IT Support Technician - Evansville, IN

Metronet; Evansville (IN); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Metronet is seeking an IT Help Desk Technician to assist associates with computer systems, hardware, and software. You will diagnose and troubleshoot issues remotely and on-site, and create detailed documentation to boost efficiency.

Ideal candidates hold a high school diploma or GED, with an associate degree or certs (CompTIA A+, ITIL, Microsoft Fundamentals) preferred. Proficiency in Microsoft 365, PowerShell, Active Directory, Azure, and Intune is desired.

Qualifications

• High school diploma or GED required; associate degree or relevant certs preferred.
• Eagerness to learn new technologies and systems.
• Team oriented with openness to feedback.
• Passion for problem-solving and customer service.
• Strong interpersonal and communication skills.
• Detail-oriented with good organizational skills.
• Professional appearance and attitude; able to work independently.

Responsibilities

• Serve as first point of contact for associates with IT issues via email, chat, phone, or in person.
• Troubleshoot hardware and software; provide guidance remotely and on site.
• Document processes and maintain up-to-date knowledge base.
• Support imaging, setup, and deployment of workstations and peripherals.
• Provide end-user support via ticketing system and meet SLA targets.
• Assist with mass deployments and user training on new technology.

Skills

Teamwork

Problem solving

Customer service

Communication skills

Detail oriented

Professional appearance

Independent work

Education

High school diploma or GED

Associate degree or certs (CompTIA A+, ITIL, Microsoft Fundamentals)

Tools

Microsoft 365

PowerShell

Active Directory

Azure Administration

Microsoft Intune

Networking basics (IP, Wi-Fi, VPN)

Job description

Love Your Mondays again!

Join the Future of Connectivity with Metronet!

Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities.

IT Support Technician

At Metronet we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Help Desk Technician to assist our associates with questions and problems concerning computer systems, hardware, and software. This will include diagnosing, troubleshooting, and implementing solutions both remotely and on site, and creating and updating detailed process documentation. The technician will work with associates remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

ESSENTIAL JOB FUNCTIONS:

• Customer Support:
  • Serves as the initial point of contact for associates facing difficulties with their computers, software, or any IT-related services.
  • Respond to technical inquiries via email, through online chats, over the phone, or in person.
  • Inform associates about IT products and services.
  • Help with troubleshooting hardware and software.
  • Follow up with customers to ensure satisfactory service.
  • Communicate customer feedback to the appropriate internal team members.
• Objectives of this Role:
  • Provide quick and effective assistance with information technology systems.
  • Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
  • Listen attentively to customers’ questions and concerns and offer optimal solutions.
  • Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.
  • Represent Metronet with professionalism and integrity while helping to advance our company mission.
• Following job-related instructions and performing other duties as requested, subject to applicable state and federal laws.
• Imaging and Setup:
  • Imaging and configuring workstations for new associates.
  • Setting up workstations, including laptops, desktops, and other peripherals.
• Maintenance and Support:
  • Maintaining and repairing laptops, desktops, mobile devices, and other computer peripherals.
  • Documenting, upgrading, and replacing PC hardware and software systems.
  • Providing end-user support for various technical issues via ServiceDesk ticketing system.
  • Offering support for all applications and identifying, researching, and resolving technical problems within SLA.
  • Responding to telephone calls, emails, and in-person requests for technical support.
  • Providing first-level support for printers, copiers, and plotters.
• Project and Deployment Assistance:
  • Assisting the team with mass deployments and IT projects.
  • Training associates on new technology.
• All other duties as assigned

JOB QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or GED required; Associate degree or relevant technical certification (CompTIA A+, ITIL, Microsoft Fundamentals) preferred.
• Eagerness to learn new technologies and systems.
• Team-oriented mindset with an openness to constructive feedback.
• Passion for problem-solving and customer service.
• Strong interpersonal skills and ability to work well with others.
• Detail-oriented organizational skills.
• Excellent oral and written communication skills.
• Professional appearance and attitude.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Perform on-call rotation duties after regular business hours.
• 0–2 years of IT support or customer service experience (internships or coursework acceptable).
• Basic familiarity with Microsoft desktop operating systems along with macOS, iOS, and Android operating systems.
• Familiarity with Microsoft 365, Powershell, Active Directory administration, Azure Administration, and Microsoft Intune.
• Basic knowledge of networking fundamentals (IP addresses, Wi-Fi, VPN).
• Valid driver's license or willingness to travel across state lines required.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay Rate: $20 - $22/hr.