IT Systems Administrator
Custom Alarm
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Benefits offered by this job
Job summary
Custom Alarm in Rochester, MN is seeking an IT Systems Administrator to maintain and support our technology infrastructure and user tools. The role reports to the Vice President of Support Services and is an on-site, salaried position with a starting salary between $72,000 and $85,000 per year.
You will manage Microsoft 365 and SharePoint, oversee business systems and reporting, and help protect our networks and data while delivering reliable technical support across teams.
Qualifications
- Must have strong experience maintaining and supporting company technology, networks, and devices.
- Experience with Microsoft 365 administration and SharePoint.
- Ability to develop and maintain SQL-based reports and dashboards.
- Prior experience with cybersecurity and automation tools is preferred.
- Excellent communication and customer service skills.
Responsibilities
- Maintain and support company technology including computers, networks, phones, printers, and communication systems.
- Coordinate hardware/software installs, upgrades, and maintenance with vendors.
- Manage employee tech onboarding/offboarding, licenses, and access.
- Develop and manage reporting processes and SQL-based reports.
- Support AI/automation initiatives while ensuring security and governance.
Skills
Education
Tools
Job description
Bring structure, reliability, and forward thinking together at the heart of our technology operations. As IT Systems Administrator, you’ll play a critical role in keeping our systems, tools, and processes running smoothly, supporting the teams who rely on them every day. We’re looking for a detail-oriented, service-driven professional who enjoys problem-solving and takes pride in keeping systems running smoothly. We offer a supportive, inclusive workplace where continuous improvement guides how we work. If you enjoy organized environments, supporting others through technology, and contributing to operational success, we’d love to hear from you.
Reports to: Vice President of Support Services
Hours: 7:00am – 5:00pm (can fluctuate as a salary position)
Location: Rochester, Minnesota (on-site position)
Company Size: 70 employees
Pay: $72,000 - $85,000 per year (starting wage is determined based on a number of considerations including education, certifications, related experience, etc.)
- Maintain and support company technology, including computers, networks, phones, printers, and communication systems.
- Coordinate hardware and software installation, upgrades, maintenance, and troubleshooting with vendors.
- Manage employee technology onboarding and offboarding, including equipment, licenses, and account access.
- Administer Microsoft 365 applications, security, permissions, and licensing.
- Lead and oversee SharePoint strategy, administration, governance, content management, and continuous improvement.
- Develop user training and resources for Microsoft 365 tools, including Teams, OneDrive, and SharePoint.
- Support business systems, integrations, data transfers, and software implementations.
- Maintain reporting tools and SQL-based reports to improve operational visibility.
- Manage technology budgets, vendor relationships, licenses, and hardware lifecycle planning.
- Document systems, processes, and technology roadmaps to support efficiency and scalability.
- Administer approved AI and automation tools while ensuring secure and compliant use.
- Identify opportunities to improve efficiency through AI and process automation.
- Monitor and mitigate risks related to privacy, security, and data governance.
- Coordinate cybersecurity awareness training, phishing simulations, and compliance tracking.
- Serve as the primary contact for managed IT providers and technology vendors.
- Promote security best practices and elevate technology risks or incidents as needed.
This description should not be construed to contain every function that may be required to be performed by an associate in this position. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
***Full job description provided during interview process
- Do The Right Thing
- Positive Attitude
- Teamwork
- Lifetime Learner
- Customer Service
- High school diploma or equivalent.
- 2-year Associate’s Degree
- Three to five years’ experience in computer network maintenance.
- CompTIA A+ Technician
- Microsoft 365
- Network+
- Certified Information Systems Security Professional (CISSP)
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft 365 administration.
- Knowledge of SQL, reporting, cybersecurity, and automation tools.
- Strong troubleshooting, analytical, and organizational skills.
- Ability to learn new technologies and support system integrations.
- Excellent communication, training, and customer service skills.
- Self-motivated with strong prioritization and confidentiality skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Extensive use of a computer screen and keyboard is necessary. Simultaneous movement of hands, wrists and fingers is an important element. Occasional lifting and carrying may be necessary; weights of objects rarely exceed 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
A majority of the workday is spent in a comfortable office environment with modern office equipment. Occasional after hours work may be necessary.
Regular and reliable attendance is required. A person in this position must have a valid driver’s license. Due to the security nature of our business, an offer of employment is contingent upon successful completion of a background check and drug test.
For the 10th consecutive year, Custom Alarm is proud to be recognized as one of the "Best Places to Work in Southeast MN," an honor we deeply value and strive to earn each year.
At Custom Alarm, we know that taking care of our team is the first step in taking great care of our customers. That’s why we offer a comprehensive and inclusive benefits package designed to support your well-being and recognize your hard work. In addition to a competitive salary, we provide medical, dental, and life insurance, a matching 401(k), and a range of additional perks to show our appreciation including:
- Flexibility
- Vacation/Sick Pay
- Holiday Pay + 2 Floater Holidays
- Volunteer Time Off (VTO)
- $200 Annual Wellness Benefit
- Employee Discount
- Profit Sharing
- Adjustable Stand-Up Desk
- Dress for Your Day/Business Casual
- Company Paid Social Events
Our employees enjoy the family-friendly, positive culture at Custom Alarm. We believe in doing the right thing, fostering a lifelong learning environment and delivering top-notch customer service while making sure we enjoy the process along the way.
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