IT Systems Analyst I

Crane Company; Lynnwood (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Crane Aerospace & Electronics is seeking a Systems Analyst I to join our team in Lynnwood, WA or Burbank, CA. This on-site role supports and maintains engineering tools and applications, including user accounts in AD, Azure AD, and SharePoint.

The ideal candidate will have 1+ year of system administration or IT support experience, strong customer service, and solid communication skills. Role requires adherence to IT policies and possible overtime with travel to support customers.

Qualifications

• Experience in system administration or IT support.
• Familiarity with user account provisioning and access management.
• Strong written and verbal communication skills.
• Basic knowledge of Windows server environments.

Responsibilities

• Provide client services support via ticketing systems and hotline.
• Handle ITSM incidents and requests in Identity and Access Management queues.
• Create and manage user accounts across AD, AAD, and SharePoint.
• Install and configure approved hardware and software per policy.
• Maintain software licenses and renewal records.
• Troubleshoot applications and coordinate with senior staff as needed.
• Support project planning, implementation, and training for new tools.

Skills

Customer service

Problem solving

Communication

Self-motivation

Education

High School Diploma

BS in CS/Engineering

Tools

Active Directory

Azure AD

SharePoint

ITSM tools

Job description

Crane Aerospace and Electronics has an exciting opportunity for a Systems Analyst I at our Lynnwood, WA or the Burbank, CA location. This is an on-site position that can sit in either location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA's New Horizons spacecraft. You'll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!

The Systems Analyst I is an individual contributor who works under direct supervision and is responsible for testing, supporting and maintaining Crane AE Engineering tools and applications. This includes the fulfillment of, but is not limited to, creating new accounts, moving/changing accounts, transfer of accounts, and leave of absences as it pertains to network user accounts that live in Crane A&E's Active Directory (AD), Azure Active Directory (AAD), and Sharepoint.

Essential Functions:

• Provide Client Services support as assigned from ticketing systems, Hotline, or other methods.
• Act on ITSM incident and service requests that fall into Identity and Access Management ITSM queue.
• Fulfills end user requests that need access to respective / various enterprise applications and systems that interconnect and integrate with AD.
• Install and configure approved hardware and software in adherence to Crane Aerospace & Electronics policies.
• Purchase new/additional software licenses to match engineering requirements, usage, and ensure timely existing license renewal.
• First layer of support of IT Operations related questions and helps triage questions to more senior team members.
• Maintain Software Licensing records to ensure continued compliance with license terms.
• Create and maintain records relating to software purchasing, including order receipts, users, cost centers.
• Test and troubleshoot applications for assigned area utilizing the appropriate procedures and technologies.
• Interface with suppliers and users to ensure standard software and applications meet specified functional requirements.
• Support and maintain custom applications as well as support roadmaps for tools consolidation and upgrade.
• Provide support for project planning, implementation and training for new applications and upgrades.

Minimum Qualifications:

• Experience : 1+ years of experience in system administration, including server application installations, configuration, and maintenance
• Knowledge: Technical knowledge of computer equipment operation, testing, and maintenance, software installation, upgrading, and support. Microsoft operating systems, computer deployments
• Skills/Abilities: Strong customer service skills; Strong problem solving and decision-making skills; Self-driven and self-directed with a great attitude; Excellent communication skills; Strong interest in efficiency and continuous improvement; Skilled in use of Microsoft Office products, Word, Excel, etc.
• Education/Certification : High School Diploma
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications :

• BS degree in Computer Science, Engineering or related field
• Previous experience with engineering tools

Working Conditions:

• Standard office environment
• Work requires substantial visual concentration on detail
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Flexible and willing to work overtime and weekends as needed - Requires approximately 15% travel to support customers
• Standing: Sitting: Lifting (in pounds): Pushing (in pounds):
• Mental/Visual: Workspace (line, cube, etc): 10% *percentage is approximate and may vary depending on work task 90% *percentage is approximate and may vary depending on work task up to 25 pounds up to 25 pounds use of computer, calculator, filing cabinets cubicle/desk

Top Benefits:

As a team member at Crane Aerospace and Electronics, you'll enjoy