IT Technical Support Administrator II

aah; United States; On-site; USD 43,000 - 63,000; Full time

Benefits offered by this job

Total rewards program

Paid time off

Job summary

Advocate Health is seeking an on-site Field Services IT professional to support 14034 Enterprise Corporate operations in NC. The role requires a Bachelor’s degree in a related field and 3 years in a complex IT environment. You will install software, manage hardware usage, and work across projects with site leadership to align IT with business needs.

The position is 100% onsite with after-hours on-call rotation, 8-5, 40 hours per week, and includes a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent experience in a related IT field.
• 3 years of experience in a complex IT operating/support environment.
• Excellent interpersonal and technical skills.
• Preferred background in Healthcare, Customer Service or Technology.

Responsibilities

• Ensures compliance with Advocate Health IT standards.
• Perform software installation using Advocate Health processes and tools.
• Proactively review hardware usage and manage device removal per ITAM.
• Operate as a local field resource across multiple projects and sites.
• Communicate with project management and leadership on risks and updates.
• Support Field Services Strategic Initiatives aligned with goals.
• Build relationships with Site Leadership and stakeholders to boost IT-business collaboration.

Skills

Interpersonal skills

Technical skills

Customer service

Communication skills

Healthcare IT background

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Job description

Department

14034 Enterprise Corporate - Enterprise Tech Field Services NC

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

This is a 100% onsite position with a required after-hours on-call rotation to support operational needs. 8-5pm

Pay Range

$30.70 - $46.05

Major Responsibilities

• Ensures compliance with Advocate Health IT standards. Preemptively identifies variations from standards and potential technology issues. Participates in change control activities for any environmental, operational, configuration changes as prescribed by defined change control processes.
• Perform software installation using defined Advocate Health processes and tools.
• Proactively ensure the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports. Follows Advocate Health ITAM process for device removal, including inventory management.
• Operates as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. Communicates with project management and leadership team regarding updates, potential risks or concerns that may impact assigned project.
• Support Field Services Strategic Initiatives that align with the overall organizational goals.
• Building and maintaining relationships through rounding and consulting with Site Leadership. Establishes meaningful stakeholder relationships targeted at improving productivity and engagement between IT and our business partners. Must be able to represent IT to site and local leaders in situations such as meetings, rounding, and safety huddles.
• Participate as site representative on Advocate Health enterprise-wide technical oversight committees and teams.

Licensure, Registration, and/or Certification Required

None required.

Education Required

Bachelor's degree or equivalent experience in Computer Science, Information System, Engineering, or related field.

Experience Required

3 year of experience in a complex IT operating/support environment.

Knowledge, Skills & Abilities Required

• Must have excellent interpersonal and technical skills.
• They must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.
• Must have excellent interpersonal and technical skills.
• Preferred background in Healthcare, Customer Service or Technology.
• Excellent written and oral communication skills
• Strong customer service skills
• Excellent problem-solving skills

Physical Requirements and Working Conditions

• Ability to lift to thirty-five pounds without assistance . For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis.
• Travel to Advocate Health locations required .
• This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national