IT Technical Support Analyst

Copley Health Systems; Morristown (VT); On-site; USD 45,000 - 60,000; Full time

Job summary

A health systems organization in Morristown, VT, is seeking an IT Technical Support Analyst to troubleshoot and resolve IT issues, support employee needs, and assist with hardware/software installation. The ideal candidate will have an Associates Degree or related certification and strong communication skills. This position offers opportunities for professional growth in a supportive work environment.

Qualifications

• Associates Degree or certification preferred with relevant computer experience.
• Ability to document details and communicate professionally.

Responsibilities

• Troubleshoot and resolve organization-wide IT issues.
• Support employee IT needs via remote access and desk-side support.
• Assist in the installation of hardware and software.

Skills

Presentation skills in user-friendly language

Professional communication

Assisting in installations and upgrades

Education

Associates Degree or certification

Job description

Job Description:

Job information IT Technical Support Analyst from the Company Copley Health Systems, located in Morrisville, VT, United States. This job opening requires a Bachelor Degree in Information Technology.

Job Responsibility:

The Technical Support Analyst troubleshoots and resolves organization-wide IT issues. Responsibilities include assigning and resetting usernames and passwords, maintaining active users in multiple software applications, and supporting employee IT needs via remote access and desk-side support.

The Technical Support Analyst will also assist in the installation of hardware and software and provide HelpDesk Tier 1 technical support and training to system users. Key responsibilities include:

• Assisting users with requests submitted through the IT ticketing system.
• Fielding incoming help requests from end-users via telephone and e-mail.
• Documenting, diagnosing, resolving, and closing customer issues according to service level guidelines.
• Providing end-user desktop training and minor hardware/peripheral repair.
• Performing new hire orientation password set-up and basic computer navigation training.
• Evaluating unresolved issues and monitoring follow-up to ensure timely resolution.
• Recording and tracking the help desk request problem-solving process.
• Identifying and learning about software and hardware used and supported by the organization.
• Performing preventative maintenance and testing fixes to ensure problem resolution.
• Performing post-resolution follow-up to requests and other duties as assigned.

Qualifications:

Education Required: Associates Degree or certification preferred, with relevant computer experience. Skills Required: Ability to present ideas in user-friendly language, document details, communicate professionally, and assist in performing installs and upgrades.