IT Support Technician (Field Dispatch - Tier 1)

3C Technology Solutions; Cincinnati (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Ohio is looking for an IT Support Technician (Tier 1 Field Dispatch) to deliver exceptional on-site support. In this client-facing role, you will diagnose and resolve various hardware and software issues, ensuring top-tier customer service while managing IT ticket requests. With a strong commitment to career growth and a hybrid work environment, this is an ideal position for a motivated IT professional seeking to advance their technical skills.

Benefits

4-Day, 36-Hour Work Week

Hybrid Work Environment

Competitive Benefits Package

401(k) with Profit Sharing

Career Growth Opportunities

Qualifications

• 2+ years of experience as IT Support Technician or similar.
• Strong knowledge of Windows, MacOS, and basic Linux.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide onsite IT support for workstations, servers, and software.
• Diagnose and resolve technical issues for clients.
• Maintain and update technical documentation.

Skills

Customer Service

Communication

Problem-Solving

Basic Networking

Tools

ConnectWise

RMM tools

Job description

About Us

3C Technology Solutions is a fast-growing IT services provider, helping businesses across Ohio with innovative technology solutions. Founded in 2009, we have expanded to over 45 employees supporting 500+ clients statewide. Our team thrives in a culture built on trust, integrity, and commitment to excellence.

Why Join Us?

• 4-Day, 36-Hour Work Week - Enjoy better work-life balance
• Hybrid Work Environment - Split time between home, office, and client sites
• Competitive Benefits Package - Medical, Dental, Vision coverage
• 401(k) with Profit Sharing - Invest in your future
• Career Growth - Training, certifications, and promotion opportunities
  
  

A pre-employment substance screening and a clean driving record are required.

Job Overview

As an IT Support Technician (Tier 1 Field Dispatch), you will be the frontline technical expert for our clients, providing onsite support for workstations, servers, networks, and software. You'll diagnose, troubleshoot, and resolve technical issues while ensuring top-tier customer service. This is an excellent opportunity for an IT professional looking to expand their hands-on experience in a fast-paced, client-facing role.

Key Responsibilities

• Provide onsite IT support for workstations, servers, networking, and software issues
• Respond to client calls and emails, diagnosing and resolving technical problems
• Install and configure computers, network equipment, servers, and peripherals
• Perform Windows and Mac OS troubleshooting and basic Linux server support
• Troubleshoot and upgrade Microsoft SQL databases
• Manage IT ticketing system (ConnectWise or similar) to log and track support requests
• Maintain and update technical documentation and user training materials
• Educate clients on best IT practices and software usage
• Assist with IT hardware setup, upgrades, and disposal
  
  

What We're Looking For

• 2+ years of experience as an IT Support Technician, Help Desk Technician, or similar role
• Strong knowledge of Windows, MacOS, and basic Linux environments
• Familiarity with Microsoft Exchange, Active Directory, and Windows Server
• Basic networking skills - Configuring routers, switches, and troubleshooting connectivity
• Experience with RMM (Remote Monitoring & Management) tools preferred
• Ability to work independently and manage multiple tasks efficiently
• Excellent customer service, communication, and problem-solving skills
• Ability to lift and install IT hardware when required
  
  

Preferred Experience (Not Required, but a Plus!)

• Hands-on experience with ConnectWise or similar IT ticketing systems
• Experience in an MSP (Managed Services Provider) or IT consulting environment
• Exposure to virtualization technologies (VMware, Hyper-V, etc.)
  
  

Salary: $23.00 - $30.00 per hour