IT Systems Technician

Tech Providers,; Montgomery (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology company is seeking an IT Systems Technician for a 6-month contract in Montgomery, AL, with a potential for long-term employment. The role involves providing first-level support to clients, troubleshooting issues, and ensuring proper follow-up through a ticketing system. Candidates should possess excellent communication and customer service skills, along with a high school diploma and relevant technical knowledge.

Qualifications

• 1 year Service/Help Desk experience required.
• General knowledge of troubleshooting and Tier 1 application support required.
• Preferred: knowledge of Ivalua Procurement application, CGI Advantage application, CGI HRM application.

Responsibilities

• Serve as the 1st Point of Contact for clients and customers.
• Perform general troubleshooting and document issues via ServiceNow.
• Limited systems administration work.

Skills

Customer service skills

Communication skills

Troubleshooting

Analytical skills

Time management

Education

High school diploma

1 year of credit from an accredited college or technical school in Information Systems

Tools

MS Office (Word, Excel)

ServiceNow ticketing system

Job description

Position Title: IT Systems Technician
Work Location Address: Montgomery, AL, 36104
Duration: 6-month contract with potential to go long term
Position Description

• Serve as the 1st Point of Contact for clients and customers at Department of Finance
• Perform general troubleshooting with customer via phone contact
• Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
• Route unresolved tickets to appropriate Tier 2 staff
• Follow-up and update clients/customers and internal teams as appropriate
• Follow, review, and update all Service Desk procedures.
• Limited systems administration work
• Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
• Resolve, escalate and track customer service tickets through to resolution

Skills Required

• 1 year Service/Help Desk experience
• General knowledge of troubleshooting and Tier 1 application support
• Great customer service skills
• Excellent communication skills both written and verbal
• Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
• Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up

Skills Preferred

• Preferred/Bonus: Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application
• Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software

Experience Required

• 1 year Service/Help Desk experience
• 1 year knowledge of troubleshooting and Tier 1 application support

Education Required

• High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems