IT System Analyst

Priority Dispatch Corp.; Brentwood (TN); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Vital IT Network Systems (VINS) in the United States is seeking a Systems Analyst to provide advanced technical support, diagnose complex issues, and keep client systems secure and running smoothly.

You will work in a hybrid role, collaborating with a team to resolve tickets, document configurations, and communicate findings clearly to clients while supporting Windows and Linux environments.

Qualifications

• Bachelor’s degree in computer science, information technology or related field preferred.
• Strong troubleshooting and customer service skills with MSP experience preferred.
• Experience with Windows and Linux operating systems, networking and virtualization.

Responsibilities

• Provide advanced technical support to clients for hardware, software, networks and system integration.
• Diagnose and resolve escalated IT issues using analytical problem‑solving skills.
• Maintain clear client communication, document resolutions and configurations.
• Monitor and maintain client systems, proactively identify potential problems.
• Collaborate with team members and participate in on‑call rotations as needed.

Skills

Windows

Linux

Networking

Virtualization

Troubleshooting

Customer service

On-call

Education

Bachelor’s degree in computer science or IT

Tools

VMware

Hyper-V

Active Directory

DNS/DHCP

Job description

Join our dynamic team in a Systems Analyst position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team!Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security.Key Responsibilities will include:Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration.Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions.Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress.Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting.System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems.Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment.Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients.Provide onsite local client support as neededOther related duties as assignedOur ideal future team member will have:Bachelor’s degree in Computer Science, Information Technology or related field (preferred)Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certificationPrior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities.Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologiesExceptional troubleshooting, problem solving, communication and customer service skillsMust be available to participate in an on-call rotation for after hours (night and weekend) client supportMust have reliable transportation and insurable driving recordAdditional Information:Full Time - Hybrid Role (3 days in office)We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k).All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.We are an Equal Opportunity Employer.Bachelor’s degree in Computer Science, Information Technology or related field (preferred)Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certificationPrior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities.Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologiesExceptional troubleshooting, problem solving, communication and customer service skillsMust be available to participate in an on-call rotation for after hours (night and weekend) client supportMust have reliable transportation and insurable driving record