IT Systems Analyst

Riverbend Community Mental Health, Inc.; Concord (NH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401(k) retirement plan with company to

Job summary

Riverbend Community Mental Health, Inc. in Concord, NH seeks an IT Systems Analyst to own and optimize our desktop, server, and mobile infrastructure. You will drive end-user productivity, modernization, and secure enterprise systems in a collaborative environment.

Join a team focused on automation, integration, and continuous improvement. This full-time, on-site role offers growth through training, certifications, and advancement within a mission-driven organization serving the local community.

Qualifications

• Degree requirement: Associate or Bachelor in IT/CS/IS or related field.
• Three to five years of enterprise desktop/server/mobile support experience.
• Experience administering Windows Server environments and Active Directory.
• Experience supporting Microsoft 365 and cloud-based services.
• Experience managing enterprise endpoint devices.
• Strong troubleshooting of infrastructure, hardware, software and networks.

Responsibilities

• Administer and optimize Windows/Linux server environments including AD and Entra ID.
• Own lifecycle of workstations, laptops, and peripherals; build images and streamline deployment.
• Manage Mobile Device Management (Intune) to secure devices.
• Enforce security controls, participate in security audits, and ensure regulatory compliance.
• Monitor health metrics, automate repetitive tasks, and perform root-cause analysis.
• Partner on infrastructure modernization, cloud migrations, and virtualization upgrades.
• Maintain system inventories, write knowledge base articles, and track performance.

Skills

Windows/Linux servers

Active Directory

Microsoft Entra ID

Group Policy

MDM (Intune, Workspace ONE)

Scripting & automation

Communication

Education

Bachelor's degree in IT/CS/IS or related field

Associate's degree allowed with experience

Tools

Microsoft 365

Job description

Turn chaotic code and broken systems into smooth, smart solutions as our new IT Systems Analyst. Are you a tech powerhouse who loves keeping the gears of enterprise technology turning smoothly? We are looking for an ambitious, detail-oriented IT Systems Analyst to take ownership of our desktop, server, and mobile infrastructure. In this role, you won't just keep the lights on—you'll supercharge end-user productivity, pioneer modernization and cloud migration projects, and fortify our systems against emerging security threats. If you thrive in a collaborative environment where you can build, automate, and optimize cutting‑edge tech solutions, we want you on our team!

This is a 100% on-site position located at our Concord, NH office. Due to the client‑facing nature and operational responsibilities of this role, remote work or hybrid scheduling is not available.

Why Join Us?

Make a real impact—every single day. Join one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re not just filling a role—you’re helping transform lives and strengthen our community.

At Riverbend, you’ll be part of a collaborative, mission‑driven team that is deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive.

If you’re looking for meaningful work, a strong team culture, and real opportunities for professional growth through training, certifications, and advancement—Riverbend is the place to build your future while making a difference.

Why Join our IT Team?

• High Impact & Visibility: Drive major enterprise projects, from cloud migrations to infrastructure modernization.
• Continuous Learning: Work with a diverse, modern tech stack and expand your skill set in security, automation, and cloud management.
• Empowering Culture: Join a supportive team that values innovation, reliability, and work‑life balance.

What You’ll Do

As our IT Systems Analyst, you will be the backbone of our operational technology, bridging the gap between end‑user needs and enterprise architecture. Your core responsibilities include:

• Infrastructure Administration: Administer and optimize Windows/Linux server environments, manage Active Directory and Microsoft Entra ID, oversee DNS/DHCP, and drive bulletproof backup, recovery, and disaster recovery initiatives.
• Desktop & End‑User Empowerment: Own the lifecycle of our workstations, laptops, and peripherals. Build out golden images, streamline deployment processes, and serve as the advanced escalation tier for complex technical roadblocks.
• Mobile Device Management (MDM): Administer platforms like Microsoft Intune or Workspace ONE to secure, configure, and manage smartphones, tablets, and BYOD environments seamlessly.
• Security & Compliance: Guard our endpoints with EDR, antivirus, and vulnerability management tools. Enforce access controls, participate in security audits, and ensure total regulatory compliance.
• Systems Monitoring & Automation: Proactively monitor health metrics, build automation solutions to eliminate manual toil, and execute root cause analysis for recurring issues.
• Project Delivery & Innovation: Partner on infrastructure modernization, cloud migrations, virtualization upgrades, and evaluate emerging technologies for adoption.
• Documentation & Governance: Maintain accurate system inventories, craft knowledge base articles, and track performance and availability metrics.

Who You Are

• Experience: Proven hands‑on experience in systems administration, IT infrastructure support, and enterprise environment maintenance.
• Core Technical Mastery: Deep familiarity with Windows/Linux servers, Active Directory, Microsoft Entra ID, and Group Policy.
• Modern Management Savvy: Experience with endpoint/workstation lifecycle tools and Mobile Device Management (MDM) platforms like Microsoft Intune.
• Problem‑Solving Prowess: A natural knack for troubleshooting complex hardware, software, and network issues with a methodical, root‑cause approach.
• Automation & Continuous Improvement: A mindset geared toward making things faster, smarter, and more efficient through scripting and process optimization.
• Communication Skills: Strong collaboration skills with the ability to partner effectively with internal stakeholders, vendors, and cross‑functional teams.

Requirements

What You’ll Bring

• Associate's degree or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required. Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline preferred. Demonstrated experience can be substituted for educational requirements.
• Three (3) to five (5) years of progressively responsible experience supporting enterprise desktop, server, and mobile computing environments.
• Experience administering Microsoft Windows Server environments and Active Directory.
• Experience supporting Microsoft 365 and cloud‑based services.
• Experience managing endpoint devices in an enterprise environment.
• Experience troubleshooting infrastructure, hardware, software, and network‑related issues.

Outstanding Benefits & Perks

• Competitive wages are $60,000 - $75,000 annually depending on level of education and experience.
• Comprehensive benefits package to include:
  • Choice of 3 Medical plans
  • Prescriptions Benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 Dental plans
  • Vision Plan
  • Short- and Long‑Term Disability, Life, and Supplemental Life Insurance Plans
  • Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Equal Opportunity Employer

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.