Office Support Supervisor 2 | Medicaid Fraud & Abuse Division | Olympia

State of Washington; Olympia (WA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

The Washington State Office of the Attorney General is seeking a permanent full-time Office Support Supervisor 2 for the Medicaid Fraud & Abuse Division in Olympia, WA. The position is represented by WFSE and offers a competitive benefits package and salary range of $48,048 to $64,512 per year.

The role supervises two Legal Office Assistants, coordinates travel, onboarding and records, and supports the division's attorneys, data scientists, and investigators with administrative tasks.

Qualifications

• High school graduation or equivalent and three years of clerical experience including one year of supervisory experience.
• Ability to supervise, mentor and coach clerical staff and manage workflow.
• Familiarity with agency policies, travel booking, reimbursements and onboarding processes.

Responsibilities

• Supervises two Legal Office Assistants and monitors workload and quality.
• Manages file organization, travel booking, reimbursements, onboarding and staff forms.
• Provides ongoing mentoring, on-the-job training and performance reviews.
• Supports attorneys, data scientists, medical services and digital forensics staff with administrative needs.
• Acts as Fleet Vehicle Coordinator and CJIS training coordinator.

Skills

Supervisory experience

Education

High school graduation or equivalent

Job description

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at [e-mail]. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

Position and Salary

The Attorney General’s Office is recruiting for a permanent full time Office Support Supervisor 2 in the Medicaid Fraud & Abuse Division. This position is located in Olympia, Washington, and is represented by the Washington Federation of State Employees (WFSE). Office Support Supervisor 2 Salary Range (44): $48,048 - $64,512 annually. The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.

The AGO provides a workplace that is understanding of work-life balance and promotes advancement by offering a wide variety of professional development and growth opportunities.

Excellent benefits

Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance. Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more. With the goal of employee health and wellness, we also offer:

• A Wellness Program, an Infants in the Workplace Program, and the Employee Assistance Program, which provides counseling, webinar, and other cost-free support resources;
• Numerous employee-driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more. The AGO is a place to belong and make a difference!

About the Medicaid Fraud & Abuse Division:

The work of the Office’s Medicaid Fraud & Abuse Division (MFAD) focuses on both criminal and civil law enforcement. The 75% federally funded MFAD‘s mission is combating provider fraud, abuse and neglect in residential facilities and involving Medicaid recipients in non-institutional settings. MFAD’s Headquarters is located in Olympia, Washington with some team members also located at the AGO's Spokane Office and Seattle Office. The Division currently has a staff of 84 FTEs, including attorneys, auditors, special agents, data analysts, clinical health investigators and professional support staff.

MFAD involves protecting not only the Medicaid program of roughly 22.9 billion dollars per annum, but also its most vulnerable persons, typically elderly persons in residential facilities or persons abused or neglected by a Medicaid Provider. In many of our cases, there is no precedent so MFAD is consistently on the cutting edge of legal theories and issues. The cases range from abuse and neglect of persons in nursing homes, large scale organized individual and corporate civil and criminal fraudulent activity to national whistleblower actions. Our staff is a highly professional, fun and seasoned analytical investigative team. MFAD is unique in that all cases have an attorney, special agent, data analyst assigned with legal support. This, and the great people who make up the division, gives MFAD a particularly terrific team atmosphere.

Duties and Essential Functions of an Office Support Supervisor 2

The Office Support Supervisor 2 supervises, mentors, and coaches two Legal Office Assistants in the performance of all tasks, projects and job duties. This position monitors the workload of direct reports for work quality and timeliness. The incumbent maintains an expert working knowledge of agency and division policies and procedures and monitors staff compliance and understanding. The Office Support Supervisor 2 develops and/or updates procedures for file organization, travel booking and the reimbursement process, the hiring and onboarding process, and staff position description forms along with the Grant & Operations Manager. This position provides ongoing mentoring and coaching to new and existing staff, provides new staff with on-the-job training, assigns and monitors the work of direct reports, conducts quarterly check-ins, interim and annual performance reviews. The team led by the Office Support Supervisor 2 directly supports the Special Agents, Data Scientists, Medical Services, and Digital Forensic Sections with their administrative needs. This position also serves as the division’s Fleet Vehicle Coordinator.

The Office Support Supervisor 2 tracks and monitors database users to ensure appropriate usage and conducts required audits to maintain compliance. This position updates and maintains database access procedures and organizes database folders to support efficient use. The incumbent assists with the uploading of policies and procedures, manuals and other items to the division intranet page including proof reading documents to ensure no HIPPA data is missed prior to uploading. This position assists division staff with TEMS reimbursements and serves and the main point of contact for all things travel related. The Office Support Supervisor 2 determines if the division can fulfill outreach and education requests based on established program criteria. This position monitors and tracks all request activities through completion of presentation and participation evaluations of presentations. The incumbent tracks all outreach and educational events and presentations while also collecting, preparing, and disseminating outreach and education materials to the public as requested.

In addition, the Office Support Supervisor 2 serves as the Washington State Patrol (WSP) Terminal Access Coordinator (TAC) for the division. This position enters all new employees into the Criminal Justice Information Services (CJIS) online system and sets security levels for training purposes. The incumbent coordinates employee CJIS training and compliance. The Office Support Supervisor 2 manages training dates and alerts users when they are required to re-certify themselves. This position participates in all WSP CJIS audits and responds to requests.

This recruitment announcement may be used to fill multiple open positions for the same classification, in addition to the position(s) listed in this announcement.

Required Qualifications

High school graduation or equivalent and three years of clerical experience including one year of supervisory experience.

Conditions of Employment

A background check consisting of employment history, professional references and educational verification (e.g., degree, license, or official transcript) may be conducted. Prior to any offer, the applicant selected will be required to submit to and pass a fingerprint-based criminal background check conducted by the Washington State Patrol, Criminal Records Division. The incumbent will submit to additional background checks as a condition of employment every five (5) years thereafter.

About the Washington State Office of the Attorney General

The Attorney General’s Office (AGO) touches the lives of every resident in this state. We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor. The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities. This includes:

• Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
• Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
• Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
• And much more!

Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO here.

Commitment to Diversity

Diversity is critical to the success of the mission of the AGO. This means recognizing, respecting, and appreciating all cultures and backgrounds-- and fostering the inclusion of differences between people. Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment.

One recent measure of the AGO's commitment to diversity can be found in its nomination for "Outstanding Agency Award" in 2019. Our commitment to employee wellness is reflected in earning the 2024 Zo8 Washington Wellness Award.

Equal Employment Opportunity and Accommodations Requests

Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures and attributes, can AGO employees and volunteers achieve their fullest potential and best advance the goals and mission of the AGO.

The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at [e-mail]. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

For questions regarding this recruitment or assistance with the application process, please contact the recruitment team at [e-mail]. If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at [phone] or [e-mail].