IT System Analyst

OpenKrill; United States; A distancia; USD 90.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Parental leave

Health, vision & dental benefits

Training and education reimbursement

401(k) with company match

Descripción de la vacante

T-Rex Solutions is seeking an IT System Analyst to support the Department of Education's cloud development effort. Responsibilities include ServiceNow queue management, triage, and KPI reporting. You will coordinate vulnerability activities, assist security, and track cloud health across AWS and Azure.

The ideal candidate has a Bachelor's degree with 2+ years in related roles and strong communication skills. This is a US-based role with competitive salary and benefits.

Formación

• Bachelor's degree or higher required.
• 2+ years related experience in IT/ security or operations roles.
• Strong written and verbal communication skills.

Responsabilidades

• Manage ServiceNow queue and triage tickets for PVIOT-H teams.
• Maintain SLA/KPI reporting and account management tasks.
• Coordinate vulnerability reports with security and engineering teams.
• Monitor AWS/Azure health, alerts, and perform remediation tasks.

Conocimientos

ServiceNow

Vulnerability management

Stakeholder communication

Cross-functional collaboration

Educación

Bachelor's degree

Master's degree

Herramientas

AWS

Azure

System monitoring tools

Descripción del empleo

Since 2016, T-Rex Solutions (T-Rex) has been supporting large scale hybrid-cloud migrations and systems modernization, to include the successful deployment of the first-ever online U.S. Census in 2020. T-Rex is actively expanding its IT Modernization services within the Federal Civilian market, specifically supporting the Department of Education's strategic priorities. T-Rex Solutions is looking to select an IT System Analyst to support the US Department of Education enterprise cloud development effort.

Responsibilities:

• ServiceNow Queue Management
• Initial triage of tickets as they are assigned to the PVIOT-H work teams.
• Assign to appropriate team members as needed.
• Maintain reporting for SLA and KPI tracking/management.
• PUA submission/Account Management
• Submit PUAs on behalf of all T-Rex PIVOT-H staff
• Run quarterly account recertification reports to security for AWS and Azure
• Vulnerability management
• Assist Security Team with vulnerability reports (as needed).
• Receive bi-weekly vulnerability reports from security and assign tasks to engineers and admins based on availability and capability
• Help coordinate POAM milestone planning and completion
• Attend and contribute to weekly internal and ED vulnerability meetings
• Monitor and coordinate actions for AWS Health Alerts
• Review all email alerts and coordinate the action required for each alert.
• System monitoring & Reporting
• Monitoring resources
• Investigation and troubleshoot alerts
• Work with system teams to address alerts
• Website monitoring
• Set maintenance windows
• Add/modify/remote monitors on sites/SSL certs
• Service Account Password changes
• Audit artifact collection - Collect and provide artifacts for security audits, POAMs, etc.
• Inventory management
• Weekly discovery tickets (not already in inventory)
• Weekly unscannable IPs (already in inventory)
• Submitting monthly and quarterly inventory reports for both AWS and Azure to security for CSAM submission

Requirements:

• Must be a US Citizen with the ability to obtain a Public Trust clearance
• Bachelors degree and two (2) years or more of related experience or Masters degree.
• Strong verbal and written communication skills
• Ability to work cross-functionally with different technical and business stakeholders

T-Rex Overview

Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

In compliance with pay transparency guidelines, the annual base salary range for this position is $90,000 - $115,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.