IT Tech - Data Processing

Prime Healthcare; Passaic (NJ); On-site; USD 22,000 - 36,000; Full time

Job summary

St. Mary's General Hospital in Passaic, NJ, is seeking an IT Support Technician to assist with desktop hardware and software installations and end-user support on days Full Time.

Responsibilities include maintaining inventory, documenting service activities, using a ticketing system, and coordinating with IS and software vendors to resolve issues, while delivering courteous customer service.

Qualifications

• High School Diploma required for all hires.
• Experience in Microsoft Desktop Operating Systems and Active Directory.
• 1-3 years experience preferred; customer service experience preferred.
• Comptia A+, N+, MCP are preferred certifications.

Responsibilities

• Install computer related hardware and software as needed.
• Support and provide problem determination and resolution on PC software and hardware.
• Maintain catalog, software and hardware inventory.
• Document service activities through the ticketing system.
• Access all areas of the hospital campus to perform computer-related installations.
• Coordinate issues between software vendors and IS and act as liaison between end-users and IS.

Skills

Customer service

Problem solving

Windows OS

Education

High School Diploma

CompTIA A+

CompTIA Network+

Microsoft Certified Professional (MCP)

Tools

Microsoft Windows Desktop OS

Active Directory

Job description

Overview

St. Mary's General Hospital, located in Passaic, NJ, is a community-based tertiary medical center focused on providing quality, compassionate care. It is an acute care hospital providing a broad range of services including cardiovascular services as well as a comprehensive program for cancer care. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. It is the only hospital in Passaic and with over 550 physicians and 1,000 employees, and is one of the largest employers in the county. Every member of the St. Mary's General team is committed to providing respectful, personalized, high-quality care. St. Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a "Top 15 Healthcare System" by Truven Health Analytics. For information, visit www.smh-nj.com.

Responsibilities

Install computer related hardware and software as needed. Support and provide problem determination and resolution on PC software and hardware. Maintain catalog, software and hardware inventory. Document service activities through the ticketing system. Access all areas of the hospital campus in order to perform computer-related installations. Use computer to accomplish data entry and PC troubleshooting. Summon outside resources when needed to complete installations and support end-users. Act as a liaison between end-users and IS as well as coordinate issues between software vendors and IS.

Qualifications

Education and Work Experience

1. High School Diploma required for all new hires starting 4/1/14 2. Experience in Microsoft Desktop Operating Systems and Active Directory. 3. 1-3 years experience preferred. 4. Customer service experience preferred.5. Preferred: Comptia A+, N+, Microsoft Certified Professional (MCP)

Pay Transparency

St. Mary's General Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.30 to $26.41. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf