IT Technical Product Owner - MarTech

Loyalty360; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking an experienced Product Owner to manage software product domains in Phoenix. This role involves collaboration with stakeholders, defining requirements, and leading cross-functional teams to deliver high-quality product solutions while ensuring alignment with business objectives. Ideal candidates will have a strong background in Agile, excellent communication skills, and experience in software lifecycle management.

Benefits

Competitive pay

Vacation accrual plan

Opportunities for career growth

15% discount on purchases

Flexible schedules

401(K) Retirement savings plan

Company paid life insurance

Paid holidays

Qualifications

• 3-5 years of experience as a Product Owner or Technical Business Analyst.
• Strong understanding of software development and technical concepts.

Responsibilities

• Lead team through product and process improvement opportunities.
• Manage efforts following Agile and SDLC standards.
• Gather and document all types of requirements for product enhancements.

Skills

Analytical skills

Problem-solving

Interpersonal communication

Agile methodology

Education

Bachelor’s degree in business, computer science, or equivalent

Job description

Overview

Please note this position is based in our Phoenix, AZ Support Office. The Product Owner will play an important part of managing Sprouts’ product domains focusing on the end-to-end software lifecycle. This role serves as the bridge between stakeholders and development teams, ensuring the product vision aligns with the business objectives. This role may be part of software selection, is responsible for defining and prioritizing the product backlog, working closely with cross functional teams to define requirements, design solutions, build configurations, implement, and ongoing support processes utilizing deep expertise of products. The candidate for this position will have prior experience interacting with multiple levels of stakeholders, vendors, and developers to ensure the complete collection, documentation, and implementation of requirements. This role will also require analytical mindset to solve challenges, interpersonal communication, and collaboration skills across cross-functional teams in addition to the ability to lead and guide teams through the project lifecycle with minimal supervisory direction to deliver high quality, valuable product solutions.

Overview of Responsibilities

Essential job functions:

• Craft & lead team through Product and process improvement opportunities
• Manage (as necessary) efforts that require traditional waterfall/SDLC project delivery/ status (i.e. vendor delivery of an upgrade, enhancements; OCM/communications/training) in adherence with SDLC and PMO standards.
• Manage run-the-business/continuous delivery via a Scrum methodology
• Identify ways to optimize technology including processes, adoption of tooling, and opportunities to automate for efficiency gains through owning and providing deep expertise of products
• Craft & own 1-2 Quarters of Roadmap view/ ownership w/ business partners and vendors
• Ownership of removing issues and mitigating risks across teams
• Responsible for partnering with business, vendors, and team members to gather all types of requirements for product enhancements
• Creates technical and non-functional requirements documentation to include visual representations of business processes and systems (i.e. current state, desired end state and performance of any gap analysis)
• Utilizes a variety of analytics, critical thinking, and problem-solving methods to find solutions to complex problems
• Ability to plan, write, and execute testing to support defined requirements and Test Plan; act as a Test Lead when needed
• Manages release/upgrade schedules while ensuring release notes are received, impacts are well understood, and pre/post deployment testing is completed
• Monitor Product Production Queue for new issues, triage, poor system performance; conducts regular audits, assign and/or address according to SLA
• Monitors and maintains system performance; conducts regular audits and provides recommendations for optimization and improvement
• Support solving escalated calls when On Call team member is unable to resolve themselves
• Auditing of roles and permissions, as required
• Act as a POC for business partners, IT, and vendors when product experiences a critical outage or issue
• Plan for and support execution of deployments and warranty periods across multiple teams
• Work with vendors to prioritize current sprint and future backlogs
• Provide feedback to vendors on participation, issue response, etc.
• Research and assess emergent technology in the industry for future strategic growth, bringing forth recommendations to keep Sprouts relevant
• Coach more junior team members as they grow into product ownership

Qualifications

Knowledge Skills & Abilities

• Bachelor’s degree in business, computer science, or equivalent work experience
• 3-5 years of experience as a Product Owner or Technical Business Analyst
• Strong understanding of software development and technical concepts, with experience working in Agile environments
• Excellent communication and interpersonal skills, with the ability to bridge the gap between business and technical teams
• Analytical and problem-solving skills, with a customer-focused approach to product development

Core Competencies:

Communication: Convey information, ideas, and feedback clearly and concisely in an engaging manner that helps others understand and retain the message; listening actively to others.

Customer Focus: Place a high priority on the customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs.

Driving for Results: Set SMART goals and measure progress; tenaciously working to meet or exceed goals and making continuous improvement. Seeking innovative ways to solve problems that result in unique and differentiated solutions.

Positive Approach: Demonstrate a positive attitude in the face of difficult or challenging situations; provide an uplifting (yet realistic) outlook on what the future holds and the opportunities it might present

#LI-NA1

Benefits

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.

You can learn more by visitinghttps://www.dailypay.com/partners/sprouts-farmers-market/.

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.

California Residents: We collect information in accordance with California law, please see here for more information.