IT Systems Engineer, Senior

Pacific Gas & Electric; Oakland (CA); Hybrid; USD 114,000 - 182,000; Full time

Job summary

Pacific Gas and Electric Company in Oakland seeks an IT professional to ensure the stability and efficient operation of IT systems. You will design, develop, and support in-house applications, off-the-shelf software, servers, databases, and networks to maximize IT investments.

The role offers a hybrid work model with a headquarters presence in Oakland. The company outlines a salary range around the minimum and midpoint ($114,000 – $148,000) and notes eligibility for discretionary incentive

Qualifications

• Bachelor's degree in Computer Science, Business, or job-related discipline or equivalent experience
• 3 years experience in software or system engineering, or related

Responsibilities

• Partner with Release Lead to provide operational oversight and decision-support for ADMS environment planning, readiness, availability, and governance activities.
• Analyze and assess the impact of planned Change Requests (CRQs), infrastructure changes, network activities, application deployments, and vendor maintenance on ADMS environments, providing recommendations to support release decisions
• Support release planning and readiness reviews by consolidating environment status, risks, dependencies, outages, and competing demands across multiple environments.
• Coordinate with application, infrastructure, network, cybersecurity, and vendor teams to gather environment readiness information and elevate risks that could impact testing, training, deployments, or releases
• Maintain visibility of environment utilization, planned maintenance windows, patch schedules, system upgrades, data refreshes, and site switch activities, enabling informed release and scheduling decisions
• Develop and maintain environment dashboards, operational scorecards, and reports to provide leadership with actionable insights into environment health, availability, readiness, and change activities.
• Provide reporting and analytical support for Change Advisory Board (CAB) reviews, release readiness assessments, environment capacity planning, and post-implementation reviews.
• Support in driving continuous improvement of environment management, release governance, reporting, and communication processes through automation, standardization, and enhanced operational visibility.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Support the security audit process, system backup definition, and other recovery processes in accordance with PG&E’s disaster recovery and business continuity strategies.

Skills

ADMS/OT systems

IT security principles

Software troubleshooting

Software management best practices

Application support

IT systems knowledge

ITIL v3 certification

Education

Bachelor's degree in Computer Science, Business, or job-related discipline or equivalent experience

Tools

Power BI

Excel

ServiceNow

Azure DevOps/Jira

SharePoint Online

PowerShell

SQL Server/SQL Queries

Microsoft Visio

Project/Planner

Job description

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland

Department Overview

PG&E IT is a unified organization composed of various departments which collaborate effectively to plan, deliver, and operate high-quality technology solutions. Grid and Control Center technology department is in the process of embarking major transformation journey implementing ADMS (Advanced Distribution Management System), DERMS (Distributed Energy Resource Management System) and supports & maintains legacy applications within Electric distribution & transmission and Gas area to meet identified business goals and priorities.

Position Summary

Ensures the stability, integrity, and efficient operation of IT systems. Develops, designs, and supports in-house developed applications, off- the-shelf software, servers, databases, and/or networks. Identifies, communicates, and resolves issues in order to maximize the benefit of IT systems investments.

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity,specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint $114,000 – $148,000. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Bay Area Min: $ 114,000

Bay Area Max: $ 182,000

This position is hybrid, working from your remote office and our Oakland Headquarters based on business need. The assigned work location will be within the PG&E Service Territory.

Job Responsibilities

• Partner with Release Lead to provide operational oversight and decision-support for ADMS environment planning, readiness, availability, and governance activities.
• Analyze and assess the impact of planned Change Requests (CRQs), infrastructure changes, network activities, application deployments, and vendor maintenance on ADMS environments, providing recommendations to support release decisions
• Support release planning and readiness reviews by consolidating environment status, risks, dependencies, outages, and competing demands across multiple environments.
• Coordinate with application, infrastructure, network, cybersecurity, and vendor teams to gather environment readiness information and elevate risks that could impact testing, training, deployments, or releases
• Maintain visibility of environment utilization, planned maintenance windows, patch schedules, system upgrades, data refreshes, and site switch activities, enabling informed release and scheduling decisions
• Develop and maintain environment dashboards, operational scorecards, and reports to provide leadership with actionable insights into environment health, availability, readiness, and change activities.
• Provide reporting and analytical support for Change Advisory Board (CAB) reviews, release readiness assessments, environment capacity planning, and post-implementation reviews.
• Support in driving continuous improvement of environment management, release governance, reporting, and communication processes through automation, standardization, and enhanced operational visibility.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Support the security audit process, system backup definition, and other recovery processes in accordance with PG&E’s disaster recovery and business continuity strategies.

Tools & Technologies

• Microsoft Power BI (environment dashboards, executive reporting, KPI tracking)
• Microsoft Excel (advanced reporting, Pivot Tables, Power Query, data analysis)
• ServiceNow (CRQ, Incident, Problem, and Change Management)
• Azure DevOps / Jira (release tracking and work management)
• SharePoint Online (documentation and governance repositories)
• PowerShell (automation and reporting)
• SQL Server / SQL Queries (data extraction and analytics)
• Microsoft Visio (process flows, dependency mapping, architecture diagrams)
• Microsoft Project / Planner (schedule and release coordination)

Qualifications

Minimum:

• Bachelors Degree in Computer Science, Business, or job-related discipline or equivalent experience
• 3 years experience in software or system engineering, or related

Desired:

• Experience with Advanced Distribution Management Systems (ADMS) or similar mission-critical operational technology (OT) platforms
• Experience in systems security principles
• Experience in software troubleshooting
• Experience in software management best practices
• Experience in application support
• Experience with IT-Information Technology systems
• ITIL-Information Technology Infrastructure Library Version 3 certification

Purpose, Virtues and Stands

Our Purpose explains “why” we exist:

• Delivering for our hometowns
• Serving our planet
• Leading with love

Our Virtues capture “who” we need to be:

• Trustworthy
• Empathetic
• Curious
• Tenacious
• Nimble
• Owners

Our Stands are “what” we will achieve together:

• Everyone and everything is always safe
• Catastrophic wildfires shall stop
• It is enjoyable to work with and for PG&E
• Clean and resilient energy for all
• Our work shall create prosperity for all customers and investors

More About Our Company

EEO

Pacific Gas and Electric Company is an Equal Employment Opportunity employer that actively pursues and hires a workforce that reflects the hometowns we serve. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition or any other factor that is not related to the job.

Employee Privacy Notice

The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice

PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.