IT Support Technician - Night Shift

Qcells North America; Dalton (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

Qcells North America is seeking an IT Support Technician for the night shift in Dalton, GA. This role involves providing technical assistance and support for computer systems, hardware, and software, primarily focusing on troubleshooting and maintaining IT assets. The ideal candidate will have an associate's degree and a strong understanding of IT infrastructure, including proficiency in Microsoft Office and Windows OS. This position offers a salary ranging from $50,000 to $60,000 annually, reflecting the importance of technical support in a rapidly advancing renewable energy sector.

Qualifications

• An associate’s degree in a related field is required.
• Strong knowledge of IT hardware, software, and network operations.
• Proficiency in Microsoft Office and Windows operating systems.

Responsibilities

• Troubleshoot and repair IT assets including desktop systems and peripherals.
• Provide technical support to MS Windows users for hardware/software issues.
• Document user support requests and maintain communication regarding updates.

Skills

Customer Service

Microsoft Office

Windows OS

IT Hardware Knowledge

Network Knowledge

Education

Associate's degree in related field

Tools

SCCM

Active Directory

Cisco Telephony

VMware

Job description

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Description

IT Support Technician

Reports to: IT Engineer - Infrastructure

Location: Dalton, GA

Classification: Hourly

Summary

The IT Support Technicianis responsible for providing technical assistance and support related to computer systems, hardware, and software. This includes, but is not limited to, providing Help Desk support, setup, installation and upgrade of equipment and software. The person must attend all troubleshooting of hardware, software and network connectivity problems in a timely and efficient manner.

Responsibilities

• Deploy, maintain, troubleshoot, and repair IT assets including desktop computer systems and peripherals, software applications, laptops, printers, tablets, smartphones, etc.
• Provide help desk support to all MS Windows users related to hardware, software, and network connectivity issues; diagnose, test, and repair of hardware and software issues.
• Run diagnosis on infrastructures (servers, network, and database) to identify troubles, and suggest and execute solutions.
• Monitor and execute solutions for the communication issues between MES (Manufacturing Execution System) and equipment.
• Receive and document all user support requests in the designated help desk work order system; maintain communication with end-users and supervisor regarding work order activity; update/close work orders in a timely manner.
• Escalate technical support issues to appropriate technical staffs as needed.
• Provide IT resource support and trainings for the employees.
• Contribute to the maintenance of the IT assets, database, and the help desk work order system.
• Prepare and maintain IT service documentation, statistics, and reports.
• Adhere to the policies and procedures of Hanwha Q CELLS.
• Perform other duties and special projects, as assigned by management.
  
  

Required Qualifications

• An associate’s degree in related field
• Proficiency in Microsoft Office and Windows OSs (from Windows 7 to the latest edition)
• Strong knowledge of IT hardware, software, and network
• Proven track record of providing outstanding customer service
• Able to stand and walk the production area, and lift items up to 50 pounds
• Able to tolerate a fast-paced work environment in areas that are not climate controlled
• Assertive, able to cope with pressure, a team player
  
  

Preferred Qualifications

• Experience with an enterprise desktop management system (SCCM or JAMF Casper Suite) and/or experience supporting enterprise systems such as Microsoft Exchange, Active Directory, Cisco telephony, and VMware
• Experience with hardware troubleshooting; simple repairs; web/desktop publishing; smartphones; network printing; viruses/spyware; wireless; IP; and telephony systems, all beneficial
• Certification in A+, Network+, Microsoft Desktop Support
• Demonstrated excellent verbal and written communication skills
• Able to work night shifts
  
  

Hanwha Q CELLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Information Technology

• Industries

  Renewable Energy Semiconductor Manufacturing

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Dalton, GA $50,000.00-$60,000.00 2 days ago

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