IT Support Technician I

Summit Aviation; Town of Middletown (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401k + Matching

Vision Insurance

Job summary

SUMMIT AVIATION, INC. seeks an IT Support Technician I to serve as the first line of contact for employees needing technical assistance. This role provides Level 1 support across the organization via multiple channels and ensures documentation, safety and compliance in daily IT tasks.

The candidate will handle hardware and software issues, assist with Microsoft 365, and support endpoint management while maintaining accurate records and following security policies.

Qualifications

• Associate degree in IT, Computer Science or related discipline preferred or equivalent hands-on experience.
• 0–2 years of professional IT support, help desk, or related experience preferred.
• Strong customer service and clear communication with users of varied skills.
• Solid troubleshooting, documentation and escalation incl. basic network concepts.

Responsibilities

• Provide Level 1 help desk support via ticketing system, in-person, phone, chat, and email.
• Troubleshoot hardware, software, and connectivity issues; document and prioritize requests.
• Support Microsoft 365 apps and services; assist with basic user administration.
• Assist with endpoint management, patching, and inventory; maintain IT documentation.
• Follow cybersecurity policies and report suspected incidents promptly.

Skills

Customer service

Troubleshooting

Windows 10/11

Microsoft 365

Networking basics

Education

Associate degree in IT or related

Tools

Microsoft 365 Admin

Active Directory

Endpoint management tools

Job description

Medical, Dental, Vision, STD, LTD, Life Ins., 401k + Matching

SUMMIT AVIATION, INC.

POSITION DESCRIPTION AND SPECIFICATION

POSITION TITLE: IT Support Technician I DATE: September 2026 FLSA STATUS: Non-Exempt DEPT: General Administration LOC: Delaware TRAVEL: Varies

POSITION SUMMARY : The IT Support Technician I reports to the Director of IT and serves as the primary point of contact for employees requiring technical assistance. This position is responsible for Level 1 help desk support across the organization through multiple communication channels ; operates in compliance with company safety practices and performs other duties as assigned.

JOB DUTIES AND RESPONSIBILITIES

• Provide timely and professional Level 1 technical support to employees through the IT ticketing system and other support channels, including in-person, phone, chat, and email.
• Create, prioritize, update, resolve, and document support requests in the IT ticketing system, escalating issues when appropriate.
• Troubleshoot and resolve common hardware, software, connectivity, printing, mobile device, and user account issues.
• Provide Level 1 support for Microsoft 365 applications and services and assist with basic user and application administration as needed.
• Perform basic network connectivity troubleshooting and elevate network or infrastructure issues when appropriate.
• Configure, deploy, maintain, troubleshoot, and replace end-user computers and related equipment, including approved software installation and standard workstation setup.
• Assist with endpoint management, software deployment, patching, device inventory, remote support, endpoint security, and compliance activities.
• Maintain accurate IT documentation, asset records, knowledge-base information, and troubleshooting procedures.
• Follow company cybersecurity policies and procedures and promptly report or elevate suspected phishing, malware, security incidents, or unauthorized access.
• Assist with basic network and telecommunications cabling, equipment installation, and moves, adds, and changes.
• Assist IT staff with technology projects, equipment upgrades, system migrations, and continuous improvement initiatives.
• Operates in compliance with company safety practices: complies with and aids in the development of departmental safety rules; ensures all equipment is in good working order and operates in a safe manner; monitors area for hazards; and maintains a safe and clean work area.
• Performs other duties as assigned.

REQUIRED SKILLS AND EXPERIENCE

• Associate degree in Information Technology, Computer Science, Cybersecurity, or a related discipline preferred. Equivalent technical training, certifications, internship experience, help desk experience, or demonstrated hands-on technical ability will be considered.
• 0-2 years of professional IT support, help desk, technical support, or related experience preferred.
• Strong customer service skills with the ability to communicate professionally and patiently with users of varying technical skill levels.
• Strong troubleshooting and problem-solving skills, including the ability to gather relevant information, test reasonable solutions, document findings, and recognize when escalation is appropriate.
• Working knowledge of Windows 10/11, common desktop troubleshooting techniques, and general familiarity with Microsoft 365 applications and services.
• Basic understanding of computer hardware, printers, peripherals, TCP/IP, DHCP, DNS, Ethernet, Wi-Fi, and local area network concepts.
• Ability to prioritize work, manage multiple requests, maintain accurate documentation, and follow through on open issues.
• Strong attention to detail and willingness to learn new technologies, tools, processes, and cybersecurity requirements.

PREFERRED / DESIRED KNOWLEDGE

• General familiarity with Microsoft 365 administration, Microsoft Entra ID, SharePoint Online, and Microsoft Copilot.
• Familiarity with Active Directory, Windows Server, endpoint management/RMM platforms, Microsoft Intune, endpoint security tools, or Microsoft Hyper-V.
• Familiarity with cybersecurity concepts including MFA, least privilege, phishing awareness, endpoint protection, patching, and access control.
• Familiarity with NIST 800-171, CMMC, or other regulated cybersecurity environments is a plus but not required.
• Entry-level certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, or Azure Fundamentals are a plus but not required.

Physical Requirements

Physical Requirements: This position requires the ability to work in seated or standing positions for prolonged periods; perform office and clerical duties using computers and common office equipment; move, install, and connect typical IT equipment; and occasionally lift or carry computers, monitors, printers, and related equipment consistent with company safety practices.

Working Environment

The working environment includes corporate office, production, hangar, and other company facilities. Daily interaction with employees in multiple departments is required. The position may require movement between work areas to provide in-person technical support and install or troubleshoot equipment.

DISCLAIMER

This job description indicates the general nature and level of work expected by the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required.