IT Systems Support Specialist II

Advanced Tech Placement; Charlotte (NC); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Advanced Tech Placement in Charlotte, NC seeks an IT Systems Support Specialist II to manage and troubleshoot cloud and internal server environments, support Office 365, and assist remote and in-office staff.

You will resolve escalated tickets, monitor cloud and on-premise systems, coordinate migrations, maintain backups and security, document resolutions, and travel to multiple sites as needed.

Qualifikationen

• Associate's or Bachelor's degree in IT/CS or related field (or equivalent experience).
• 3+ years of experience in IT support roles, including Level II troubleshooting.
• Strong documentation and customer service skills.

Aufgaben

• Provide Level II support for hardware, software, and network issues.
• Assist employees with Office 365 troubleshooting, setup, and management.
• Manage and resolve escalated tickets from Level I support.
• Monitor and maintain internal servers and cloud infrastructure.
• Assist with migrations, upgrades, and patch management.
• Troubleshoot server and cloud environment issues, ensuring high availability.
• Provide technical support to remote employees, including VPN and remote desktop solutions.
• Travel to various locations for onsite troubleshooting, installations, and support as needed.
• Maintain system security protocols and manage access controls.
• Conduct regular backups and ensure disaster recovery readiness.
• Document technical processes and resolutions in a company knowledge base.
• Prepare reports on system performance and incidents as required.
• Join vendor calls and support integrations as needed.

Kenntnisse

Office 365 administration

Azure/AWS cloud platforms

VPN/DNS/TCP-IP networking

IT security practices

Documentation

Attention to detail

Ausbildung

Associate's or Bachelor's degree in IT/CS or related field

Tools

Office 365

Remote Desktop/VPN tools

Backup software

Ticketing systems

Jobbeschreibung

We are looking for an IT Systems Support Specialist II to manage and troubleshoot cloud-based and internal server environments, support Office 365 (O365) applications, and provide technical assistance to both in-office and remote employees. This role involves identifying and resolving complex technical issues, collaborating with an internal IT team to implement solutions, and occasional travel to support multiple sites.

Key Responsibilities

Technical Support

• Provide Level II support for hardware, software, and network issues.
• Assist employees with Office 365 troubleshooting, setup, and management.
• Manage and resolve escalated tickets from Level I support.

Server and Cloud Management

• Monitor and maintain internal servers and cloud infrastructure.
• Assist with migrations, upgrades, and patch management.
• Troubleshoot server and cloud environment issues, ensuring high availability.

Remote and Onsite Support

• Provide technical support to remote employees, including VPN and remote desktop solutions.
• Travel to various locations for onsite troubleshooting, installations, and support as needed.

System Security and Maintenance

• Maintain system security protocols and manage access controls.
• Conduct regular backups and ensure disaster recovery readiness.

Documentation and Reporting

• Document technical processes and resolutions in a company knowledge base.
• Prepare reports on system performance and incidents as required.

Third-Party Software Integration

• Join vendor calls and support integrations as needed.

Qualifications

Education & Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in IT support roles, including Level II troubleshooting.

Technical Skills

• Organized with strong attention to detail.
• Documentation best practices.
• Proficiency with Office 365 administration and support.
• Experience with cloud platforms (e.g., Azure, AWS) and internal server management.
• Familiarity with networking concepts (e.g., TCP/IP, DNS, VPN).
• Knowledge of IT security practices and tools.