IT Systems Administrator - BIPIN I/II

City of Kennewick; Kennewick (WA); On-site; USD 86,000 - 110,000; Full time

Job summary

The City of Kennewick seeks an IT Systems Administrator (Level I or II) to manage the Bi-County Police Information Network (BIPIN) and related IT infrastructure. The role covers VMware, SQL Server, network admin, and end-user support across city departments.

The position offers daytime work with potential after-hours support; level determined by qualifications and city needs. A bachelor's degree is required with relevant IT experience.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field; Level I requires 2 years of related experience.
• Level II requires 5 years of relevant experience (Level I) and advanced proficiency in listed areas.

Responsibilities

• Provide administration and maintenance for the BIPIN system and environment.
• Perform system design, installation, configuration, and support for server/End-user devices.
• Lead after-hours support on a scheduled basis; coordinate with member agencies.

Skills

Windows Server

Active Directory

SQL Server

VMware

Network administration

Technical training

Education

Bachelor's degree in Computer Science or related field

Tools

VMware

SQL Server

Jail Management Software

Public Safety Software

Job description

The City of Kennewick is hiring for either a Level I or Level II IT Systems Administrator; only one position is available. While candidates meeting the qualifications for either level are encouraged to apply, the City anticipates filling the position at the Level I classification.

Current Monthly Salaries

Level I: $7,675 - $9,824

Level II: $9,223 - $11,806

Target Hiring Range: The City anticipates hiring within Steps 1-5 of the applicable salary grade, depending on qualifications (DOQ).

CORE VALUE STATEMENT

The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources and deliver solutions.

SAFETY STATEMENT

We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers. Leading by example to promote a positive culture of workplace safety through everyday action; emphasizing safe completion of work throughout all aspects of developing and carrying out work plans.

CLASSIFICATION SUMMARY

Under general direction of the Information Technology (IT) Manager, the IT Systems Administrator - BIPIN provides technical support & maintenance for the regional Bi-County Police Information Network (BIPIN). This includes responsibility for all administration of the BIPIN system and environment. Examples of assigned duties include VMwareServer administration, software performance and functionality, SQLDatabase administration, network infrastructure, system licensing, storage and backup management. Responsibilities also include working with staff from BIPIN member agencies. Participates in evaluating and recommending new technologies, and provides technical advice and support to BIPIN users in the appropriate use of technology. This position shares responsibility, on a scheduled basis, to provide after-hours support.

This position is a two level series. The IT Systems Administrator - BIPIN II is distinguished from the IT Systems Administrator - BIPIN I by the increased complexity of assignments, the greater degree of independence with which it operates, the experience required to perform the work, and the years of service with the City.

WORK SCHEDULE

The initial work schedule for this classification will be full-time, Monday through Friday. Early mornings, evenings and weekend work may be occasionally required. Overtime may be occasionally required. This classification is exempt under the FLSA.

The following list reflects the essential job duties and responsibilities of this classification, but should not be considered all-inclusive. The incumbent will be expected to perform other related duties as assigned.

• Perform a variety of technical duties related to the design, development, acquisition, implementation, production support, system administration and maintenance of complex computer and information-related systems.
• Conduct product evaluations for upgrade of new hardware and software by identifying strengths, weaknesses, and potential benefits.
• Analyze BIPIN work, data and document flow; develop, recommend and implement appropriate use of current and future technologies to improve and optimize work and data flow.
• Provide technical advice and support to users of applications such as BIPIN’s Records Management System, Jail Management System, and others.
• Maintain user and application level instructional and support documentation. Update technical documentation such as client and application specific installation configurations, problem fixes, and vendor support.
• Develop and conduct end-user training on BIPIN-related applications, Networks, Internet/Intranet and other computer software and hardware. Develop documentation and procedures for BIPIN users.
• Negotiate services agreements and provide vendors with design specifications as needed.
• Operate a variety of microcomputers, servers, personal computers, and related equipment including printers, interfacing hardware, terminals and software packages.
• As needed assist with the evaluation, installation, upgrade and maintenance of software & hardware for BIPIN user devices and all related equipment.
• Diagnose systems in response to hardware or software problems, determine appropriate action needed take corrective action or contact vendor (as appropriate). Handles vendor services calls, monitors vendor contacts when on-site, and maintains related records.
• Attend training, conferences and meetings to maintain current knowledge of technical advances in Information Technology and understanding of department functions and programs.
• Provide end-to-end technical lead support for projects related to BIPIN business applications including design, configuration, installation, testing, error resolution, and proactive communication.
• Create required reports in response to business user needs.
• Participate in negotiations with vendors, outsourcers and contractors to secure software products and services.
• Develop, document and maintain policies, procedures and associated training plans for system administration and appropriate use.
• Provide continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality customer service.
• Assist in strategic planning and policy development covering network facilities and city Information Technology related issues. Participate in and support IT team discussions and activities in a constructive, open and positive manner.
• Performs other related duties as assigned.

Level I

This position requires a Bachelor's degree in Computer Science, Information Systems, or related field and a minimum of two years of experience in the following areas: Microsoft Desktop OS, Windows Server, Microsoft Active Directory, intermediate proficiency with Microsoft Office Suite, Microsoft SQL Server, Microsoft Access, Enterprise Content Management and Reporting systems, Public Safety Records and Jail Management Software, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above.

• Must possess and maintain a valid State of Washington driver's license.
• Must pass a criminal background investigation and CJIS certification requirements.
• Must maintain a level of mental and physical fitness required to perform the essential functions of this classification.

Level II

This position requires a Bachelor's degree in computer science, information systems, or related field and a minimum of five years of experience in Level I fields as well as in the following areas: advanced proficiency with Microsoft Office Suite, Project Management, SQL Administration and database management, T-SQL, or any combination of relevant education and experience sufficient to demonstrate the knowledge, skills and abilities to perform the duties listed above.

• Must possess and maintain a valid State of Washington driver’s license.
• Must pass a criminal background investigation and CJIS certification requirements.
• Must maintain a level of mental and physical fitness required to perform the essential functions of this classification.

To perform the essential functions of the classification, incumbents must be able to demonstrate the following knowledge, skills and abilities:

Knowledge of

• Applicable Federal, State, and local laws, rules, codes and regulations related to assigned activities to include applicable data privacy practices and laws.
• Current systems software, protocols, and standards including industry standard software such as Microsoft Office, Microsoft Desktop OS, Crystal Reports, SQL, etc.
• Data management, telecommunication systems, security and client access methods, along with Finance and Payroll business systems.
• Modern office practices, methods, procedures and equipment.
• Record-keeping principles, procedures, and techniques.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Public speaking techniques.
• Technical aspects of field of specialty.
• Knowledge of ITIL Foundation principles preferred.

Skills & Ability to

• Troubleshoot software and hardware.
• Document and maintain configuration and process information.
• Excellent organizational skills with the ability to work calmly under pressure, multi-task, remain flexible to changing priorities, and effectively manage time to ensure deliverables are completed on time.
• Demonstrated ability to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines.
• Interpersonal skills using tact, patience and courtesy.
• Maintain confidentiality of sensitive materials and information.
• Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions.
• Ability to work cooperatively in a team-oriented, collaborative environment.
• Ability to work flexible hours or work over the weekend, after hours or on holidays as needed.
• Ability to learn new technologies.
• Must maintain regular attendance and punctuality.

Physical Requirements

To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly talk, hear/listen, see/observe, sit, stand and walk; must regularly demonstrate fine motor skills; must occasionally exert up to 10 pounds of force.