IT Systems Engineer III - Digital Technology Services

Hackensack Meridian Health; Edison (NJ); On-site; USD 111,000 - 140,000; Full time

Job summary

Hackensack Meridian Health is seeking a Systems Engineer III responsible for managing IT applications and infrastructure to support business objectives. The role involves mentoring lower-level analysts while ensuring the efficiency of both software and hardware systems. Candidates are expected to have substantial experience in IT and relevant certifications.

Benefits

Health benefits

Dental and vision coverage

Paid leave

Tuition reimbursement

Retirement benefits

Qualifications

• Bachelor's degree preferably in Information Technology/Math/Computer Science or related field.
• Four or more years of experience in a similar role.
• Comprehensive subject matter knowledge.

Responsibilities

• Installs/upgrades applications, assists in user support activities.
• Analyzes business/clinical needs and requirements.
• Maintains the organization's IT infrastructure.

Skills

Problem solving

Analytical skills

Effective communication

Time management

Self-direction

Education

Bachelor's degree in Information Technology/Math/Computer Science

Tools

Windows Server Operating Systems

Citrix

VMware

Active Directory

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Systems Engineer III is responsible for work that encompasses both information technology (IT) applications and infrastructure systems across Hackensack Meridian Health (HMH). Will gather business requirements, conduct needs assessments, and develop functional specifications and build to ensure that developed IT applications solutions support business objectives. Also maintains the organization's IT infrastructure, which may include hardware, software, servers, storage solutions, networks, or physical facilities. Possesses comprehensive knowledge of subject matter. May provide leadership, coaching, and/or mentoring to level I & II Applications Analysts and/or Infrastructure Engineers.

This posiition is up to 50% onsite or as needed. Candidates should be certified in ECSA- Epic Client Systems Administrator.

Responsibilities

A day in the life of an Systems Engineer IIIat Hackensack Meridian Health includes:

• Applications Responsibilities: 1. Ability to effectively share knowledge with and mentor lower level Application Analysts.
• Installs/upgrades new/existing applications and components, configures application settings, and validates work performed by lower level Application Analysts.
• Assists in the coordination of end user support activities.
• Attends, participates in, and contributes to meetings throughout the facility. Coordinates and runs meetings within the IT department.
• Provides go-live support for users on new applications, modules, and functionality.
• Oversees and/or performs analysis of necessary application modifications and works with IT associates and/or the vendor to coordinate the modification.
• Analyzes business/clinical needs and requirements.
• Interprets end user requirements by fully discussing potential options and helping client move towards optimal solution.
• Evaluates the operational workflow that is applied to the system.
• Creates system specifications from user requirements.
• Creates test plans and tests new systems, version upgrades, and any system modifications.
• Documents all outcomes of testing. Reviews lower level Application Analyst's test plans and documented outcomes for consistency and thoroughness.
• Responsible for application implementation, troubleshooting, and support.
• Presents oral and written communications to project teams and other departments.
• Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
• Updates system, operational, and department documentation.
• Recommends areas for process improvements.
• Provides on-call support for applications.
• Provides input into policy and procedure redesign. Infrastructure Responsibilities:
• Maintains the organization's IT infrastructure.
• Configures, installs, maintains, and provides support for critical software and hardware components.
• Monitors system availability and troubleshoots and resolves connectivity interruptions.
• Measures and improves performance and scalability.
• Helps develop disaster recovery or business continuity plans.
• Responsible for basic management of storage solutions.
• Produces documentation for systems and procedures.
• Maintains knowledge of industry best practices and new trends.
• Virus Management, Assist in the day-to-day tasks critical patching, vulnerability remediation, meeting desired state and configurations.
• Must be willing to accommodate weekend, shift or on-call schedules when necessary.
• Performs other related duties incidental to the work described herein.
• Adheres to the Medical Center's Organizational Competencies and Standards of Behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree preferably in Information Technology/Math/Computer Science or related field.
• Four or more years of experience in an Information Technology department in a similar role.
• Possesses comprehensive knowledge of subject matter.
• Knowledge of windows Server Operating Systems.
• Knowledge of Security concepts and technologies, including PCI & PHI understanding.
• Knowledge of Citrix, VMware, vSphere and Horizon View.
• Knowledge of enterprise-scale patch management & related maintenance methodologies.
• Knowledge of Active Directory, Group Policy, DBS, DHCP & DFS.
• Knowledge of Enterprise storage.
• Knowledge of network principles, protocols & Technologies.
• Knowledge of VDI virtualization technologies.
• Knowledge of backups & Recovery Including DR.
• Works independently and effectively manages time with supervision.
• Strong desktop skills including Word, Excel, PowerPoint, Visio and Outlook.
• Ability to multitask and strong analytical skills.
• Effective oral and written communication.
• Creates and maintains clear, concise documentation.
• Collaborates with other team members across the department.
• Demonstrates self-direction and organizational skills.
• Problem solving and critical thinking skills in a fast paced and changing environment.

Education, Knowledge, Skills and Abilities Preferred:

• Healthcare experience or related field.

Licenses and Certifications Required:

• Epic and/or other relevant certification(s) or where applicable, other relevant applications experience.
• Citrix, VMware, EMC, Cisco or Microsoft products certifications, should be current and within 4 years.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Starting Minimum RateStarting at $111,924.80 Annually Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.