IT Technical Support Engineer MSP Level II

TeamLogic IT, Stuart, FL; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Performance bonuses

Health insurance

Paid time off

Training & development

Job summary

A technology solutions provider is seeking a Level II Technician in Florida. You will be responsible for hands-on technical support and client communication, requiring at least five years of experience in networking and IT solutions. Certifications like CompTIA Net+ and MCSA are essential. This is a full-time, on-site position with opportunities for advancement.

Qualifications

• Minimum of five years hands-on experience configuring and repairing networking equipment.
• Three years of experience in a client-facing environment.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Experience in writing technical proposal implementations.

Responsibilities

• Provide hands-on tech support for client's technology issues.
• Work with sales for pre-sales and post-sales support.
• Conduct discovery meetings and site visits.

Skills

Networking equipment configuration

Windows servers and workstations troubleshooting

Client-facing experience

Communication skills

Organizational skills

Technical proposal writing

RMM tools experience

Sales training/experience

Education

CompTIA Net+ and/or Security+

MCSA or MCSE certification

CCNA or CCIE certification

Job description

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Description

Our Level II Technician requires both proven experience with technology and outstanding personal and customer service communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. The Level II Technician has hands‑on expertise solving our client's day‑to‑day technology issues (Windows and email config, PC server and workstation configuration, networking, virtualization (VMware), cloud services (Azure, AWS), and much more). Secondarily, you will work jointly with sales to provide pre‑sales and post‑sales support, including tasks such as discovery meetings, site visits, proposals, and technical presentations, technical assessments, implementation, and ongoing technical account management. A positive, service‑oriented, team‑oriented, communicative personality is a must.

Qualifications

• Minimum of five years hands‑on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Active Directory, and MS365
• Three years of experience in a client‑facing environment such as sales engineering
• Excellent verbal and written communication skills; comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time‑management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results‑oriented, self‑motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (Remote Monitoring and Management) tools is a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi‑tasking, and organizational skills
• Sales training/experience is a plus
• Valid Driver License and ability to drive to customer locations when required

Certifications

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications are a real plus
• AutoTask and NinjaOned experience are not required but will stand out since we use those daily

Hiring Process

Please download, complete, and email the application form: http://bit.ly/TLITjobApplication.

Location and Schedule

Work Location: One location (In person). Work Remotely: No. Job Type: Full‑time. Schedule: 8 hour shift.

Application Questions

1. Are you able to work in Stuart, FL (34994)?

2. Are you willing to undergo a background check?

Additional Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.