IT Systems & Automation Coordinator

Dragonfruit; United States; Remote; USD 20,000 - 30,000; Full time

Benefits offered by this job

Work from anywhere

Wellness reimbursements

Birthday/anniversary gifts and bonuses

Unlimited book reimbursements

Volunteer day

Opportunities to work with leading Cre

ATORS

Job summary

Dragonfruit is seeking an IT Systems & Automation Coordinator to manage internal technology, systems, and automations across the company. You will administer core software, manage accounts and permissions, troubleshoot issues, and build automated workflows to help teams work more efficiently.

Initial focus on People Ops, Finance, and Recruiting with potential expansion across departments. This hands-on role requires comfort with technology, quick troubleshooting, and building reliable workflows

Qualifications

• Experience administering SaaS platforms such as Google Workspace, Slack, ClickUp, Notion, an HRIS, password-management software, or similar tools.
• Experience managing user accounts, permissions, integrations, licenses, and system configurations.
• Ability to build automations using Make, Zapier, APIs, webhooks, or similar technology.
• Significant practical experience using AI tools to improve operational workflows.
• Strong troubleshooting skills and the ability to learn unfamiliar systems quickly.
• Clear communication, strong documentation habits, and patience supporting non-technical colleagues.
• Familiarity with access control, password management, and basic data-security practices.
• English language fluency at a C1 level or above.

Responsibilities

• Administer company tools including Google Workspace, Slack, ClickUp, Notion, our HRIS, password-management software, and other platforms.
• Manage accounts, permissions, integrations, licenses, system configurations, and access standards across the company.
• Serve as the primary point of contact for technical and access issues, resolving problems directly or escalating them when necessary.
• Build and maintain automations using tools such as Make, Zapier, APIs, webhooks, and AI platforms.
• Hands-on experience using AI tools, especially Claude, including integrating AI into automated workflows.
• Identify inefficient or manual workflows and turn them into practical, scalable systems.
• Maintain clear documentation, conduct regular system and access audits, and support responsible security and software-spending practices.

Skills

SaaS administration

Account management

Automation workflows

AI tooling ( Claude )

Troubleshooting

Documentation

Security basics

English (C1)

Education

Bachelor’s degree in CS/IS (plus)

Tools

Google Workspace

Slack

ClickUp

Notion

HRIS

Make

Zapier

APIs/webhooks

Job description

Four years ago, Dragonfruit set out to bring together talented visual storytellers, viral-video strategists, and major clients to change how content is created and consumed on YouTube. Since then, our work has generated more than a billion organic views for creators and organizations including MrBeast, Ali Abdaal, Mark Manson, Chris Williamson, Codie Sanchez, Y Combinator, e.l.f. Beauty, WHOOP, ClickUp, and the Center for Humane Technology.

Our Mission

Dragonfruit exists to help the world’s most important ideas travel farther. We partner with experts, educators, scientists, founders, and creators to turn deep knowledge into media people want to watch, share, and act on. Our mission is to build the creative infrastructure for a healthier, more thoughtful internet.

The Role

Dragonfruit is hiring an IT Systems & Automation Coordinator to manage the internal technology, systems, and automations our company runs on.

You will administer our core software, manage accounts and permissions, troubleshoot technical issues, and build automated workflows that help our teams work more efficiently. Your initial focus will be supporting People Ops, Finance, and Recruiting, with the role expanding across other departments over time.

This is a hands-on technical role — you should be highly comfortable with technology, quick to troubleshoot unfamiliar tools, and capable of building reliable workflows using automation and AI.

What You’ll Do

• Administer company tools including Google Workspace, Slack, ClickUp, Notion, our HRIS, password-management software, and other platforms.
• Manage accounts, permissions, integrations, licenses, system configurations, and access standards across the company.
• Serve as the primary point of contact for technical and access issues, resolving problems directly or escalating them when necessary.
• Build and maintain automations using tools such as Make, Zapier, APIs, webhooks, and AI platforms.
• Hands-on experience using AI tools, especially Claude, including integrating AI into automated workflows.
• Identify inefficient or manual workflows and turn them into practical, scalable systems.
• Maintain clear documentation, conduct regular system and access audits, and support responsible security and software-spending practices.

What Success Looks Like

Employees receive fast and effective technical support, company systems remain accurate and secure, and core tools are clearly documented and properly configured. Manual work is replaced with reliable automation where appropriate, and new systems create measurable improvements in efficiency, accuracy, or cost.

Skills and Qualifications

• Experience administering SaaS platforms such as Google Workspace, Slack, ClickUp, Notion, an HRIS, password-management software, or similar tools.
• Experience managing user accounts, permissions, integrations, licenses, and system configurations.
• Ability to build automations using Make, Zapier, APIs, webhooks, or similar technology.
• Significant practical experience using AI tools to improve operational workflows.
• Strong troubleshooting skills and the ability to learn unfamiliar systems quickly.
• Clear communication, strong documentation habits, and patience supporting non-technical colleagues.
• Familiarity with access control, password management, and basic data-security practices.
• Bachelor’s degree in computer science, information systems, or a related field is a plus, but not required.
• English language fluency at a C1 level or above.

What You Can Expect

Dragonfruit is a fast-moving startup where you will work across departments, take ownership of important systems, and help shape how the company operates as it grows. You will have room to introduce better tools, improve inefficient processes, and expand your responsibilities as our technical needs evolve.

• Work from anywhere
• Quarterly wellness reimbursements
• Gifts and bonuses for birthdays, work anniversaries, and other achievements
• Unlimited reimbursement for book purchases
• One paid volunteer day each year
• Opportunities to work with leading creators and brands
• A values-oriented company committed to positive social impact

Core Logistics

• Reports to: Head of Innovation
• Hours: Full-time
• Working hours: Primarily U.S. Eastern Time business hours
• Location: Fully remote
• Salary: $20,000–$30,000 USD annually, depending on experience, location, and technical capabilities

If you are technically resourceful, enjoy fixing what is broken, and naturally look for ways to make work more efficient through systems and automation, we’d love to hear from you.