IT System Technician

Hankook Tire Co.; Clarksville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

Paid Holidays

Job summary

Hankook Tire Co. is seeking an IT System Technician to ensure operational excellence of the Manufacturing IT System, install, maintain, and repair hardware and software, and provide user support to resolve IT issues.

The role requires good English communication and a customer-oriented, composed approach to meet demanding production needs. The candidate will perform routine system maintenance, manage network connectivity, and document repairs with daily reporting, while collaborating with the IT

Qualifications

• High School Diploma or GED required.
• 1 year of IT help desk/tech experience preferred.
• Good command of written and spoken English.

Responsibilities

• Install, configure, and maintain computer hardware and software, including OS, applications, and network devices.
• Diagnose, troubleshoot, and repair hardware and software issues with prompt resolution.
• Conduct routine maintenance and updates to keep systems current.
• Provide technical support to users and resolve IT-related queries.
• Manage LAN/WAN connectivity and security measures.
• Maintain records of repairs and issues with daily reporting.
• Verify functionality of components through daily checks.
• Follow safety SOPs and collaborate with team members.

Skills

Hardware troubleshooting

LAN/WAN

Customer service

English communication

Diagnostics

Education

High School Diploma or GED

Associate degree preferred

Tools

Windows OS

Network devices

Troubleshooting tools

Job description

Job Title: IT System Technician
Department: TP)IT Team
Shift: Nights 545pm-6am or Days 545am-6pm, 2-2-3 fixed schedule (Shift placement will be based on position availability)
Direct Report: Technical Specialist
Type: Full-time; Non-exempt

About the position

We are looking for a qualified Technician to provide operational excellence of the Manufacturing IT System, install, maintain and repair hardware and software components, provide technical support to users, troubleshoot issues and ensure smooth system operations. You will answer queries on underlying technical issues and work to solve them.

An excellent IT Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding production needs.

Responsibilities are:

• Install, configure, and maintain computer hardware and software, including operating systems, applications, and network devices
• Diagnose, troubleshoot, and repair hardware and software issues, resolving technical problems promptly
• Conduct routine maintenance on computer systems and networks, including performing upgrades and updates to keep systems current
• Provide technical support to users, addressing queries and assisting with IT-related challenges
• Manage network connectivity, including LAN/WAN infrastructure and security
• Maintain accurate records of repairs, fixes, and system issues through daily reporting
• Verify the functionality of hardware and software components through regular daily checks
• Perform all tasks safely and in accordance with company standards and established SOPs
• Collaborate effectively with team members and colleagues across the organization
• Regular attendance is a crucial aspect of the role
• Continuously learn new technologies and undertake other functions as required
• Execute additional duties as assigned by management

Requirements are:

Education:

• (Required) High School Diploma or GED
• (Preferred) Associate's degree or higher in Computer Science, Information Systems, or Related Field of Study.

Experience:

• (Required) Minimum of 1 year previous experience as a help desk technician, computer technician, or IT support staff

Language:

• (Required) good command of written and spoken English

Skills and Knowledge:

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware/software/tools for troubleshooting and repair.
• Mathematics - Understanding of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Administration and Management - Knowledge of business and management principles for strategic planning, resource allocation, leadership, production methods, and coordination of people and resources.
• Telecommunications - Understanding of transmission, broadcasting, switching, control, operation of telecommunications systems, and tools for troubleshooting and repair.
• Reading Comprehension - Ability to understand written sentences and paragraphs in work-related documents.
• Critical Thinking - Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Systems Analysis - Determining how systems should work and how changes in conditions, operations, and the environment affect outcomes.
• Monitoring - Assessing performance to make improvements or take corrective action.

Physical Demands:

• While performing the duties of this job, employee is frequently required to stand; walk; use hands to handle or feel; to reach with hands and arms; and to talk and hear
• Must be capable of climbing up and down a ladder/stairs several times per shift
• Must be capable of standing for long periods of time
• Mobility throughout the facility
• Employee is occasionally required to stand and stoop, kneel, walk, or crouch
• Employee must lift and/or move up to 50 pounds unassisted on occasion
• Specific vision abilities required by this job include close vision, and ability to adjust focus

Benefits:

• 401(k), 401(k) matching
• Health insurance, dental insurance, vision insurance, life insurance
• Paid Time Off
• Paid Holidays

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.