Montgomery (AL)
On-site
USD 40,000 - 55,000
Full time
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Job summary
A leading technology company is seeking an IT Systems Technician for a 6-month contract in Montgomery, AL, with a potential for long-term employment. The role involves providing first-level support to clients, troubleshooting issues, and ensuring proper follow-up through a ticketing system. Candidates should possess excellent communication and customer service skills, along with a high school diploma and relevant technical knowledge.
Qualifications
- 1 year Service/Help Desk experience required.
- General knowledge of troubleshooting and Tier 1 application support required.
- Preferred: knowledge of Ivalua Procurement application, CGI Advantage application, CGI HRM application.
Responsibilities
- Serve as the 1st Point of Contact for clients and customers.
- Perform general troubleshooting and document issues via ServiceNow.
- Limited systems administration work.
Skills
Customer service skills
Communication skills
Troubleshooting
Analytical skills
Time management
Education
High school diploma
1 year of credit from an accredited college or technical school in Information Systems
Tools
MS Office (Word, Excel)
ServiceNow ticketing system
Position Title: IT Systems TechnicianWork Location Address: Montgomery, AL, 36104Duration: 6-month contract with potential to go long termPosition Description- Serve as the 1st Point of Contact for clients and customers at Department of Finance
- Perform general troubleshooting with customer via phone contact
- Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
- Route unresolved tickets to appropriate Tier 2 staff
- Follow-up and update clients/customers and internal teams as appropriate
- Follow, review, and update all Service Desk procedures.
- Limited systems administration work
- Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
- Resolve, escalate and track customer service tickets through to resolution
Skills Required- 1 year Service/Help Desk experience
- General knowledge of troubleshooting and Tier 1 application support
- Great customer service skills
- Excellent communication skills both written and verbal
- Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
- Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up
Skills Preferred- Preferred/Bonus: Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application
- Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software
Experience Required- 1 year Service/Help Desk experience
- 1 year knowledge of troubleshooting and Tier 1 application support
Education Required- High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems