IT Systems Manager

Pivotal Solutions; Elk River (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

Pivotal Solutions in Elk River, MN is seeking an IT Systems Manager to lead a team of technicians, developers, and analysts in supporting technology needs and strategic goals.

You will manage the IT department, drive effective solutions, ensure ISO and medical device requirements are met, and collaborate across sales, engineering, quality, and finance to align technology with business objectives.

Qualifications

• 3 years of experience leading technical teams.
• Clear verbal and written communication skills.
• Organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Oversee infrastructure or application design, development, and implementation.
• Resolve gaps in skills, processes, and resources.
• Assign assignments, priorities, and deadlines.
• Mentor, coach and lead a team.
• Build relationships with vendors and external teams.
• Perform systems analysis to create new solutions or install and implement products purchased from vendors.
• Offer solutions to business partners.
• Serve as a liaison to both technical and non-technical staff at all level of the organization.
• Support and comply with the company Quality System, ISO, and medical device requirements.
• Read, understand, and follow work instructions and standard work.
• Partner with other business segments: sales/marketing, customer service, engineering, quality, and finance.
• Understand customer needs and the core business markets we serve.
• Ensure business systems are implemented, maintained, and functioning properly.
• Participate in required company meetings.
• Maintain an organized work area (5S).
• Participate in the Operational Excellence Program.

Skills

Leadership

Team management

Decision making

Communication

Organizational skills

Multitasking

Prioritization

Education

Bachelor’s degree in technical or business field

Certificates in Project Management

Job description

Elk River, United States | Posted on 09/08/2026

The IT Systems Manager will be responsible for leading a team of technicians which may include developers, analysts, help desk operators, in the support of technology needs and strategic goals. Manages the IT Department and provides the leadership for technology-based solutions, creating a competitive advantage, enhancing the customer experience, improving service quality, improving cost effectiveness, and leading to greater productivity and efficiency.

Responsibilities

• Oversee infrastructure or application design, development, and implementation
  
• Resolve gaps in skills, processes, and resources
  
• Assign assignments, priorities, and deadlines
  
• Mentor, coach and lead a team
  
• Build relationships with vendors and external teams
  
• Perform systems analysis to create new solutions or install and implement products purchased from vendors
  
• Offer solutions to business partners
  
• Serve as a liaison to both technical and non-technical staff at all level of the organization
  
• Support and comply with the company Quality System, ISO, and medical device requirements
  
• Read, understand, and follow work instructions and standard work
  
• Partner with other business segments: sales/marketing, customer service, engineering, quality, and finance
  
• Understand customer needs and the core business markets we serve
  
• Ensure business systems are implemented, maintained, and functioning properly
  
• Participate in required company meetings
  
• Maintain an organized work area (5S)
  
• Participate in the Operational Excellence Program
  

Qualifications

• Bachelor’s Degree in a Technical or Business field
  
• 3 years of experience leading technical teams
  
• Decision making and problem-solving skills
  
• Clear and effective verbal and written communication skills
  
• Organizational skills
  
• Ability to work in a fast-paced team environment
  
• Ability to prioritize and multitask
  

Desirable Criteria & Qualifications

• Certificates in Project Management
  
• Continuing Education; including participation in local chapters, associations, and/or organizations