IT Support Technician - Hourly

Golden Nugget Las Vegas; Lake Charles (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent luxury casino-resort is seeking an IT support specialist responsible for maintaining and optimizing IT systems and hardware operations. Candidates should possess a Bachelor's Degree in IT or related fields, along with relevant certifications. This role offers opportunities for professional growth in a vibrant work environment while ensuring guests receive excellent service through effective technological support.

Qualifications

• 3 years of related work experience performing essential functions.
• Solid understanding of IT processes and systems.
• Ability to thrive in a fast-paced multi-tasking environment.

Responsibilities

• Maintain network operations and respond to user questions.
• Monitor and update system information and software.
• Install and maintain IT equipment and resources.

Skills

Planning

Time Management

Decision-Making

Organization

Interpersonal Skills

Communication

Education

Bachelor's Degree in IT or a related field

Tools

A+ Certification

Network+ Certification

Microsoft Certifications

Cisco Certifications

Job description

Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearly 1,100 well-appointed hotel rooms and suites with private balconies available. It sports an eighteen-hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a waterslide and lazy river. Patrons enjoy a 2000-seat entertainment showroom, variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants. The Golden Nugget also includes a world-class casino with more than 70 table games, a poker room, and 1600 of the newest slot machines. We offer an abundance of premier employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and much more. If your skills and talents are a match for our needs, we can open the door to your next career opportunity!

Fertitta Entertainment through its various subsidiaries and affiliate companies is a national, diversified gaming, restaurant, hospitality, entertainment and retail organization. We own and operate the Golden Nugget Hotels and Casinos located in Las Vegas and Laughlin, Nevada, Atlantic City, New Jersey and Biloxi, Mississippi. We are also one of the largest full-service restaurant operators in the United States with over 420 locations in over 35 states and 15 countries. We operate restaurants primarily under the names of Rainforest Cafe, Saltgrass Steakhouse, Landry’s Seafood House, Chart House, The Oceanaire Seafood Room, Bubba Gump, Morton’s – The Steakhouse, McCormick’s & Schmick’s and Claim Jumper and Mastros, plus our upscale signature group of restaurants which include Vic & Anthony’s, Grotto and more. We are also engaged in the ownership and operation of select hospitality/entertainment businesses, which include hotels, such as the San Luis Resort, Spa and Convention Center in Galveston, Texas, aquarium complexes, the Kemah Boardwalk, a 40-acre amusement, entertainment and retail complex in Kemah, Texas and the Galveston Island Historic Pleasure Pier in Galveston, Texas.
Essential Duties/Responsibilities:
Under the direction of the IT Manager, the incumbent will:
• Exhibit all conduct in accordance with Louisiana Gaming regulations and Golden Nugget policies and procedures, as well as all Federal and State laws and regulations.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and Golden Nugget staff.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Remain abreast of changes in user and system software and hardware requirements.
• Monitor and administer the network for the staff of the Golden Nugget Lake Charles, keeping system information up-to-date in a network log.
• Update the operating system as required.
• Load and update software applications as required.
• Manage memory usage of the network, network printing, and network technical resources.
• Install and maintain peripheral equipment.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Other related duties as assigned.

Requirements:
• Bachelors Degree in IT or a related field strongly preferred;
• Three (3) years related work experience performing the essential functions identified;
• A+, Network+, Microsoft and Cisco certifications strongly preferred.

Additional Knowledge, Skills, and Abilities:
Must have solid planning, time management, decision-making, organization, and interpersonal skills. Excellent written and verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationship with all individuals. Ability to work overtime, irregular hours and occasionally travel.

About the company

The Golden Nugget Las Vegas is a luxury hotel and casino located in downtown Las Vegas, Nevada on the Fremont Street Experience.

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