IT Technical Associate - Analyst II

Southern Illinois University Carbondale; Carbondale (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Southern Illinois University Carbondale seeks a SIS Analyst II to configure, administer, and support the University’s Student Information System. You will ensure reliability, security, and performance while collaborating with campus offices and external partners.

The role involves system configuration, troubleshooting, data integrity, and process improvements to evolve the SIS platform in line with university needs. On-site in Carbondale, IL with a focus on customer service and documentation.

Qualifications

• High school diploma or equivalent.
• Two years of coursework or work experience in IST/IT/CS/Programming or related discipline.
• 6+ months configuring, monitoring, or supporting business applications or databases.
• 6+ months troubleshooting, database administration, and/or application support.

Responsibilities

• Configure and maintain ERP modules and related applications to support institutional business processes.
• Maintain accurate system documentation, configuration records, and procedural guidelines.
• Investigate and resolve system errors, access issues, configuration problems, and workflow failures.
• Collaborate with developers, DBAs, and business analysts to diagnose more complex issues and ensure timely solutions.
• Submit and track vendor support tickets when needed and assist in implementing recommended fixes.
• Support data validation activities, system audits, and routine quality checks for data integrity and security.
• Develop and maintain documentation, training materials, and knowledge-base resources.
• Collaborate with functional offices to understand business needs and support system-based solutions.

Skills

Troubleshooting

Customer support

System configuration

Documentation

Education

High school diploma or equivalent

Two years of IST/IT/CS/Programming coursework or related experience

Tools

ERP systems

Database administration

Ticketing systems

Job description

SIU Carbondale’s Office of Information Technology is growing its capabilities! We support the business needs of Higher Education at SIU, our President’s Office, and our Foundation and Alumni Association offices, as well as our other system campuses at Springfield (SIU School of Medicine) and Edwardsville. To achieve this, we manage a variety of legacy and contemporary tools and services and are committed to upgrading our delivery of services through continuous improvement.

The SIS Analyst II plays a key role in the configuration, administration, and ongoing support of the University’s Student Information System (SIS). This position is responsible for ensuring the reliability, security, and optimal performance of the SIS environment, which supports essential academic, financial, and operational functions across campus. The analyst provides day to day technical expertise, troubleshoots system issues, and supports on-campus customers in their use of the SIS system. In this role, the SIS Analyst II collaborates closely with functional departments, technical teams, and external partners to translate business needs into effective system solutions. The position participates in system configuration, customer support, integrations, and process improvements to ensure that the SIS platform evolves with organizational requirements. The analyst also assists in developing documentation, training users, and maintaining data integrity and compliance within the system. Through proactive analysis and problem-solving, the SIS Analyst II contributes to the continuous improvement of university processes and the overall efficiency of campus operations.

Carbondale is nestled in the southernmost region of Illinois, just outside the Shawnee National Forest. Southern Illinois University, the largest employer in the area, is the flagship of the public SIU System and a Carnegie high research activity (R1) institution. SIU consistently ranks highly in U.S. News & World Report and is recognized for excellence in programs such as journalism, debate, physical rehabilitation, automotive and aeronautical technologies, zoology, agriculture, and criminology. Our online MBA program has been #1 in Illinois for the past three years. SIU offers over 200 academic degree programs across all levels, including professional programs in architecture, business, law, and medicine. We are also proud to be ranked as a Green College and have been named a Tree Campus USA by the Arbor Day Foundation since 2015. Learn more about SIU at https://news.siu.edu/points-of-pride/ or visit http://www.siu.edu/.

System Configuration

• Configure and maintain ERP modules, components, and related applications to support institutional business processes.
• Maintain accurate system documentation, configuration records, and procedural guidelines.

Operational Support & Troubleshooting

• Investigate and resolve system errors, access issues, configuration problems, and workflow failures.
• Collaborate with developers, database administrators, and business analysts to diagnose more complex issues and ensure timely solutions.
• Submit and track vendor support tickets when needed and assist in implementing recommended fixes.

Data Quality, Security & Compliance

• Support data validation activities, system audits, and routine quality checks to ensure the accuracy and reliability of ERP data.
• Maintain adherence to University security standards, including data confidentiality standards

Testing, Documentation & Process Improvement

• Participate in testing activities for patches, configuration changes, and new functionality, documenting results and issues.
• Support end users through documentation, training materials, knowledge-base contributions, and workflow guidance.
• Identify opportunities to streamline processes, reduce errors, and enhance system usability.

Collaboration & Customer Support

• Provide excellent customer service to campus stakeholders, ensuring timely communication and issue resolution.
• Work collaboratively with functional offices (HR, Finance, Student, etc.) to understand business needs and support system-based solutions.
• Assist in ERP-related projects, upgrades, and implementations under the direction of senior team members.

1. High school diploma or equivalent.
2. Any one or any combination totaling two (2) years (24 months) from the following categories:
   1. A.College course work which includes Information Systems Technologies (IST), Information Technology (IT),Computer Science (CS), Programming, IT Management, or business-related discipline, including coursework in application development, programming, or database technologies, as measured by the following conversion table or its proportional equivalent:
   2. -30 semester hours equals one (1) year (12 months)
   3. -Associate's Degree (60 semester hours) equals eighteen months (18 months)
   4. -90 semester hours equals two (2) years (24 months)
   5. -Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
   6. B. Work experience in application development, application support, or business analysis.
3. The following experience can be concurrent with qualification 2B and concurrent with one another.
   1. A. Must possess 6 months or more experience configuring, monitoring, or supporting business applications or databases.
   2. B. Must possess 6 months or more experience troubleshooting, database administration, and/or application support.

Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

This position is not eligible for employer-sponsored work authorization. Applicants must be legally authorized to work in the United States without the need for current or future university sponsorship to be considered for this role.

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Sponsorship for Work Authorization is not available. For more information visit https://policies.siu.edu/policies/employment-non-us-citizens.php