IT Systems Specialist I

Werfen North America; Bedford (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with employer match

Paid vacation

Paid sick leave

Job summary

Werfen North America, located in Bedford, Massachusetts, is seeking a qualified individual to manage technical user support and security in local area networks. This role includes maintaining hardware and software, monitoring data communications, and controlling access rights.

The ideal candidate will possess a Bachelor's degree in a related technical field or two years of experience in a similar position. Benefits include medical, dental, and vision insurance, 401(k) plans, along with paid vacation.

Qualifications

• Bachelor's Degree in a technical field or 2 years of relevant experience.
• Fluency in English is required.
• Working knowledge of computer hardware and network systems.

Responsibilities

• Controls security and access rights in the local area network.
• Installs and configures servers and workstations.
• Monitors data communications hardware and software.

Skills

Troubleshooting hardware/software malfunctions

Ability to perform repairs

Education

Bachelor’s Degree in a related technical subject

Two years of experience in a similar position

Tools

Computer hardware and operating systems

Servers

Computer networks

Peripheral equipment

Job description

Werfen is a growing, family‑owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Position Summary

Responsible for technical user support and security in the company’s local area networks. Maintains hardware and software on the company’s network servers and user workstations. Monitors and controls data communications equipment and software.

Responsibilities

• Controls security in the local area network including creation of passwords and allocation of access rights for users to data files and applications.
• Controls access rights to the company’s electronic mail system.
• Installs, configures and monitors file and application servers on the local area network. Performs hardware and software installation and maintenance.
• Installs and tests hardware and software for workstations, printers, and other peripheral devices in employee work areas. Diagnoses causes of failures and performs corrective or preventive maintenance. When necessary coordinates service calls to outside vendors, reporting problems and assisting with the repairs.
• Operates and monitors data communications hardware and software, including routers, modems, and communications servers.
• Assists employees in operation of personal computers, printers and other peripheral equipment.
• Keeps an up-to-date hardware and software inventory, and performs other administrative tasks required by IT standard procedures.
• Ensures compliance with the security policies established for the acquisition, design, development, operation, administration and maintenance of production systems, operating systems, control of networks and communication systems, databases and related technological resources of Werfen.

Internal Networking / Key Relationships

• Coordinates with IT Systems Senior Manager or IT Systems Manager on project priorities and to establish the design for the different infrastructure projects.
• Regularly meets with systems users to clarify user requirements, provide support and problem resolution.
• Regularly meets with development team members to clarify user requirements, provide support and problem resolution.
• Others as determined by department needs.

Skills & Capabilities

• The ideal candidate for this position will exhibit the following skills and capabilities:
• Ability to troubleshoot hardware/software malfunctions and perform repairs.

Qualifications

Minimum Knowledge & Experience Required: A Bachelor’s Degree in a related technical subject, or two years of experience in a similar position are required.

• Working knowledge of computer hardware and operating systems, servers, computer networks, and peripheral equipment.
• Language: Fluency in English required.

International Mobility

Required: No.

Travel Requirements

Approximately 5% of time.

The annual base salary range for this role is currently $70K to $90K. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401(k) plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

Equal Employment Opportunity Statement

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact [e-mail] for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.