IT Systems Support Professional

University of Georgia; Athens (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

The University of Georgia School of Medicine is seeking an IT Systems Support Professional to design, implement, and support a modern, scalable technology infrastructure. You will deploy and administer server, storage, virtualization, backup, and recovery systems to meet growing research and academic data needs, focusing on performance, availability, and security.

You will collaborate with faculty, researchers, IT leadership, central IT (EITS), and vendors to ensure solutions align with

Qualifications

• Bachelor's degree in a related field or equivalent and 2 years of professional experience.
• Experience administering enterprise virtualization platforms and storage, backup, and AD services.
• Strong understanding of Windows and Linux server environments and security practices.

Responsibilities

• Design, implement, and support scalable infrastructure for research and academic data needs.
• Manage storage provisioning, virtualization, and data protection across NAS/SAN and software-defined storage.
• Oversee server deployment, patching, monitoring, and performance optimization.
• Support authentication, identity, and access management including SSO, MFA, and LDAP.
• Collaborate with faculty, researchers, IT leadership, and vendors to align solutions with institutional goals.

Skills

Enterprise virtualization

Storage management

Backup and recovery

Active Directory & DNS/DHCP

Linux administration

Windows/Linux hybrid environment

Authentication technologies (SSO, MFA)

Scripting (PowerShell, Bash, Python)

Networking basics

Incident troubleshooting

Communication & collaboration

Education

Bachelor's degree in related field or equivalent

Job description

Position Information

Working Title: IT Systems Support Professional

Department: SOM-Operations

Classification Title: Systems Administrator II

FLSA: Exempt

FTE: 1.00

Employment Type: Employee

Full/Part Time: Full Time

Retirement Plan: TRS or ORP

Benefits Eligibility: Benefits Eligible

Location of Vacancy: Athens Area

Advertised Salary: Commensurate with experience

Posting Type: External

Posting Date: 10/01/2026

Proposed Starting Date: 12/01/2026

Additional Schedule Information: Monday - Friday, 8:00AM - 5:00PM. Flexibility may be needed at times.

Minimum Qualifications

Bachelor's degree in a related field or equivalent and 2 years of professional experience

Position Summary

The IT Systems Support Professional will play a strategic role in designing, implementing, and supporting a modern, scalable technology infrastructure to meet the growing research and academic data needs of the University of Georgia School of Medicine. This position will focus on the deployment and administration of server, storage, virtualization, backup, and recovery systems, with a strong emphasis on supporting research data, system performance, availability, and security.

The role serves as a technical resource in the management and growth of the School of Medicine's infrastructure environment and collaborates with faculty, researchers, IT leadership, central UGA IT (EITS), and vendors to ensure technology solutions align with institutional and research objectives.

Knowledge, Skills, Abilities and/or Competencies

• Experience administering enterprise virtualization platforms and associated compute, storage, and networking infrastructure.
• Experience administering enterprise storage systems, including NAS, SAN, or software-defined storage technologies.
• Experience implementing and maintaining enterprise backup, recovery, replication, and retention solutions.
• Experience administering Microsoft Active Directory, Group Policy, DNS, DHCP, certificate services, and authentication technologies.
• Working knowledge of Linux administration and automation or scripting technologies such as PowerShell, Bash, or Python.
• Proficiency administering Windows and Linux operating systems in a mixed-server environment.
• Strong understanding of virtualization, storage architecture, data center operations, infrastructure monitoring, and performance optimization.
• Experience supporting identity and authentication technologies, including LDAP, Single Sign-On (SSO), MFA, and SSL/TLS certificate management.
• Experience monitoring, troubleshooting, and optimizing infrastructure performance, availability, and reliability.
• Knowledge of cybersecurity best practices, vulnerability remediation, and secure systems administration.
• Experience developing, documenting, testing, and maintaining disaster recovery and business continuity procedures.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration skills for working with faculty, researchers, vendors, leadership, and technical teams.

Physical Demands

• Sit at computer for long periods of time.
• Move computer, AV, and simulation equipment weighing up to 30lbs

Data Storage and Virtual Infrastructure

Administer and maintain enterprise data storage and virtual infrastructure supporting academic, administrative, and research operations. This includes enterprise storage platforms, shared data repositories, virtual machine infrastructure, and data resources supporting operational and research workloads.

Responsibilities include administration of NAS, SAN, and software-defined storage technologies, ensuring data availability, performance, scalability, and long-term sustainability. The position will manage storage provisioning, capacity planning, performance monitoring, lifecycle planning, troubleshooting, and access management.

Administer virtual machine environments and associated compute, storage, and infrastructure resources. Responsibilities include deployment, configuration, maintenance, monitoring, optimization, and performance tuning of virtual servers supporting institutional systems and research applications.

While collaborating with central UGA IT (EITS) on network-related issues, maintain sufficient networking knowledge to support virtual infrastructure, storage systems, authentication services, and related technologies.

Work closely with faculty, researchers, vendors, and technical partners to ensure storage and virtualization environments continue to meet current and future institutional needs.

Percentage of time: 35

Server Implementation and Administration

Oversee the deployment, configuration, maintenance, and monitoring of physical and virtual servers supporting academic, administrative, and research operations. Responsibilities include administering Windows and Linux server environments, applying updates and security patches, monitoring performance, and ensuring system availability and reliability.

Manage authentication technologies including Active Directory, LDAP, single Sign-On (SSO), and SSL/TLS certificate services. The professional will collaborate with vendors, central UGA IT (EITS), and internal stakeholders to support enterprise systems and ensure operational stability.

Provide technical consultation and support for research initiatives requiring specialized computing infrastructure and collaborate with faculty and researchers to align technology resources with evolving project requirements.

Percentage of time: 30

Data Protection and Recovery Operations

Responsible for implementing, maintaining, and continuously improving enterprise data protection, backup, recovery, replication, and retention solutions supporting critical academic, administrative, and research systems.

Responsibilities include establishing and maintaining backup schedules, retention policies, recovery procedures, disaster recovery strategies, and business continuity practices to ensure institutional data remains protected and recoverable.

Monitor backup operations, validate successful completion of backup processes, investigate failures, perform restoration testing, and implement corrective actions when necessary.

A key responsibility of this position is ensuring organizational readiness for disaster recovery events through regular testing, documentation, validation, and continuous improvement of recovery procedures. The professional will collaborate with stakeholders to conduct disaster recovery exercises, verify restoration capabilities, and identify opportunities to improve resiliency and business continuity.

Implement and maintain technologies supporting replication, redundancy, secure storage, and long-term preservation of institutional and research data.

Percentage of time: 25

Infrastructure Design and Strategic Planning

Participate in planning, designing, and implementing infrastructure solutions that support current operational needs and future growth. Responsibilities include developing technical specifications, evaluating emerging technologies, documenting architecture and configuration standards, and supporting infrastructure modernization efforts.

Contribute to project planning, identify dependencies and risks, coordinate with vendors and technology partners, and provide recommendations regarding storage, virtualization, backup, and infrastructure technologies.

Infrastructure designs and recommendations should emphasize scalability, reliability, security, performance, and long-term sustainability while supporting the School of Medicine's academic, administrative, and research missions.

Percentage of time: 10

University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.