IT Support Technician

Jabil; Wisconsin; On-site; USD 45,000 - 65,000; Full time

Job summary

Jabil provides technical support to end-users for PC, server, hardware, or software applications from its Florence, Kentucky site. The team handles on-site and remote assistance, performs asset management, and conducts end-user training as part of daily tasks.

The role emphasizes solving problems quickly, maintaining documentation, and adhering to ISS security policies, with a Monday–Friday 8AM–4PM schedule at the Florence location.

Qualifications

• Provide technical support to end-users for PC, server, hardware, or software applications.
• Interact with users to diagnose issues and guide resolutions.
• Document issues and solutions for knowledge base.

Responsibilities

• Respond to end-user requests for IT support.
• Monitor assets and perform routine maintenance.
• Troubleshoot and resolve hardware- and software-related problems.
• Provide on-call support and user training as needed.
• Coordinate with vendors for service and parts when required.

Skills

IT Support

End-user Training

Hardware Troubleshooting

Network Troubleshooting

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Monday- Friday 8AM-4PM

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with supplier/service provider ensure tasks are completed.
• Monitor asset inventory.
• Verify back up, daily check list, account maintenance.
• Administer tape rotation - back up tapes.
• Serve as the point of technical escalation.
• Perform periodic license audits.
• Create and configure ghost images for site hardware.
• Create and Image MES and SAP RF Scanners.
• Maintain and troubleshoot site PBX.
• Provide on call support.
• Identify and purchase hardware using the CER Process.
• Administer network hardware (enabling and disabling ports).
• Administer file services, Print Services and Terminal Servers.
• Document new processes.
• Provide support to wireless devices. (i.e. - Blackberry).
• Follow all procedures around the ISS security policy.
• Provide end user training & technical assistance.
• Assist Administrators in rotational duties for the following (but not limited to) administration competencies:
  • o Network Administration (equipment maintenance, backups, daily checklists).
  • o Systems Administration (account maintenance, backups/restores, server maintenance).
  • o Business Systems Administration (documentation, process flows, CMRs, troubleshooting).
  • o Database Administration (daily checklists, backups, troubleshooting).
• Load and verify correct operation of software packages.
• Troubleshoot and resolves end user problems and ensures correct operation of personal computers.
• Simulate or recreate user problems to resolve operating difficulties.
• Maintain inventory of computer parts and lo of all repairs/service performed.
• Provide training and technical assistance to users.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

Jabil is a leading provider of engineering, manufacturing, and supply chain solutions, serving top global brands with a commitment to sustainability and innovation.

Appliances, Electrical, and Electronics Manufacturing Manufacturing

Location Florence, Kentucky, United States