IT & Systems Manager

Socket.dev; Midland (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Store offices inside stores

Job summary

Socket.dev is seeking a Store IT Systems Administrator to own the technology in every store, ensuring registers, network, back office, and menus stay integrated and running smoothly.

You will manage Verifone, Acumera, Modisoft, and other POS vendors, build tools with Claude Code, and prepare new stores with tested networks before opening. Based in Midland, TX, you’ll own IT across all locations.

Qualifications

• 3+ years supporting store/retail systems in the field.
• Networking you can put to work: switches, VLANs, ISP failover, and reading a Meraki dashboard.
• Experience building or rebuilding POS menus, and an understanding of how that structure shapes the reports.
• A working tool you have built with Claude Code or ChatGPT Codex, and we would love to see it.
• The ability to explain a technical problem in plain language to a manager or a cashier.
• Hands-on at every layer, from the cable under the counter to the vendor email.
• Based in or near Midland.

Responsibilities

• Be the first line of support for store IT issues, from laptops to registers.
• Diagnose root causes, document fixes, and prevent repeats.
• Manage vendor relationships with Verifone, Acumera, Modisoft, and POS vendors.
• Build and maintain Menu reports to be consistent across POS platforms.
• Ensure secure, up-to-date admin access via password manager for all staff.
• Develop internal tools using Claude Code to connect systems as needed.
• Prepare new stores with network, registers, displays, and cameras tested before opening.

Skills

Store IT systems

Networking basics

POS menus knowledge

Claude Code / Codex

Plain-language communication

Hands-on hardware

Tools

Claude Code

ChatGPT Codex

Meraki Dashboard

Job description

MISSION OF THE ROLE

Own every IT system we run on, so our stores stay up, our systems stay integrated and clean, and everything runs smooth across every store.

What you’ll do

You'll be the one person accountable for the technology in every store: registers, network, back office, the Tarzan Grill menus, and the tools we haven't built yet. Nobody has held this seat before you.

• Keep the stores running as the first call for every store issue, from a manager's laptop to a register that won't talk to the back office, fixed the same day
• Find the root cause when something breaks twice, and write the fix down so it stays fixed
• Manage the vendors. You are our main point of contact for Verifone, Acumera, Modisoft and the restaurant POS vendors. Problems go in as tickets and get followed until they close.
• Build the Tarzan Grill menus on all three POS platforms so the same burger reports as the same burger everywhere
• Manage Crew Member access. Every login, register code and admin account in a password manager. A new hire has what they need on day one, and when somebody leaves their access is gone that day.
• Build our own tools with Claude Code, from dashboards and small internal apps to connections between systems that don't talk to each other
• Open our new stores with the network, registers, kitchen displays, cameras and internet tested before the doors open

Key Performance Indicators

We don't just say “do a great job” - we define it. A+ Players at T&J consistently achieve:

• Same day: Every store issue answered
• 0: Repeat outages without a written cause and fix
• ≤ 2 days: Menu and price changes live at every store
• 90 days: First tool of your own shipped and in daily use
• Every store issue comes to you first, not to Seth
• Tarzan Grill reports the same way on all three POS platforms
• Every admin credential in the password manager, and no one-person lockout anywhere
• Subscription register current: what we pay, who uses it, and when it renews
• Our next two stores open with their systems tested before the doors open

What you bring

• 3+ years supporting store, restaurant or retail systems in the field
• Networking you can put to work: switches, VLANs, ISP failover, and reading a Meraki dashboard
• Experience building or rebuilding POS menus, and an understanding of how that structure shapes the reports
• A working tool you have built with Claude Code or ChatGPT Codex, and we would love to see it
• The ability to explain a technical problem in plain language to a manager or a cashier
• Hands‑on at every layer, from the cable under the counter to the vendor email
• Based in or near Midland

What you can expect

• A family‑style culture built on respect, teamwork, and humility
• Real ownership from day one, with the room and the budget to build things properly
• Competitive salary, performance bonuses, and recognition for excellence
• A small leadership team that says thank you and means it, working from offices inside our stores

OUR VALUES

• Run Lean: Waste nothing. We live or die by pennies.
• Care Deeply: Respect the guest in front of you and the teammate beside you.
• Clean Relentlessly: If you see it, you own it. The restroom, the parking lot, the whole store.
• Craveable Food: Make it worth driving across town for. Every single time.
• Lead Humbly: Go first. No job is beneath us.
• Stay Hungry: Good today isn't good enough tomorrow. Ask for the harder job.