IT Systems Support Specialist

Premier Group Insurance

Denver (CO)

On-site

USD 45,000 - 52,000

Full time

4 days ago

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Benefits offered by this job

Health/Dental/Vision insurance

Company sponsored Life insurance

Disability insurance (Short-Term & LT)

401k match

Vacation & Sick leave

Holiday pay

Birthday Off

Anniversary Day Off

Floating Day Off

Onsite fitness room

Free parking

Great location (DTC area)

Job summary

Premier Group Insurance is seeking an IT Systems Support Specialist to ensure workstation consistency and minimize downtime for on-site and remote staff. The role emphasizes endpoint management, cybersecurity, cloud administration, networking, and business applications within a growing organization.

The candidate must be in-office within ~20 miles of the DTC area and able to work full-time on-site, Monday through Friday.

Qualifications

2+ years in IT technician or similar role.
Experience fixing/upgrading hardware components.
Experience with Microsoft 365; Azure, Intune, CrowdStrike and VPN preferred.
Ability to work independently and manage multiple priorities.
Minimum Associate degree or related certifications.

Responsibilities

Troubleshoot and resolve technical issues with hardware and software.
Identify and resolve networking issues.
Provide day-to-day IT support for staff (email, VoIP, MS 365).
Manage device inventory, security, and policy compliance.
Coordinate with contractors for access and provisioning.
Ensure backups and disaster recovery readiness.

Skills

IT support

Microsoft 365

Networking basics

Cybersecurity awareness

Independent work

Education

Associate degree in Computer Systems or Networking

Tools

Azure

Intune

CrowdStrike

VPN

Firewall administration

Job description

IT Systems Support Specialist

As an IT Systems Support Specialist at Premier Group Insurance, Inc., your primary role is to assist in ensuring consistency and minimize downtime for on-site, and remote employees' workstations and peripheral devices. The primary areas of focus include identifying inefficiencies in work flows among users, detecting and fixing security vulnerabilities, along with communicating new features, hotfixes, updates, and errors with the effected users and the development team.

SEEKING AN IN-OFFICE CANDIDATE WHO IS CURRENTLY ESTABLISHED IN DENVER (APPROXIMATELY A 20-MILE RADIUS FROM THE DTC AREA) - THIS IS NEITHER A REMOTE POSITION NOR A RELOCATION

Our mission is to help independent insurance agency owners grow successful businesses by providing:

Best-in-class carrier contract options
Continuous training and support
Extensive carrier relationships and alignment
Transparency between Premier and agency owners

Position Summary

THIS IS AN ON-SITE POSITION, M-F, PREFERABLY RESIDING WITHIN 20 MILES FROM THE DTC AREA

This role is ideal for an IT professional looking to expand their experience across endpoint management, cybersecurity, cloud administration, networking, and business applications within a growing organization

Essential Duties & Responsibilities

Troubleshoot and resolve technical issues with computer hardware and software
Identify and resolve networking issues
Assist with tracking of inventory of workstations and users assigned
Consistently log errors, pending items, and enhancement requests
Primary focus on IT technical responsibilities, including and not limited to:
Device Management: Maintain device inventory, security, and configuration standards; install required applications on staff devices and ensure compliance with company policy
Device & Peripheral Procurement: Order, configure, and deploy laptops, desktops, and peripheral equipment (monitors, docks, keyboards, headsets, etc.) for staff
Contractor & Remote Access Support: Coordinate with offshore and remote contractors to provision the tools, systems, and access required for their assigned roles
General IT Support: Provide day-to-day technical support to staff, including issues related to devices, email, VoIP, Microsoft 365 applications, browsers, printing, Wi-Fi, operating systems, and system registry settings
Network Management: Monitor network traffic and enforce network policies to maintain the security of the organization’s network; evaluate and implement improved rule sets and security practices while minimizing external access points. Manage access points, firewalls, VLAN configuration, VPN connectivity, and Ethernet infrastructure
Endpoint Security (CrowdStrike): Manage endpoint protection using CrowdStrike; maintain proficiency in configuring EDR policies and other CrowdStrike modules deployed across the organization
Device & Security Policy Management (Intune): Maintain proficiency in Microsoft Intune to manage device compliance and security policies organization-wide
Azure Cloud Resource Management: Manage Azure cloud resources, including IAM security policies, resource usage monitoring, and cost analysis
Email Security: Manage email security through KnowBe4 phishing simulation/training and additional vendor-based quarantine and filtering services
Password Management (Keeper Security): Administer Keeper Security for organization-wide password management and credential security
Google Workspace Management: Manage Google Workspace for internal users, including supporting the sunsetting and migration process from Google Workspace to Microsoft
User & License Provisioning: Oversee user provisioning, deprovisioning, and licensing across systems and vendors, including Entra ID, Adobe, Monday.com, VoIP, and Microsoft Office
VoIP / Softphone Management: Set up and manage the VoIP system and softphone application for staff
Disaster Recovery & Backup: Ensure all company devices are properly backed up and can be restored in the event of data loss, maintaining organizational disaster recovery readiness
Building Security Access: Manage physical building security access systems and permissions
Remote Support (RDP): Use remote desktop tools (RDP) to troubleshoot and resolve issues for remote staff
Internal Tools & Systems Support: Support staff use of internal, front-facing IT tools and platforms such as SharePoint, CRM, and AMS
Departmental Support: Assist other IT team members as needed, helping reduce workload by supporting PGI-specific workflows and processe

Minimum Required Skills & Qualifications

At least two (2) years of experience as an IT Technician or similar role
Experience with fixing and upgrading computer hardware components
Experience supporting Microsoft 365 environments required. Exposure to Azure, Intune, CrowdStrike, firewall administration, and VPN technologies highly preferred. Training provided for the right candidate.
Ability to work independently and manage multiple priorities
Minimum Computer Systems and Networking Associates Degree or related certifications

Preferred Skills