IT Systems Support 3 (Support & Systems Analyst)

NuScale Power, LLC; Houston (TX); On-site; USD 48,000 - 74,000; Full time

Job summary

NuScale Power, LLC is seeking an IT Systems Support 3 to join our Houston office. This role supports a range of IT services across departments, ensuring smooth operation of hardware, software, and services while maintaining safety and quality standards.

You will lead on projects, coordinate with the IT team, and provide escalation support for complex requests, with a focus on reliable end-user support and uptime.

Qualifications

• A minimum of 4-year IT degree or equivalent experience as described in the HTML.
• At least 6 years of full-time IT support experience with relevant Microsoft and network technologies.
• Experience with Windows client OS support and multiple Windows server versions.
• Strong understanding of network fundamentals, VPN, and AD/Exchange administration.

Responsibilities

• Identifies and procures hardware and software to satisfy user requirements.
• Installs hardware and peripheral components (monitors, keyboards, printers).
• Loads operating systems and office applications; installs networking components.
• Supports end-users via phone, in person, and online channels.
• Coordinates IT support activities across server, networking, and security areas.
• Provides status updates to supervisor and users; handles escalation for complex requests.
• Leads assigned projects and coordinates with stakeholders to drive completion.
• Performs other duties as assigned.

Skills

Windows client support

802.3 wireless networks

Layer 2 switching

Two factor VPN

Windows Server 2008/2012/2016/2019

Active Directory user administration

Exchange user administration

User Access Control

IP telephony

Security principles

Phone support (iPhone/Android/UEM)

Unix/Linux (Preferred)

Disk imaging products (Preferred)

Education

Bachelor's degree in IT field

Alternative: 2-year degree + 4 years full-time experience

Alternative: no degree + 12 years full-time experience

Tools

Windows OS

Active Directory

Exchange Server

VPN technology

Networking hardware

Disk imaging tools

UEM/MDM

Job description

THIS POSITION WILL BE BASED FULL-TIME IN OUR HOUSTON, TX OFFICE LOCATED AT 990 TOWN & COUNTRY BLVD.

POSITION SUMMARY:

Reporting to the Helpdesk Supervisor, the IT Systems Support 3 works collaboratively with all departments throughout the organization to ensure the smooth operation of IT-related equipment and software. This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Identifies and procures the hardware and software needed to satisfy user requirements.
2. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives.
3. Loads appropriate software packages such as operating systems, networking components, and office applications.
4. Assists in the customization and adaptation of existing programs to meet user requirements.
5. Provides telephone, in-person and online support to end-users.
6. Coordinates support activities within the Information Technology group. This may include server, networking, and security related activities.
7. Provides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person.
8. This position serves as an escalation point for more complicated support requests.
9. Assists with coverage of the support desk as needed.
10. This position is expected to take the lead on assigned projects and coordinate with other parties as needed to drive completion.
11. Performs other duties as assigned.

CORE COMPETENCIES:

• Problem solving: Identifies and resolves problems in a timely manner, gathers and reviews information appropriately. Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.
• Oral/written communication: Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, is able to create, read and interpret complex written information. Ability to develop strong interpersonal networks within the organization.
• Planning/organizing: Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.
• Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events.
• Dependability: Consistently on time and at work, responds to management expectations and solicits feedback to improve performance.
• Team Building: Capable of developing strong interpersonal networks and trust within the organization. Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.
• Safety Culture: Adheres to the NuScale Safety culture and is expected to model safe behavior and influence peers to meet high standards.
• Quality Assurance: Commits to the understanding and implementation of quality assurance regulations, standards and guidelines of 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1.

MINIMUM SKILLS, QUALIFICATIONS AND ABILITIES:

• Education/Certification: A minimum of a 4-year degree in an IT related field is required. Alternatively, candidates with a 2-year degree plus an additional 4 years (10 total) of highly applicable full-time work experience, or no degree and an additional 6 years (12 total) of highly applicable full-time work experience may be considered in lieu of the minimum degree.
• Experience: A minimum of 6 years of full-time, highly applicable working experience is required with a 4-year degree. Additional required and preferred experience includes:
  • Windows client support 7/10/LTSB/LTSC/SAC (One or more Windows OS required)
  • 802.3 wireless networks (Required)
  • Understanding of layer 2 switching (Required)
  • Two factor VPN (Required)
  • Windows server 2008/2012/2016/2019 (Required)
  • Active Directory user administration (Required)
  • Exchange user administration (Required)
  • Understanding of User Access Control (Required)
  • IP telephony - adds/moves/changes/conference systems/media bridge (Required)
  • Basic understanding of security principles (Required)
  • Phone support - iPhone, Android, UEM, Apple DEP, KNOX (Preferred)
  • Limited support - iMac, MacBook, iPad (Preferred)
  • Limited support - Unix, Linux (Preferred)
  • Disk imaging products (Preferred)
  • Endpoint backup products (Preferred)
• Industry Requirements: Eligible to work under Department of Energy 10 CFR Part 810.

Disclaimer:

Employee(s) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees in this classification.

NuScale Power, LLC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Pay and Benefits:

The target pay range for this position is $38.71 - $46.72 hourly. The full pay range is $34.71 - $54.29 hourly.

At NuScale, compensation decisions are determined using factors such as relevant job-related skills, full-time working experience, education and training, equity within the department.

For information on employee benefits, please visit our Careers Overview page: Employee Benefits | NuScale Power