IT Technical Program Manager

Jackalope Digital LLC; San Francisco, Northern (CA, KY); Hybrid; USD 194,000 - 220,000; Full time

Benefits offered by this job

Mental health benefits

Career coaching

Family building benefits

Retirement / long-term savings plans

In-office dining options

Job summary

Asana is seeking an IT Technical Program Manager to act as a force multiplier across IT and cross-functional business partners. You will drive outcomes, programs, and operational rhythms to make IT highly effective and visible beyond IT walls.

You’ll own a portfolio of IT programs, lead high-autonomy work, and collaborate with Security, Product, Workplace, PeopleOps, Legal, and other teams. The role is based in San Francisco with a hybrid schedule and in-office days Mon/Tue/Thu, with some WFH

Qualifications

• 6+ years of program management experience, with time in or alongside IT organizations.
• Proven ability to lead cross-functional teams through complex, ambiguous work with high-level direction.
• Strong grasp of business drivers and ability to align processes to impact.
• Comfortable operating with high autonomy across multiple concurrent workstreams and timelines.
• Excellent written and verbal communication; able to distill complex issues into actionable plans.

Responsibilities

• Lead high-impact, cross-functional IT initiatives spanning Security, Product, Workplace, PeopleOps, Legal, and others.
• Own IT process portfolio and drive continual improvement of TPM processes.
• Run point on program communications and keep stakeholders aligned across IT and partners.
• Identify, manage, and mitigate risks and dependencies to deliver successful outcomes.
• Promote and evolve project management practices across IT and Asana.
• Drive adoption of policies and procedures across IT through influence and education.
• Provide a holistic view of the IT ecosystem to inform design and planning decisions.
• Document knowledge so processes are legible and repeatable by others.
• Help define how the TPM function operates with leadership on the operating model.

Skills

Program management

Cross-functional leadership

IT Infrastructure

Identity & Access

Networking

Automation & Support

PMP or ITIL

Job description

IT systems, expertise, and experience are central to Asana's mission of helping teams work together effortlessly. As an IT Technical Program Manager, you'll be a force multiplier across IT and Asana's cross-functional business partners. You will drive outcomes, programs, and operational rhythms that make IT highly effective and visible outside its own walls. IT TPM work is rarely IT-only: you'll be leading projects, programs, and processes that reach into Security, Product, Workplace, PeopleOps, Legal, and other business lines as a matter of course, not exception.

You'll join the team as a TPM, reporting to the IT TPM function lead, and take ownership of a dynamic portfolio of IT programs and projects. This is a high-autonomy role for someone who wants real ownership early: you'll be trusted to run point on your portfolio while helping shape how the broader IT TPM function operates.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve

• Lead high-impact, cross-functional initiatives that span organizational boundaries. From IT infrastructure and AI adoption efforts to company-wide strategic initiatives in collaboration with Security, Product, Workplace, PeopleOps, Legal, and other partners.
• Own your share of IT's process portfolio. You will fully own one or more highly visible IT processes and influence the development of all TPM processes. Throughout, you will maintain a focus on adaptation and continual improvement.
• Run point on program communications. Keep stakeholders aligned, unblock teams, and build durable partnerships within and beyond IT.
• Identify, manage, and mitigate risks and dependencies, ensuring alignment across key stakeholders to deliver successful outcomes.
• Promote and evolve project management practice across IT. Create repeatable processes that leverage TPM best practices across the organization.
• Drive adoption of policies, practices, and procedures across IT and Asana more broadly, through influence and tactful education rather than authority.
• Bring a holistic view of the IT ecosystem to design and planning decisions, so solutions support our strategy and day to day operations.
• Document and share knowledge so that processes and decisions are legible and repeatable by others, not dependent on any one person.
• Help define how the TPM function operates. Partner with your manager to shape the team’s operating model, planning cadences, and processes.

About you

• 6+ years of program management experience, with meaningful time working in or alongside IT organizations.
• Proven ability to lead cross-functional teams through complex, ambiguous, multi-stakeholder work with only high-level direction. You are comfortable creating structure rather than waiting for it.
• Strong grasp of business drivers, with the judgment to align processes to impact, design workable solutions, and implement improvements rather than defaulting to how it's always been done.
• Comfortable operating with high autonomy across multiple concurrent workstreams, stakeholders, and timelines.
• Excellent written and verbal communication. You enjoy distilling complex or ambiguous issues into actionable plans and can communicate clearly up, down, and across.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration or decision-making.
• You know when to solve a problem yourself and when to bring in the right partner. Your title history matters less than how you think and how you work with people.
• Experience across IT domains: IT Infrastructure, Identity & Access, Networking, Automations & Support.
• PMP or ITIL certification.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $194,000–$220,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In‑office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

#LI-Hybrid #LI-SA

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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