IT Support & Training Specialist

Socket.dev; Saint Paul (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Guild is seeking an IT Support Specialist to provide technical assistance and customer service to end users across hardware, software, and network services. You will train users, manage Active Directory and Intune, and handle ticketing from incident to resolution.

The role requires 1 year in a tier-one help desk, proficiency with Windows OS, and the ability to travel between sites. You will work in an office environment with occasional late shifts or weekends as needed.

Qualifications

• Requires 2-year degree in computer science, information technology, or related field (or equivalent experience).
• 1 year of experience in a tier one help desk role.
• Demonstrated workstation configuration and troubleshooting experience.

Responsibilities

• Provide first and second level end-user support for desktop, laptop, and conference room equipment.
• Be the primary contact for end users via calls, walk-ups, and tickets.
• Log incidents and requests in the ticketing system; document outcomes.
• Provide end-user training at new hire orientation and as needed.
• Provision accounts and devices with Active Directory and InTune.
• Manage users, groups, and mailboxes in AD and Microsoft 365 Admin Center.
• Triage firewall connectivity and VPN profile creation.
• Manage SharePoint site permissions and document libraries.
• Escalate issues for advanced troubleshooting.
• Maintain accurate inventory of Guild hardware.
• Create and update knowledge base articles.
• Complete ad hoc projects.

Skills

Customer service

Troubleshooting

Communication

Team player

Confidentiality

Time management

Office Suite

Windows OS

Education

2-year degree in CS/IT or related field

Tools

Active Directory

InTune

Microsoft 365 Admin Center

SharePoint

Job description

Guild is seeking an IT Support Specialist to provide technical assistance and customer service to end users across hardware, software, and network services. You will train users, manage Active Directory and Intune, and handle ticketing from incident to resolution.

The role requires 1 year in a tier-one help desk, proficiency with Windows OS, and the ability to travel between sites. You will work in an office environment with occasional late shifts or weekends as needed.