IT Support Technician - Tier I

NetFortris, A Sangoma Company; Pittsburgh (Allegheny County); On-site; USD 32,000 - 40,000; Full time

Job summary

NetFortris, a leader in business communications, seeks a Carrier Support Technician in Pittsburgh to enhance its technical support team. This entry-level role involves providing troubleshooting assistance, configuring carrier services, and ensuring seamless operations for client platforms. The ideal candidate has a technical background in telecommunications and a passion for customer service.

Benefits

Extensive Benefit Options (Health, Vision, Dental)

Matching 401K program

Flexible Time Off & Company Holidays

Qualifications

• 1-3 years of experience in technical support or telecommunications.
• Understanding of VoIP technology and basic networking.
• Ability to work independently and collaboratively.

Responsibilities

• Provide technical support and troubleshooting for carrier-related issues.
• Monitor network performance and resolve potential issues.
• Document solutions to improve support processes.

Skills

Problem-solving

Customer-focused attitude

Technical support

Communication

Education

Technical diploma or degree in related field

Job description

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Description

Sangoma, a leader in business communications solutions, is seeking a dedicated Carrier Support Technician to join our technical support team. With a reputation built on reliability and innovation, we provide fully integrated UCaaS solutions encompassing telephony, meetings, messaging, and more. As part of our commitment to superior customer service, this role plays a crucial part in assisting our carrier partners and ensuring seamless operations across our platforms. You will be at the forefront of technical support, troubleshooting issues, and contributing to the overall enhancement of our services. If you have a passion for telecommunications and a strong technical background, we invite you to help us deliver the best solutions for our clients.

Description

Sangoma, a leader in business communications solutions, is seeking a dedicated Carrier Support Technician to join our technical support team. With a reputation built on reliability and innovation, we provide fully integrated UCaaS solutions encompassing telephony, meetings, messaging, and more. As part of our commitment to superior customer service, this role plays a crucial part in assisting our carrier partners and ensuring seamless operations across our platforms. You will be at the forefront of technical support, troubleshooting issues, and contributing to the overall enhancement of our services. If you have a passion for telecommunications and a strong technical background, we invite you to help us deliver the best solutions for our clients.

Your Role

• Provide technical support and troubleshooting for carrier-related issues through various communication channels.
• Assist in the configuration and integration of carrier services with Sangoma's solutions.
• Monitor network performance and service availability, proactively identifying and resolving potential issues.
• Collaborate with internal teams to ensure timely resolution of support tickets and enhance service delivery.
• Document issues and solutions to help improve support processes and knowledge base.
• Stay up-to-date with industry trends and best practices in telecommunications.
• Participate in training and professional development to enhance skills and knowledge.
  
  

Requirements

• Technical diploma or degree in a related field, or equivalent experience.
• 1-3 years of experience in technical support or telecommunications.
• Familiarity with voice over IP (VoIP) technology and telephony systems.
• Basic understanding of networking concepts, protocols, and troubleshooting.
• Excellent problem-solving skills and a customer-focused attitude.
• Strong verbal and written communication skills.
• Ability to work independently as well as collaboratively in a team-oriented environment.
  
  

Benefits

What We Offer:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Matching 401K program & Employee Stock Purchase Plan
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high-growth career opportunities
• We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $18 to $20 per hour, commensurate with experience, qualifications, and location.
  
  

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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