IT Technical Analyst

SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Hybrid; USD 87,000 - 139,000; Full time

Job summary

SouthState Bank, National Association is seeking an IT Technical Analyst to serve as the primary technical liaison among line-of-business teams, vendor platforms, IT development and testing functions, and business stakeholders. The role emphasizes documenting SDLC processes, functional design artifacts, and system workflows, with a focus on vendor-managed environments and complex data flows.

Applicants should have 5+ years in IT analysis within financial services, strong documentation skills,

Qualifications

• Bachelor's degree preferred in Computer Science, Information Systems, or related field.
• 5+ years IT analysis experience in financial services.
• 5+ years experience in Technical Documentation (Functional Design Documentation, Traceability Matrices, Test Plans).
• Knowledge of banking regulations such as SOX, PCI, and FFIEC preferred.

Responsibilities

• Analyze vendor-provided architectures, interfaces, APIs, and configurations to support documentation.
• Translate business and regulatory requirements into Functional Design Docs, Visio workflows, interface specs, Test Plans and Defect Logs.
• Support environment readiness, test data provisioning, and coordination of vendor-led testing activities.
• Ensure adherence to banking security, risk, and compliance standards.
• Own assigned tasks and adapt to evolving technology and vendor systems.
• Maintain and organize technical documentation.

Skills

IT analysis

Technical documentation

APIs & integrations

JIRA

Confluence

Education

Bachelor's degree in Computer Science, Information Systems, or a related field

Tools

JIRA

Confluence

ServiceNow

Job description

Summary

The IT Technical Analyst supports the bank as the primary technical liaison among line-of-business teams, vendor platforms, IT development/support teams, testing functions, and business stakeholders. Ensures the system development lifecycle (SDLC)-particularly in vendor-managed environments with integrations, configurations, data flows, and technical dependencies understood, documented, and testable throughout the software lifecycle. Partners with LOB and IT SMEs/Engineers to produce and maintain technical and testing documentation (e.g., functional design documents, workflow diagrams, traceability matrices, and qTest plans/reporting).

Duties & Responsibilities

Analyze vendor-provided application architectures, interfaces, APIs, and configuration options to support required technical documentation.

Translate business and regulatory requirements into clear technical artifacts, including Functional Design Documentation, system Visio workflows, interface specifications, Requirement Traceability Matrices, Test Plans, Test Scripts, Test Management Dashboards and Testing Defect Logs and Management.

Support environment readiness, test data provisioning, and coordination of vendor-led testing activities.

Ensure adherence to banking security, risk, and compliance standards.

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field is preferred

Minimum Experience

5+ years of experience in IT analysis or technical support roles within financial services.

5+ years experience in Technical Documentation (Functional Design Documentation, Traceability Matrices, Test Plans, Test Management, System Architecture/Visio Workflows)

Licenses & Certifications

Knowledge of banking regulations such as SOX, PCI, and FFIEC preferred

Knowledge, Skills, & Abilities

Strong understanding of system integrations, APIs, batch processing, and data flows.

Experience working with vendor-based platforms (e.g., core banking, payments, AML, CRM).

Familiarity with SDLC, defect management, and test lifecycle processes.

Experience with tools such as JIRA, Confluence, ServiceNow, or test management platforms (preferred).

Ability to effectively access and interpret information on computer screens, documents, and reports.

Strong analytical and problem-solving skills, particularly related to complex technical integrations and vendor systems.

Excellent communication and collaboration skills for working with cross-functional teams and external vendors.

Proficiency in maintaining and organizing technical documentation.

Adaptability to evolving technology and system requirements.

Physical Demands and Work Environment

Physical Demands

Ability to communicate in person, on the phone, and through electronic channels

Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

Ability to sit, walk, and/or stand for extended periods of time

Ability to bend and reach

Work Environment

Office: This position reports to a physical Company location, and the setting will be a typical office environment.

Remote or hybrid

For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $87,282.00 - $139,425.00 , actual offers to be determined based on applicant's skills, experience and education.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.