IT Systems Engineer

M.W. Watermark®; Holland (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

MW Watermark is seeking an IT Systems Engineer to support, maintain, and enhance our information technology systems. You will work with users, servers, and network equipment to ensure reliable operations and security.

This role requires hands-on scripting, SQL queries, and experience with Windows environments. You will collaborate with teams, automate routines, and contribute to continuous improvement in a fast-paced environment.

Qualifications

• BS degree in IT, CS or equivalent is required.
• 3+ years hands-on IT support in small to mid-size companies preferred.
• Strong Windows desktop/server, Active Directory, and Microsoft 365 knowledge.
• Experience with networking concepts (VPN, DNS, DHCP, firewalls) is expected.
• Ability to read, modify and document small scripts, reports and automation tools.

Responsibilities

• Provide hands-on support for PCs, laptops, printers, phones and peripherals.
• Administer user accounts, permissions, mail, files and shared resources.
• Maintain servers, storage, OS and network infrastructure.
• Troubleshoot hardware, software, network and security issues.
• Develop and maintain internal tools and scripts for automation.
• Collaborate with departments to improve technology use and productivity.
• Train staff on hardware, software and security practices.
• Document system changes, licenses, contracts and procedures.

Skills

Windows administration

Active Directory

Microsoft 365

Networking basics

Scripting & automation

SQL queries

Troubleshooting

Documentation

Cybersecurity awareness

Communication skills

Education

BS Degree in Information Technology, Computer Science or equivalent

Tools

PowerShell

SQL Server

VBA

Python

AutoHotkey

Job description

Employment Status: Full time (45 Hours per week)

Company Info

MW Watermark wants to make a difference. We are passionate about the world’s water. We are innovative, focused on customer service and always try to exceed expectations. We are an environmentally conscious company with people who are energized, encouraged and inspired to make a difference in the water business, and as a result, make a positive difference to our planet by helping to keep our shared, finite water supply clean and usable for generations to come. We build amazing water and wastewater treatment equipment. Together, we can make a difference.

Summary

The IT Systems Engineer is responsible for supporting, maintaining, and improving the company’s information technology systems. This position works collaboratively with other IT personnel and provides hands‑on support for users, computers, servers, network equipment, software, phones, security systems, backups, and related technology.

This position requires a broad, practical IT skill set, including the ability to support day‑to‑day systems and troubleshoot basic scripts, macros, SQL queries, reports, and automation tools used by the company. This is not a dedicated software‑development position, but some scripting, programming, and database‑query experience is required.

Primary Responsibilities

• Provide hands‑on technical support for company users, including PCs, laptops, printers, phones, mobile devices, software, access issues, and related peripherals.
• Administer user accounts, permissions, email, file access, printers, shared resources, and other business technology systems.
• Support Microsoft desktop, server, Microsoft 365, Active Directory, and other common business application environments.
• Maintain physical and virtual servers, storage, operating systems, and related infrastructure.
• Maintain network infrastructure and connectivity, including routers, switches, firewalls, cabling, wireless access points, VPN access, and internet service.
• Support cybersecurity, backup, and disaster‑recovery practices, including access control, patching, endpoint protection, firewall support, backup verification, and recovery testing.
• Support, troubleshoot, modify, create, and document practical internal tools, including scripts, macros, batch files, custom programs, SQL queries, reports, and other automation tools.
• Work with departments to improve the practical use of technology, reduce repetitive work, and support business operations.
• Train employees on hardware, software, security practices, and new technology as needed.
• Monitor system and network performance, troubleshoot technical issues, and help maintain reliable and secure IT operations.
• Support the company phone system and related communication systems.
• Procure, configure, install, maintain, and track company computers, software, peripherals, and other IT assets.
• Maintain IT documentation, software licenses, vendor contracts, warranties, equipment records, system procedures, and records of important system changes.
• Work with third‑party IT contractors, vendors, and service providers as needed.
• Promote and contribute to a continuous improvement culture.
• Perform other duties as assigned.

Knowledge and Skill Requirements

• BS Degree in Information Technology, Computer Science or equivalent.
• Three or more years of hands‑on IT experience preferred, especially in a small to mid‑size company environment.
• Working knowledge of Windows desktop environments, Windows Server, Microsoft 365, Active Directory, user permissions, and common business applications.
• Experience troubleshooting hardware, software, network, printer, email, user‑access, and general technical support issues.
• Working knowledge of networking concepts and infrastructure, including TCP/IP, DNS, DHCP, VPN, firewalls, routers, switches, wireless networks, and cabling.
• Ability to configure, maintain, and support physical and virtual servers, storage, operating systems, and related infrastructure.
• Familiarity with cybersecurity, backup, and disaster‑recovery practices, including endpoint protection, patching, access control, backup verification, and recovery concepts.
• Practical scripting, programming, reporting, or database‑query experience required, such as VBA, batch files, AutoHotkey, PowerShell, SQL, Python, or similar tools.
• Ability to read, troubleshoot, modify, document, and create small practical scripts, macros, SQL queries, reports, and automation tools to support business operations.
• Experience with SQL Server, ERP systems, manufacturing systems, or business‑reporting tools preferred.
• Basic PBX, VoIP, or phone‑system experience preferred.
• Experience working with third‑party IT contractors, technology vendors, or service providers preferred.
• Experience using AI tools responsibly to improve productivity, troubleshooting, documentation, reporting, or automation is a plus.
• Strong written and verbal communication skills.
• Strong organizational skills and the ability to work in a self‑directed, fast‑paced environment.
• Ability to lift up to 50 pounds as needed.

Working Conditions

Working conditions are normal for an office environment. Occasionally, work will be done on the production floor which requires the use of safety equipment to include but not limited to safety glasses, hearing protection, safety toe shoes, and a hard hat.

Remote Work

This position cannot be done remotely. It requires working hands‑on with all IT equipment and software as well as trouble‑shooting issues for teammates and physical set up of related equipment.