IT Systems Administrator

Community Health Connections, Inc.; Fitchburg (MA); Hybrid; USD 70,000 - 88,000; Full time

Job summary

Community Health Connections, Inc. is seeking an IT Systems Administrator to oversee day-to-day administration of on‑prem and cloud IT systems, ensuring reliability, security and performance.

The role supports internal users with proactive management of servers, AD, M365, and network services. The ideal candidate will have 3–5+ years in IT, hands-on server and cloud experience, strong documentation, and the ability to manage multiple tasks in a dynamic environment.

Qualifications

• 3–5+ years of experience in systems administration or similar IT role.
• Strong knowledge of Windows Server, Active Directory/Entra ID, Group Policy, DNS, DHCP, and virtualization (Scale/Hyper V).
• Experience administering Microsoft 365 and Azure AD.
• Familiarity with endpoint management tools (Intune, GPO, or similar).
• Understanding of networking fundamentals (TCP/IP, VLANs, VPNs).
• Strong troubleshooting and documentation skills.

Responsibilities

• Administer and maintain Windows servers, virtualized environments, and storage systems.
• Monitor system performance, capacity, availability, and security.
• Apply patches, updates, and configuration changes regularly.
• Maintain and monitor backup and disaster recovery systems.
• Create, modify, and deactivate user accounts, permissions, and security groups.
• Manage access across core systems, applications, and cloud services.
• Enforce identity, MFA, conditional access, and security best practices.
• Provide tier 2/3 support for network issues alongside the network team or MSP.
• Monitor security alerts, logs, and endpoint protection tools.
• Assist with maintaining firewalls, VPN access, and network segmentation.
• Support security audits, compliance requirements, and remediation activities.
• Provide advanced support for escalations from the help desk.
• Troubleshoot issues related to servers, M365, authentication, endpoints, and line of business applications.
• Document processes, solutions, and configuration standards.
• Assist with infrastructure upgrades, migrations, and technology rollouts.
• Improve systems through automation, scripting, or policy enhancements.
• Evaluate and recommend new technologies to strengthen operational efficiency.

Skills

Windows Server

Active Directory/Entra ID

Group Policy

DNS

DHCP

Virtualization

Microsoft 365

Azure AD

Endpoint management

Networking fundamentals

Troubleshooting

Documentation

Tools

Veeam

Datto

PowerShell

Intune

GPO

Azure AD

MFA

EDR

SIEM

Job description

Fitchburg | Fitchburg
Fitchburg, MA 01420, USA

• Pay or shift range: $70,000 USD to $88,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Position Summary

The IT Systems Administrator is responsible for the day administration, maintenance, and support of the organization’s IT systems, servers, cloud platforms, and core business applications. This role ensures system reliability, security, and performance while providing excellent technical support to internal users. The ideal candidate is proactive, detail oriented, and comfortable managing both on premises and cloud-based environments.

Key Responsibilities

Systems Administration & Maintenance

• Administer and maintain Windows servers, virtualized environments, and storage systems.
• Monitor system performance, capacity, availability, and security.
• Apply patches, updates, and configuration changes regularly.
• Maintain and monitor backup and disaster recovery systems.

User & Access Management

• Create, modify, and deactivate user accounts, permissions, and security groups.
• Manage access across core systems, applications, and cloud services.
• Enforce identity, MFA, conditional access, and security best practices.

Network & Security Support

• Provide tier 2/3 support for network issues alongside the network team or MSP.
• Monitor security alerts, logs, and endpoint protection tools.
• Assist with maintaining firewalls, VPN access, and network segmentation.
• Support security audits, compliance requirements, and remediation activities.

Technical Support & Issue Resolution

• Provide advanced support for escalations from the help desk.
• Troubleshoot issues related to servers, M365, authentication, endpoints, and line of business applications.
• Document processes, solutions, and configuration standards.

Project Work

• Assist with infrastructure upgrades, migrations, and technology rollouts.
• Improve systems through automation, scripting, or policy enhancements.Evaluate and recommend new technologies to strengthen operational efficiency.

Qualifications

Required

• 3–5+ years of experience in systems administration or similar IT role.
• Strong knowledge of Windows Server, Active Directory/Entra ID, Group Policy, DNS, DHCP, and virtualization (Scale/Hyper V).
• Experience administering Microsoft 365 and Azure AD.
• Familiarity with endpoint management tools (Intune, GPO, or similar).
• Understanding of networking fundamentals (TCP/IP, VLANs, VPNs).
• Strong troubleshooting and documentation skills.

Preferred

• Experience with backups (Veeam, Datto, or similar).
• Knowledge of cybersecurity frameworks and security tools (EDR, SIEM, MFA, Conditional Access).
• Scripting experience (PowerShell preferred).
• Certifications such as CompTIA Network+/Security+, Microsoft AZ 104, MS 102, or equivalent.

Personal Attributes

• Reliable, proactive, and able to work independently.
• Strong communication skills and customer service mindset.
• Able to manage multiple tasks and prioritize effectively.
• Attention to detail with a focus on system stability and security.

Working Conditions

• Full-time, on-site or hybrid depending on company policy.
• Participation in on call rotations or after-hours maintenance windows may be required.
• Occasional travel between office locations or data centers.

Schedule:

• Must be available during extended business hours as well as weekends on a rotating basis or as needed.

Competencies: Individual departments will develop competencies that will be communicated and maintained through Community Health Connection’s performance evaluation system.

Supervision Exercised: None

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.