IT TAC Support Specialist I

Simmons Bank; Little Rock (AR); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Simmons Bank is hiring an IT TAC Support Specialist I in Little Rock to provide multi-channel technical assistance to associates. You will troubleshoot Windows, IGEL, and Microsoft 365, manage access, document steps, and contribute to knowledge bases.

The role emphasizes strong problem solving, customer service, and ongoing learning. Ideal candidates will have foundational IT knowledge, a willingness to learn automation concepts, and the ability to communicate technical details to non-technical

Competenze

• High school diploma or equivalent required.
• 1 year of technical support or help desk experience preferred.
• CompTIA A+ within six months of hire; additional certifications welcomed.
• Proven ability to learn new technologies and document solutions.

Mansioni

• Respond to incidents via phone, email, chat, and ticketing systems.
• Troubleshoot Windows, IGEL, and Microsoft 365; diagnose hardware and apps.
• Maintain ownership of incidents through resolution with detailed notes.
• Create knowledge base articles and technical documentation.
• Assist with onboarding, hardware deployment, and access requests.
• Escalate issues when needed with complete troubleshooting details.
• Contribute to major incident response and service restoration as needed.

Conoscenze

Windows OS

Microsoft 365

Endpoint support

Networking basics

Active Directory

Entra ID

Troubleshooting

Documentation

PowerShell

Customer service

Formazione

High school diploma or equivalent

Associate's or Bachelor's in IT/CS/Cybersecurity

Strumenti

PowerShell

Descrizione del lavoro

IT TAC Support Specialist I### IT TAC Support Specialist IApply: Little Rock, AR: Full time: Posted Today: R115619## It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*## Position SummaryThe IT TAC Support Specialist I provides technical support to associates across the organization through phone, ticketing, chat, and remote support channels. This role is responsible for troubleshooting hardware, software, Windows and IGEL operating systems, virtual desktop environments, Microsoft 365 applications, access-related issues, and business applications while delivering exceptional customer service and maintaining accurate documentation. Successful candidates demonstrate strong problem-solving skills, technical aptitude, curiosity, and a commitment to continuous learning. TAC associates are expected to contribute to knowledge base documentation, process improvements, and automation opportunities that improve service quality, scalability, and operational efficiency. ## Essential Duties and Responsibilities* Respond to incidents and service requests received through phone, email, chat, and ticketing systems.* Troubleshoot Windows and IGEL operating systems, Microsoft 365 applications, hardware, printers, virtual desktop environments, and business applications.* Diagnose and resolve technical issues using structured troubleshooting methodologies.* Maintain ownership of incidents and service requests through resolution.* Create detailed ticket documentation including troubleshooting steps, findings, and resolutions.* Develop and maintain knowledge base articles, quick reference guides, and technical documentation.* Identify recurring issues and recommend process improvements or automation opportunities.* Utilize PowerShell and approved administrative tools to support troubleshooting and operational efficiency.* Assist with onboarding activities, hardware deployment, account administration, and access requests.* Escalate issues appropriately while providing complete troubleshooting details and supporting evidence.* Participate in major incident response and service restoration activities as needed.* Perform other duties as assigned. ## Qualifications ### Education and Experience* High school diploma or equivalent required.* Associate's degree or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred.* One (1) year of technical support, help desk, customer service, or related experience preferred.* Equivalent combinations of education, certifications, military service, and experience may be considered. ### Skills and Knowledge* Knowledge of Windows operating systems, Microsoft 365 applications, and endpoint support concepts.* Basic understanding of networking concepts including DNS, DHCP, VPN, and wireless connectivity.* Familiarity with Active Directory, Entra ID, and account administration.* Strong troubleshooting, analytical, and problem-solving abilities.* Strong written and verbal communication skills.* Ability to learn new technologies and support tools quickly.* Ability to communicate technical concepts to non-technical users.* Strong customer service and documentation skills.* Familiarity with PowerShell scripting or a willingness to learn automation concepts. ### Certifications* CompTIA A+ certification required within six (6) months of hire.* CompTIA Network+, Security+, or other relevant technical certifications preferred. ## Schedule Requirements* Participation in a rotating Saturday support schedule is required.* Typical Saturday coverage consists of approximately four (4) hours during Saturday morning operating hours.* Occasional after-hours support may be required for major incidents or service disruptions. ## What Success Looks LikeThe successful candidate demonstrates ownership, accountability, and a desire to continuously improve technical skills. They proactively troubleshoot issues, create useful documentation, contribute to knowledge sharing, identify opportunities for automation, and help deliver a reliable, high-quality support experience for associates across the organization.*Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.*### About UsSince 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.