variety of markets including Oil & Gas, Building & Construction, Outdoor Gear & Apparel, Solar Thermal, Appliances, and Transportation. With facilities in Northborough, Mass, and East Providence, RI, Aspen has 250 employees.

Summary of Duties:

As a Technical Support Specialist, you will be responsible for resolving a variety of technical issues and answering questions related to the IT infrastructure and end-user computing environment at Aspen's East Providence Manufacturing facility. You will also work on technical projects in a team-oriented environment. This position offers extensive growth opportunities, with responsibilities including 50% user support, 20% Windows server management, 20% IT & Cyber-security project work, and 10% networking & infrastructure.

Essential Duties and Responsibilities:

• Support end-user software applications, hardware, and network-related issues.
• Perform installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software.
• Support plant hardware, server, and network infrastructure.
• Monitor and respond to incidents created in an IT ticketing system and escalate issues when necessary.
• Maintain accurate hardware and software records for company assets.
• Develop and maintain relationships with vendors and support partners supporting plant operations.

Required Skills & Experience:

• 5+ years in a Desktop Support role.
• Experience deploying Windows 7 & Windows 10 devices.
• Knowledge of Windows Server 2012R2, 2016.
• Understanding of TCP/IP, DNS, DHCP, VLANs, and wireless networks.
• Experience with AirWatch and Mobile Device Management technologies.
• Deployment and support of VoIP and mobile devices like cellular phones and iPads.
• Ability to support and troubleshoot MS Office applications.
• Working knowledge of Active Directory Domains, Forests, and Group Policy.
• Experience working with Virtual Machines and Remote Desktop Services.
• Effective communication skills, both written and verbal.
• Ability to lift computers and equipment weighing up to 70 pounds.

Certification Requirements:

The successful candidate must have CCNA and Network+ Certifications.

Note:

This is an industrial manufacturing environment with dust and chemical odors. Some individuals may find these conditions irritating.

• Aspen Aerogels, Inc. is an equal opportunity employer, evaluating qualified applicants without regard to legally protected characteristics. The EEO poster is available here.
• We provide reasonable accommodations for individuals with disabilities during the employment process. Please inform us of your needs.
• For Rhode Island applicants: Our East Providence facility is subject to Rhode Island laws regarding Worker's Compensation.
• Apply at: Application Link