IT System Administrator

Truly Good Foods; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in the food services industry is seeking an IT System Administrator who will manage and troubleshoot IT systems while ensuring quality customer support. This full-time position requires a Bachelor's degree in Information Technology and offers various employee benefits, including healthcare and a 401-k plan.

Benefits

Affordable healthcare (medical/dental/vision)

401-k Plan (eligible after 6 months of employment)

9 Paid Holidays per year

Short Term Disability Insurance paid by the company

Long Term Disability Insurance

Employee Assistance Program – paid by the company

Potential for Bonuses

PTO (Paid Time Off)

Qualifications

• 3-4 years of experience in IT support or administration required.
• A+ certification preferred.
• Experience with Microsoft Dynamics GP is a plus.

Responsibilities

• Provides technical support and troubleshoot hardware/software issues.
• Maintains users' access rights and privileges.
• Documents user problems and solution resolutions.

Skills

Customer Service

Troubleshooting

Problem Solving

Communication

Education

Bachelor's degree in Information Technology

Tools

Microsoft Office Suite

Microsoft Dynamics Business Central

SQL

EDI programming

Job description

IT System Administrator

Application Deadline: 20 June 2025

Department: Information Technology

Employment Type: Full Time

Location: Charlotte

Reporting To: 8:00am-5:00pm

Description

Job Summary

The IT System Administrator supports and administers technical equipment and the enterprise software solutions. Diagnosing and solving hardware and software faults and troubleshooting system and network problems.

Key Responsibilities

Essential Job Duties

· In keeping with our value of Customer Satisfaction, this position is expected to provide high-quality customer service to our internal and external customers, vendors, and others alike.

· Answers, evaluates, and prioritizes service requests received from users regarding computer performance.

· Must be flexible, able to manage a variety of tasks and problems, and have good troubleshooting skills.

· The specific technological knowledge and skills vary widely according to the specific needs of the business or organization, but will include a range of hardware, programs, and systems, including standard Microsoft business software.

· Performs diagnostics with user to collect information to determine source of error.

· Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone.

· Contacts software and hardware vendors to research problems and determine recommended solutions.

· Performs initial software load and user-specific setup for standard desktop applications.

· Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.

· Participates in creation and maintenance of IT standards and procedures.

· Evaluates software and hardware to determine whether product will be an effective tool for employees and writes software and hardware evaluations and recommendations for management review.

· Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.

· Maintains users access rights and privileges within network specifications.

· Ensures users are properly maintained in the Active Directory.

· Resolves remote access issues, printing issues, and networks connectivity issues.

· Adheres to company Policy and Procedures.

· Performs duties as workload necessitates.

· Maintains a positive and respectful attitude.

· Communicates regularly with supervisor and about department issues.
· Demonstrates flexible and efficient time management and ability to prioritize.

· Consistently reports to work on time, prepared to perform duties of position.

· Meets department productivity standards.

· May perform other duties as required.

Skills, Knowledge and Expertise

Scope of Responsibility

· This job will have periodic access to confidential data including financial statements, company records and/or minutes, customer quotes, and company plans, designs, and/or programs.

· This job works under only general instructions and is expected to determine how to accomplish the work assignment with limited supervision.

· Afterhours and weekend work will be required from time to time.

Knowledge and Skill Requirements

· Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read and understand English.

· Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

· Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, system hardware and software, and computer server systems.

Education and Experience

· Bachelor's degree (B. A.) in Information Technology or another related field of study from four-year college or university; and three to four years related experience and/or training; or equivalent combination of education and experience.

· Must have three to four years of experience with Microsoft Dynamics Business Central.

· Dynamics GP experience a plus.

· A+ certification preferred.

· SQL & EDI programming experience preferred.

Physical Demands

· The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

Work Environment

· Work is performed in an office and warehouse environment and disruptions occur frequently.

· The noise level in the work environment is usually moderate.

Travel Required

· The employee may be required to travel up to 15% of the time by air or land.

Benefits

• Affordable healthcare (medical/dental/vision)
• Opportunity to participate in the Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• Short Term Disability Insurance paid by the company
• Basic life Insurance equals to your annual salary paid by the company
• Employee Assistance Program – paid by the company
• Long Term Disability Insurance
• The opportunity to purchase additional voluntary insurance coverage for:
• Life Insurance
• Accident
• Whole Life
• Prepaid Legal
• PTO (Paid Time Off)
• 9 Paid Holidays per year
• 401-k Plan (eligible after 6 months of employment)
• Potential for Bonuses