IT Support Technician II

Jabil Malaysia; Memphis (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

Jabil Memphis is seeking an IT Helpdesk Technician to provide technical support to end-users for PCs, servers, hardware and software applications. The role emphasizes quick problem resolution and user satisfaction.

You will monitor assets and backups, administer network hardware, assist with site imaging and procurement, and deliver on-call training while following security policies and IT governance. The position offers on-site work and opportunities to contribute to continuous improvement

Qualifications

• Adhere to all company policies and procedures.
• Maintain confidentiality in data and IT systems.
• Interpret a variety of written or schedule form instructions.
• Understand and support business and IT strategy.
• Follow safety and security policies.

Responsibilities

• Provide end-user support for PCs, servers, and software applications.
• Interact with suppliers/service providers to ensure tasks are completed.
• Monitor asset inventory and maintain backups.
• Administer network hardware and manage printer and file services.
• Provide on-call support and training to users.
• Document new processes and share knowledge across the team.
• Assist with rotations in systems and database administration tasks.

Skills

Technical support

End-user training

Network administration

Systems administration

Database administration

Tools

PBX

MES

SAP RF Scanners

Ghost imaging

Job description

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with supplier/service provider ensure tasks are completed.
• Monitor asset inventory.
• Verify back up, daily check list, account maintenance.
• Administer tape rotation - back up tapes.
• Serve as the point of technical escalation.
• Perform periodic license audits.
• Create and configure ghost images for site hardware.
• Create and Image MES and SAP RF Scanners.
• Maintain and troubleshoot site PBX.
• Provide on call support.
• Identify and purchase hardware using the CER Process.
• Administer network hardware (enabling and disabling ports).
• Administer file services, Print Services and Terminal Servers.
• Document new processes.
• Provide support to wireless devices. (i.e. - Blackberry).
• Follow all procedures around the ISS security policy.
• Provide end user training & technical assistance.
• Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
  • Network Administration (equipment maintenance, backups, daily checklists).
  • Systems Administration (account maintenance, backups/restores, server maintenance).
  • Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
  • Database Administration (daily checklists, backups, troubleshooting).
• Load and verify correct operation of software packages.
• Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
• Simulate or recreate user problems to resolve operating difficulties.
• Maintain inventory of computer parts and lo of all repairs/service performed.
• Provide training and technical assistance to users.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS

• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

Equal Opportunity Employment

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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