IT Support Technician 2, Information Services Division, Tumwater

State of Washington; Tumwater (WA); Hybrid; USD 50,000 - 68,000; Full time

Benefits offered by this job

Flexible schedules

Hybrid telework options

Wellness Program

Infants in the Workplace Program

Employee Assistance Program

Affinity groups

Job summary

The State of Washington, Office of the Attorney General, is recruiting for a permanent full-time IT Support Technician 2 in the Information Services Division located in Tumwater, Washington. The base pay ranges from $50,412 to $67,704 annually, with the offered salary depending on experience and internal equity.

Excellent benefits include medical/dental/vision coverage, vacation and sick leave, holidays, and a robust retirement system, plus flexible schedules and hybrid telework options.

Qualifications

• High School Diploma or equivalent; two years IT-related experience preferred.
• Knowledge of networking connectivity/infrastructure/telecommunications is desirable.

Responsibilities

• Provide customer support for software, hardware, and other deployments performed by ISD teams or project work.
• Support device deployments and customer requested device trades; image devices; migrate settings; install software; assist users with setup questions.
• Process customer requests assigned to the System Operations team.
• Perform software installation and manage software licenses as part of the installation process.
• Apply remediation solutions for endpoint issues; reimage if needed to resolve.
• Provide technical and customer support for conference room technology.
• Apply standard procedures, policies, and agency guidelines to tasks.

Skills

Six months experience working in a law

Education

High School Diploma or equivalent

Job description

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at [e-mail] . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com .

Position and Salary

The Attorney General’s Office is recruiting for a permanent full time IT Support Technician 2 in the Information Services Division. This position is located in Tumwater, Washington, and is not union-represented.

IT Support Technician 2 Salary Range (46): $50,412 - $67,704 annually

The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.

The AGO provides a workplace that is understanding of work-life balance and promotes advancement by offering a wide variety of professional development and growth opportunities.

Excellent benefits: Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance. Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more. With the goal of employee health and wellness, we also offer:

• Flexible schedules and part-time/hybrid telework options;
• A Wellness Program, an Infants in the Workplace Program, and the Employee Assistance Program, which provides counseling, webinar, and other cost-free support resources;
• Numerous employee-driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more. The AGO is a place to belong and make a difference!

About the Information Services Division

The Information Services Division (ISD) provides support and consulting for legal technologies. The division is responsible for the development and delivery of AGO computer and telephone network infrastructure and the operation of network hardware and software platforms to provide AGO staff access to their work products and communications. This division has multiple units that provide eDiscovery litigation support, custom software development, business intelligence and data management services. Data security and disaster recovery are key to the maintenance and operations of the AGO's voice and data systems. The division also ensures compliance with state governance policies and standards and ensures that all electronic services function properly and securely.

Duties and Essential Functions of a IT Support Technician 2

This position is part of the System Operations (SysOps) team and reports to the SysOps supervisor. The SysOps team supports a wide variety of applications in Commercial-of-the-Shelf (COTS) and Software-as-a-Service (SaaS). Within this team the position will perform a variety of key functions that will support the agency. This position is also part of a highly efficient team that works effectively together. Each team member has a primary area of responsibility with cross-training in internal duties.

This position provides the following:

• Provide customer support for software, hardware, and other deployments performed by ISD teams or because of a project.
• Support of device deployments and customer requested device trades, image devices, migrate customer settings, install software, and assist users with setup questions.
• Process customer requests assigned to the System Operations team.
• Perform software installation and manage software license as part of installation process.
• Apply known remediation solutions for endpoint issues preventing periodic device feature updates, patching, and encryption compliance; seek guidance or reimage where known solutions do not resolve
• Provide technical and customer support for conference room technology
• Apply standard procedures, WAC's, RCWs, and Agency policy to job tasks.

This recruitment announcement may be used to fill multiple open positions for the same classification, in addition to the position(s) listed in this announcement.

Qualifications

High School Diploma or equivalent plus two years of experience in information technology-related activities such as systems administration, installing and maintaining hardware and software, troubleshooting peripherals, conducting basic knowledge of networking connectivity/infrastructure/telecommunications.

Skills and Abilities

• Six months experience working in a law firm environment.

Conditions of Employment

Must be able to travel when needed to conduct Work Activities listed above.

About the Washington State Office of the Attorney General

The Attorney General’s Office (AGO) touches the lives of every resident in this state. We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities. This includes:

• Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
• Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
• Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
• And much more!

Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO here.

Commitment to Diversity

Diversity is critical to the success of the mission of the AGO. This means recognizing, respecting, and appreciating all cultures and backgrounds-- and fostering the inclusion of differences between people. Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment.

One recent measure of the AGO's commitment to diversity can be found in its nomination for "Outstanding Agency Award" in 2019. Our commitment to employee wellness is reflected in earning the 2024 Zo8 Washington Wellness Award.

Equal Employment Opportunity and Accommodations Requests

Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures and attributes, can AGO employees and volunteers achieve their fullest potential and best advance the goals and mission of the AGO.

The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at [e-mail]. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

For questions regarding this recruitment or assistance with the application process, please contact the recruitment team at [e-mail]. If you are having technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at [phone] or [e-mail].