IT Support Technician III

Interlaced, LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an experienced IT Support Technician III to lead technical efforts in client-facing calls, manage complex service tickets, and train new employees. The ideal candidate will have over 5 years in IT support, knowledge of cloud technologies, and the ability to work remotely. This role offers the chance to contribute significantly to client relationships and team development.

Qualifications

• Minimum of 5+ years of experience in IT, focusing on help desk and customer support.
• Knowledge of common business technologies and cloud infrastructure components.
• Ability to work remotely with a stable internet connection.

Responsibilities

• Act as a technical leader in client-facing calls and coordinate efforts.
• Ensure escalated tickets have a resolution plan and implement proactive solutions.
• Manage project tasks, create project templates, and provide training.

Skills

Help desk support

Customer support

Knowledge of cloud infrastructure

Tools

Meraki

AWS

Microsoft 365

Job description

A company is looking for an IT Support Technician III.

Key Responsibilities

• Act as a technical leader in client-facing calls and coordinate efforts between department leaders
• Ensure escalated tickets have a resolution plan and implement proactive solutions for complex service tickets
• Manage project tasks, create project templates, and provide training to service team members and new employees

Required Qualifications

• Minimum of 5+ years of experience in IT, focusing on help desk and customer support
• Knowledge of common business technologies and cloud infrastructure components
• Experience with internal systems and client-facing technology solutions
• Ability to work remotely and maintain a dedicated home office environment with stable internet
• Familiarity with various IT tools and platforms, including Meraki, AWS, and Microsoft 365