IT Technical Support

Atlas International Inc; Huntington Beach (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support specialist in Huntington Beach. This role involves managing IT systems, troubleshooting issues, and providing customer assistance. Candidates should have a degree in computer science or related field and experience in tech support. A competitive salary and benefits including 401(k) matching and health insurance are offered.

Benefits

401(k) matching

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Qualifications

• Full-time on-site position, hours 7am-3pm.
• Prior experience in tech support or similar role.
• Experience creating, maintaining, and updating SOPs.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Perform troubleshooting through diagnostic techniques.
• Record events and problems in logs.

Skills

Proficiency in English

Good problem-solving skills

Excellent interpersonal skills

Attention to detail

Education

Degree in computer science or information technology

Tools

Microsoft tools

Linux tools

Help desk software

Job description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Job Title: Technical Support
Hourly Pay: $20-$25 Based on Experience
Location: Onsite only, Huntington Beach, Ca
Schedule: Monday-Friday

Job Description: Technical Support is responsible for managing, maintaining, and repairing IT systems. They help businesses resolve problems within software and hardware infrastructure and handle inquiries about the technical aspects of products and services. In general, they’re expected to address and resolve any issues forwarded to them. Technical Support will be the first point of contact for anyone seeking technical assistance. They will perform troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issue and details provided. Tech Support will also be responsible for recording events and problems and their resolution in logs, following up and updating status and information, and passing on any feedback or suggestions to the appropriate team.

Responsibilities:

• Serve as the first point of contact for anyone seeking technical assistance
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided
• Walk the user through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update status and information
• Pass on any feedback or suggestions to the appropriate team
• Identify and suggest possible improvements on procedures
  
  

Requirements:

• Full time on-site position, hours 7am-3pm and occasional afterhours projects
• Degree in computer science or information technology or equivalent experience
• Certification in Microsoft, Linux, or Cisco is advantageous
• Prior experience in tech support, desktop support, or a similar role
• Proficiency in Windows/Linux/Mac OS
• Good understanding of computer systems, mobile devices, and other tech products
• Proficiency in English
• Experience with remote desktop applications and help desk software
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication
• Excellent Documentation Skills
  Ability to clearly document technical processes, configurations, troubleshooting steps, and system changes.
• SOP Creation
  Proven experience creating, maintaining, and updating Standard Operating Procedures (SOPs) to ensure consistency and knowledge sharing across the organization.
• Problem Solving & Independent Research
  Strong problem-solving skills with the ability to troubleshoot unfamiliar issues using resources such as Google, forums, technical documentation, and tools like ChatGPT or similar AI assistants.