IT System Administrator – AI

UserTesting; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Auros seeks a highly skilled IT System Administrator to bridge traditional IT operations with AI enablement. You will deploy and maintain AI tools, agents, and MCP-based infrastructure while handling standard IT responsibilities across the organization.

This role emphasizes hands-on work, strong scripting (Python/Bash), API integrations, and collaboration with Security, People Ops, and Engineering to scale AI initiatives responsibly while keeping systems reliable and well documented.

Qualifications

• 5+ years of experience managing enterprise IT systems.
• Hands-on experience with MCP server setup and management, AI agent deployment.
• Scripting in Python and/or Bash; Git for version control; JSON/YAML for config.
• Familiarity with containerization (Docker) and API integrations.
• Experience with ITSM practices and cross-functional collaboration.

Responsibilities

• Set up, configure, and maintain MCP servers connecting AI systems to tools and data sources.
• Enable and manage AI features within enterprise SaaS platforms and govern usage.
• Provision and support AI agent infrastructure: API keys, permissions, auditing.
• Support deployment and lifecycle management of AI solutions.
• Lead and document calls, meetings, and demos with stakeholders.
• Maintain documentation for all AI integrations and runbooks.
• Stay current on AI tooling and propose beneficial integrations.

Skills

IT systems

Python scripting

Bash scripting

Git

JSON/YAML

Docker

MCP servers

AI tool integration

Kanban

Mentoring

Okta/IDP

OAuth/SSO

AI platform certifications

Tools

MCP servers

Docker

Okta

Job description

We’re Auros—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100— Auros delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

OVERVIEW

We are seeking a highly skilled and proactive IT System Administrator with deep expertise in IT systems and a strong working knowledge of AI tooling and infrastructure. This role sits at the intersection of traditional enterprise IT administration and the rapidly evolving AI enablement space. You will play a hands‑on IC role in deploying and maintaining the AI tools, agents, and infrastructure that support UserTesting’s broader AI initiatives, along with other more traditional IT responsibilities. Target ratio is a 80/20 split of AI “building” vs Traditional SysAdmin work.

Key Responsibilities

AI Enablement & Infrastructure

• Set up, configure, and maintain MCP (Model Context Protocol) servers that connect AI systems to internal tools and data sources, including scoping access, managing credentials, and troubleshooting integrations.
• Enable and manage AI features within existing SaaS platforms (e.g., Atlassian Rovo, Slack AI, Okta AI, ChatGPT, Google Gemini), working with vendors and internal stakeholders to configure, roll out, and govern usage.
• Provision and support AI agent infrastructure: service accounts, API key management, permissions scoping, rate limit monitoring, and access auditing for agents operating across internal systems.
• Support the deployment and lifecycle management of AI solutions.
• Heavy importance on project/process management and communication skills for scoping calls, stakeholder meetings, and demo‑style calls.
• Maintain documentation for all AI integrations, including architecture diagrams, access maps, runbooks, and troubleshooting guides.
• Stay current on the AI tooling ecosystem and proactively identify tools or integrations that could benefit the IT team or the broader organization.

System Administration and Maintenance

• Support the administration of UserTesting’s IT systems and SaaS toolset across the organization.
• Become a subject matter expert for AI-enabled platforms, integrations, and supporting infrastructure.
• Maintain assigned platforms through onboarding, offboarding, access management, feature rollouts, system cleanups, and lifecycle reviews.
• Identify, prioritize, and address technical debt across IT systems, workflows, and integrations.
• Partner with other IT System Administrators to improve reliability, automation, documentation, and supportability.

Support & Collaboration

• Act as an escalation point for complex ITSM issues for the IT support team.
• Collaborate with cross-functional teams (Security, People Ops, Engineering, etc) to improve onboarding/offboarding, lifecycle processes, and AI tool adoption.
• Document procedures, system changes, and troubleshooting workflows.

Job Description

The IT team at UserTesting manages company-wide systems and serves as an integration, automation, and support layer for the company’s many technology initiatives. This role extends that mission into the AI space. An ideal candidate is someone who can seamlessly transition between managing existing infrastructure and configuring AI tools and systems like custom MCPs and complex agent based solutions.

The person in this role doesn’t need to be a traditional developer, but must be comfortable working in technical environments: reading API documentation, managing credentials and service accounts, troubleshooting connectivity between systems, writing scripts to automate routine work, and thinking critically about how AI tools interact with the rest of the company's tech stack.

Role Requirements

• Able to work Monday through Friday in the US Eastern or Central time zones.
• 5+ years of experience with enterprise IT systems in a system administrator capacity. Hands‑on experience with MCP server setup and management, AI agent deployment, AI feature configuration within enterprise SaaS tools.
• Familiarity with scripting & automation technologies in Python and/or Bash, with working knowledge of Git for version control and JSON/YAML for config and API work.
• Familiarity with containerization (Docker), including running and troubleshooting containerized services — experience with MCP servers or similar tooling a plus.
• Familiarity with API-based integrations — managing keys, scoping permissions, reading docs, and troubleshooting connectivity issues. Ability to work in a Kanban‑style environment, managing due dates, new tasks, and tech debt effectively.
• Ability to train and mentor IT Support staff on ITSM practices as they apply to your role and function.
• Familiarity with IDP tools like Okta, as well as the concepts of OAuth and SSO from an IT perspective.
• Certifications in AI platforms are a plus (e.g., AWS, Google Cloud, Anthropic), but demonstrated hands‑on experience is valued more highly, be prepared to explain this experience with real world examples.
• Ability to learn in a constantly shifting environment. We will do our best to manage processes, but the field of AI is new and growing. Change is unavoidable.

Accommodations

At Auros, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [e-mail].

Auros is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Auros will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.