IT Systems Administrator - Applications

Crowley Fleck Attorneys PLLP; Billings (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid parental leave

401(k) retirement plan with employer contributions

Job summary

Crowley Fleck Attorneys PLLP in Billings, Montana is seeking an experienced IT Systems Administrator - Applications. This role focuses on the administration, maintenance, and lifecycle management of critical business applications, ensuring they are reliable and secure.

The position requires three years of IT experience, proficiency with application deployment, and strong problem-solving skills. Benefits include medical, dental, and 401(k) plans.

Qualifications

• Minimum of three years of related experience in an IT environment.
• Demonstrated experience in application administration or systems support.
• Must have proficiency in Microsoft Office Suite and Windows Operating Systems.

Responsibilities

• Administer and support Firm-facing applications.
• Manage application updates and patches.
• Provide Tier 2 and Tier 3 support for issues.

Skills

Application administration experience

Proficiency with application deployment

Experience with Microsoft 365

Troubleshooting skills

Customer service skills

Education

Related IT experience (3+ years)

Education and certifications in application management

Tools

Intune

PowerShell

Adobe

Job description

Our Billings, Montana office is currently seeking an experienced IT Systems Administrator - Applications.

Position Summary

The IT Systems Administrator - Applications is responsible for the administration, maintenance, and lifecycle management of the Firm’s business-critical applications used by Firm members in their day-to-day work. This role ensures that applications are reliable, current, secure, and aligned with Firm needs by managing deployments, updates, integrations, and ongoing support. This position focuses on application ownership, working in close coordination with other System Administrators and IT Support to ensure applications operate effectively within the Firm’s technology environment.

This position is 100% in-office in our Billings, MT Office.

Key Responsibilities

• Application Administration & Lifecycle Management – Deploy, configure, maintain, and support Firm-facing applications across the environment. Ensure applications remain stable, high-performing, and aligned with vendor-supported versions and Firm standards.
• Application Patching & Updates – Plan, test, and execute application updates and patches. Maintain a regular cadence for application updates and patching, coordinating with System Administrators to ensure compatibility with underlying systems.
• Vendor & Platform Ownership – Maintain working knowledge of assigned applications, including release cycles, feature updates, licensing, and known issues. Engage with vendors as needed for support, escalation, and roadmap awareness.
• Escalation Support & Troubleshooting – Provide Tier 2 and Tier 3 escalation support for application-related issues. Troubleshoot complex problems, identify root causes, and coordinate resolution across IT teams as required.
• Integration & Dependency Coordination – Work with System Administrators to ensure applications are properly integrated with core services such as identity, storage, and network resources. Define requirements and participate in implementation of supporting systems.
• Vulnerability Remediation – Identify, assess, and remediate vulnerabilities within the Firm’s systems, including applications, operating systems, and infrastructure equipment – work with appropriate System administrators to resolve vulnerabilities within the Firm’s technical environment.
• Automation & Deployment Efficiency – Develop and maintain deployment methods using endpoint management and scripting tools (e.g., Intune, PowerShell) to standardize application delivery and reduce manual effort.
• Documentation & Change Management – Create and maintain documentation for application configurations, deployment procedures, and support processes. Follow established change management practices for all production updates.

Ethical Responsibilities

• Maintains the highest level of integrity when using privileged system access; ensures actions are documented, authorized, and aligned with Firm security standards.
• Commits to accuracy and completeness in system configurations, logs, and reporting; avoids any manipulation or falsification of technical data.
• Uses system monitoring and user activity tools only for legitimate business purposes; respects privacy boundaries and adheres to Firm confidentiality standards.
• Follows approved change management processes for all system modifications; documents rationale and avoids unauthorized or “shadow” changes to production environments.

Key Skills

• Experience administering and supporting business applications in a professional environment.
• Proficiency with application deployment, packaging, and update management.
• Working knowledge of Microsoft 365, document management systems (e.g., iManage), and other Firm-critical platforms.
• Experience with endpoint management tools (e.g., Intune) and scripting (e.g., PowerShell).
• Strong troubleshooting and problem-solving skills across application and system interactions.
• Strong customer service and interpersonal skills are required to communicate effectively and professionally with all levels of personnel.
• Able to maintain strict confidentiality of the firm’s internal and personnel affairs and client information.
• Able to work in collaboration within a team and independently.
• Able to learn new skills as technology evolves; seeks out avenues to enhance technical skills.
• Possesses excellent attention to detail, follows up on projects, and follows through on deliverables.
• Able to develop and apply comprehensive planning and organizing strategies to ensure tasks and projects are appropriately prioritized and resources are used effectively and efficiently.
• Able to work under tight deadlines, handle multiple detailed tasks, and anticipate when help will be needed from department members.
• Flexible and able to respond quickly and positively to shifting demands and opportunities.
• Able to effectively work in a multi-office environment and a culturally and educationally diverse environment.
• Writes clearly and informatively, edits work for spelling and grammar, adapts communication to suit needs, presents numerical data effectively, and can read and interpret written information.
• Speaks clearly and persuasively, listens and gets clarification as needed, responds well to questions, and takes a collaborative approach in group settings.
• Able to take responsibility for work activities and personal actions, follow through on commitments, acknowledge and learn from mistakes, and recognize the impact of one’s behavior on others.
• Able to gather relevant information, interpret and evaluate the data, and develop sound, practical solutions to complex issues.

Minimum Qualifications

• Minimum of three years of related experience in an IT environment, with demonstrated experience in application administration or systems support.
• A combination of experience, education, and certifications to demonstrate proficiency in application management, system interactions, and troubleshooting.
• Proficiency in Microsoft Office Suite, Windows Operating Systems, Adobe, and other similar technologies.
• Must be able to read, comprehend, and follow written and verbal instructions.
• Must be a self-starter, capable of independently learning new systems.
• Available to work overtime as needed and approved by supervisor.
• Available to travel as needed.
• Valid driver’s license.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Pay & Benefits

• Medical, dental, and vision.
• Employer paid short and long-term disability.
• Voluntary life, accident, and critical illness.
• Flexible spending accounts.
• Vacation, sick, and personal leave.
• Paid parental leave.
• Fully vested 401(k) retirement plan with employer contributions (eligible after 1 year).

This job posting is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function.