IT Systems Administrator

Shin-Etsu MicroSi, Inc.; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Shin-Etsu MicroSi, Inc. in Phoenix seeks a versatile IT Systems Administrator to lead technology operations, owning ERP (Dynamics 365 Business Central) and day-to-day infrastructure, user support, and security. The role is a strategic partner ensuring business continuity and growth.

You will manage SQL databases, develop BI reports with Power BI and Jet Reports, and explore automation and AI to optimize workflows while coordinating with external vendors and MSPs.

Qualifications

• ERP administration, configuration, and optimization aligned with ops objectives.
• Experience with SQL databases, backups, and restoration.
• Customer-focused IT support for end users.
• Automation and AI opportunities to improve productivity.

Responsibilities

• Own ERP ownership and process optimization for Dynamics 365 BC.
• Troubleshoot ERP issues to maintain daily continuity.
• Evaluate AI and Power Platform to streamline workflows.
• Liaise with external ERP and security vendors and manage contracts.
• Develop reports with SQL, Jet Reports, and Power BI.
• Manage SQL databases, backups, and restorations.
• Administer AL code customizations for ERP.

Skills

Dynamics 365 BC

SQL Database

Power BI

Automation & AI

Customer support

Vendor relations

Tools

Jet Reports

Power Platform

SharePoint

VPN

MFA

AL language

Job description

We are seeking a versatile, hands‑on IT Systems Administratorƀto manage technology operations at Shin‑Etsu MicroSi. This role serves as the lead IT resource for the company, balancing ERP ownership with day‑to‑day infrastructure and user support. In this role, you will do more than maintain systems. You will serve as a strategic partner responsible for keeping the business running smoothly while helping position the company for future growth. The ideal candidate possesses technical expertise in ERP systems, particularly Microsoft Dynamics 365 Business Central, along with SQL database administration experience, and a strong customer‑service mindset for supporting end users. You will also proactively identify and assess opportunities to leverage automation and AI to improve company‑wide productivity and streamline business workflows.

KEY RESPONSIBILITIES:

ERP Management & Business Flow

• Core ERP Ownership and Process Optimization: Own the administration,
  configuration, and continuous improvement of our ERP system (Dynamics 365
  Business Central) to ensure alignment with our operational and strategic
  objectives.
• Troubleshooting: Resolve ERP system issues quickly to ensure daily business
  continuity.
• Emerging Tech & AI Innovation: Actively evaluate business workflows to
  identify opportunities to leverage modern technologies such as AI, Microsoft
  Power Platform solutions, and automation to improve efficiency
  and eliminate manual processes.
• Vendor & Third-Party Relations: Act as the primary liaison with our external
  ERP, cybersecurity, and managed service providers
  (e.g., ArcherPoint, Packetwatch, Kinetik). Escalate and coordinate resolution
  of user tickets, security alerts, and system usability issues. Maintain support
  contracts and service relationships with key vendors.

Data, Analytics & Development

• Reporting & BI: Develop, maintain, and update reports using SQL, Jet
  Reports, and Power BI. Design dashboards, workflows, and queues to
  improve visibility for decision-makers.
• Database Administration: Manage core SQL databases, handling essential
  tasks including monitoring, performance tuning, routine backups, and data
  restoration.
• ERP Customization and Extensions: Utilize Business Central Application
  Language (AL) code to support ERP customizations, integrations, and reporting
  enhancements

Infrastructure, Security & User Support

• Hardware & Software Lifecycle: Oversee all software installations, hardware upgrades, network infrastructure, and device management across the business.
• Entra and AD Maintenance: Add/remove and secure user accounts, manageMFA and VPN connectivity. Administer file shares.
• SharePoint: Maintain sites, permissions, and document management processes.
• Virtual server administration: Coordinate with managed service providers and hosting partners to maintain, secure, and monitor virtual server environments.
• Cybersecurity & Compliance:Implement and enforce industry-best practices for cybersecurity. Partner with external security vendors to monitor threats and ensure strict alignment and compliance with our parent company's overarching security frameworks.
• User Support & Training: Serve as the primary point of contact for all internal IT support and technology-related issues. Provide patient, clear troubleshootingassistance and develop training initiatives to improve overall technology adoption
  and literacy.
• IT Asset Management: Maintain accurate inventories of computers, software licenses, and related technology assets

MicroSi is an equal opportunity employer. All human resource decisions are based on merit, excellence and intelligence. We foster and promote diversity and inclusion in our workforce and welcome differing points of view. We do not discriminate against individuals based on any protected characteristic

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