IT Support Technician I

Electra; Boulder (CO); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical benefits

HSA contributions

Parental leave

401k matching

Stock options

Job summary

Electra is hiring an entry-level IT support specialist to join our Boulder/Broomfield team. You’ll handle first-line IT requests, manage onboarding/offboarding tasks, and support hardware lifecycles while growing technical skills.

You’ll work on-site and engage with Windows 10/11, Microsoft 365 apps, Intune, and Entra ID while learning from senior technicians. Benefits include comprehensive coverage and growth opportunities.

Qualifications

• 1+ years of work experience in IT support or help desk

Responsibilities

• Serve as the first point of contact and manage IT support requests via ticketing, Teams, email, and walk-ins
• Triage and resolve Tier 1 issues: account access, passwords, MFA, printer setup, basic Microsoft 365 questions
• Assist with onboarding/offboarding: laptop imaging, license assignment, desk setup
• Support hardware lifecycle tasks: receiving/inventorying Lenovo laptops and IT equipment
• Escalate complex issues with clear notes and maintain knowledge base
• Potential on-call rotation to support operations

Skills

Help desk

Customer service

Windows 10/11

Microsoft 365

Intune

Entra ID

Education

High school diploma or equivalent

CompTIA A+

Microsoft MS-900

Google IT Support Certificate

Tools

NinjaOne

ServiceNow

Freshservice

Jira

Job description

Electra is reinventing ironmaking from the ground up with a breakthrough electrochemical technology that produces high-purity, clean iron and critical co - minerals. With two operating pilots in Boulder and a new demonstration facility underway in Jefferson County, we’re on track to reach commercial scale by the end of the decade. Backed by over $300 million and strategic partnerships with global leaders across mining, steel, and big tech, momentum is on our side . Recognized by Fast Company as a Most Innovative Company and a Next Big Thing in Tech, and named one of TIME’s 100 Climate Leaders, we’re building a company shaping the future of industry. If y ou’re looking to make an impact and join a team t hat’s driven, focused, and scaling, we want to hear from you.

What you will do:

This is a launchpad role. You'll start with foundational IT work, but from day one you'll have a front-row seat to enterprise Microsoft 365, Intune, Entra ID, and engineering software environments — and a manager whose job is to help you grow into the next level.

Responsibilities include:

• Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system, Teams, email, and walk-ups
• Triage, resolve, and document Tier 1 issues: account access, password resets, MFA/Authenticator issues, printer setup, peripheral troubleshooting, basic Microsoft 365 questions
• Assist with new-hire onboarding and offboarding: laptop imaging, account creation, license assignment, hardware handoff, and desk setup
• Support hardware lifecycle tasks — receiving, inventorying, and preparing Lenovo laptops and other IT equipment
• Escalate more complex issues to senior technicians and engineers with clear, well-documented notes
• Keep our knowledge base and end-user guides current as you learn
• There is the possibilityfora compensated on-call rotation with this position to support our industrial

What we need you to bring to the team:

• High school diploma or equivalent
• 1+ years of work experience
• A genuine interest in technology and a desire to build a career in Information Technology
• Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner
• A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills
• Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel)
• Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments
• Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members
• Comfortable working collaboratively in a team environment while also completing assigned tasks independently
• Ability to work on-site in Boulder and Broomfield Colorado, and occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies
• Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds)

What we want you to bring to the team:

• 2 + years previous Help Desk, desktop support, retail technology, or customer service experience
• Exposure to macOS in a business or educational environment
• Familiarity with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), Active Directory, or endpoint management tools
• Experience using an IT ticketing system such as NinjaOne, ServiceNow, Freshservice, Jira, or similar platforms
• CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical certification (completed or in progress)
• Exposure to basic scripting (PowerShell, Bash, or similar) with an interest in expanding technical skills

Compensation:

• The anticipated starting pay range for this position is $21.50 - $23.00 per hour and may be more or less depending upon skills, experience, and education.

Benefits For You:

• 100% paid premiums across all medical, dental, vision, telemedicine, short-term disability, long-term disability, and basic life insurance plans
• $1,800 in annual employer HSA contributions (health savings account)

Benefits For Your Family:

• 100% paid premiums across all medical, dental, vision, and telemedicine plans
• 12 weeks of paid parental leave

Benefits For Your Future:

• 401k with up to 5% matching contributions which vest 100% on day one
• Eligibility for incentive stock options

If you need an accommodation during the application or interview process, reach out to us at [e-mail]. We’re here to help.

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