IT Systems Analyst - Epic Professional Billing Administration

Ardent Health; Brentwood (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Ardent Health seeks a Level II IT Systems Analyst to support Epic Professional Billing (PB) and revenue cycle applications across multiple facilities. The role involves analyzing workflows, configuring systems, and building end-to-end interfaces while ensuring system reliability.

The ideal candidate has 3+ years in IT systems support, strong communication skills, and proficiency with Microsoft Office 365. Travel up to 25% to Ardent facilities may be required.

Qualifications

• Translates revenue cycle workflows to application and tech designs.
• Analyzes release notes and specs to plan new functionality in upgrades.
• Identifies gaps to future state goals related to IT app utilization.

Responsibilities

• Translates revenue cycle workflows into application and technology designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Manages assigned project tasks to stay on schedule; communicates risks and delays and escalates issues as needed.
• Communicates clearly with internal and external customers and delivers difficult information tactfully.
• Assists with defining, testing, and implementing interfaces with third party systems and end-to-end workflows around interfaces.
• Analyzes and troubleshoots problems; provides solutions with minimal supervision.
• Participates in business continuity planning and disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Skills

Workflow analysis

Requirements translation

Communication skills

Problem solving

Education

BA/BS degree or equivalent experience

Tools

Epic Professional Billing (PB)

Microsoft Office 365

Job description

Overview

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

POSITION SUMMARY:

The Level II IT Systems Analyst is responsible for the development, configuration, continuous improvement, and support for healthcare system applications, primarily Epic Professional Billing (PB), which includes all aspects of the revenue cycle. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications.

Responsibilities

• Translates revenue cycle workflows into application and technology designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Assist with defining, testing, and implementing interfaces with third party systems, and develop effective end-to-end workflows around the interfaces (as applicable).
• Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Qualifications

Required Qualifications

• BA/BS degree or equivalent experience.
• 3+ years of experience in applicable business area (clinical, operational or IT systems support).
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Proficient in Microsoft Office 365 tools
• Excellent oral and written communication skills, as well as strong interpersonal relationship skills.

Preferred Qualifications

• Epic Professional Billing (PB)
• Experience working within Information Technology implementing and supporting applications
• Epic go-live experience providing onsite and/or remote support
• Ability to travel up to 25% to Ardent facilities for pre-activation, implementation